https://community.usa.canon.com/t5/Camera-Software/ImageBrowser-EX-Will-Not-Install/m-p/99622#M8966 <P>In that case you need to call Canon Support.</P> Fri, 20 Jun 2014 14:34:59 GMT ebiggs1 2014-06-20T14:34:59Z https://community.usa.canon.com/t5/Camera-Software/ImageBrowser-EX-Will-Not-Install/m-p/99604#M8963 <P>I am on a macbook pro running mavericks. &nbsp;The software installer seems to mount correctly, but when I click on the CanonDCS32M application&nbsp;it says "Extracting files" and then nothing else seems to happen after that. I am using a Powershot Elph 340 HS. &nbsp;I downloaded the file from <A target="_blank" href="http://www.usa.canon.com/cusa/consumer/products/cameras/digital_cameras/powershot_elph_340_hs?color=Black#DriversAndSoftware">here</A>&nbsp;</P> Fri, 20 Jun 2014 11:50:06 GMT https://community.usa.canon.com/t5/Camera-Software/ImageBrowser-EX-Will-Not-Install/m-p/99604#M8963 FrankC 2014-06-20T11:50:06Z https://community.usa.canon.com/t5/Camera-Software/ImageBrowser-EX-Will-Not-Install/m-p/99612#M8964 <P>That is likely an update. &nbsp;Did you first install the DVD that came with the camera, first?</P> Fri, 20 Jun 2014 12:09:14 GMT https://community.usa.canon.com/t5/Camera-Software/ImageBrowser-EX-Will-Not-Install/m-p/99612#M8964 ebiggs1 2014-06-20T12:09:14Z https://community.usa.canon.com/t5/Camera-Software/ImageBrowser-EX-Will-Not-Install/m-p/99618#M8965 This camera didn't come with a DVD. The manual instructs you to download the software from the website Fri, 20 Jun 2014 13:13:52 GMT https://community.usa.canon.com/t5/Camera-Software/ImageBrowser-EX-Will-Not-Install/m-p/99618#M8965 FrankC 2014-06-20T13:13:52Z https://community.usa.canon.com/t5/Camera-Software/ImageBrowser-EX-Will-Not-Install/m-p/99622#M8966 <P>In that case you need to call Canon Support.</P> Fri, 20 Jun 2014 14:34:59 GMT https://community.usa.canon.com/t5/Camera-Software/ImageBrowser-EX-Will-Not-Install/m-p/99622#M8966 ebiggs1 2014-06-20T14:34:59Z