topic Re: Problem with PhotoStitch (on OS X) when saving pictures in Camera Software

Problem with PhotoStitch (on OS X) when saving pictures

dee7kay — Wed, 18 Jun 2014 19:13:22 GMT

Hi,

I have a problem with PhotoStitch (version 3.2.6, currently under Mac OS X 10.9 but the problem has already existed under 10.8), which makes the software completely useless.

Stitching photos together works without problem. But when I save a stitched picture the software only saves a small part. It is the part which is by default used for cropping the picture before saving. I tried to drag and drop the frame which is used for cropping to the right position. I also tried to disable the cropping before saving. But no matter what I do, the output picture remains the same, i.e. only the default part for cropping.

I have added an example which shows the preview of the stitched picture and the frame for cropping, which is roughly a quarter in this example. As I said before when I save the picture I only get the little framed part, no matter if cropping is activated or not.

It would be great if someone could help me.

Re: Problem with PhotoStitch (on OS X) when saving pictures

ebiggs1 — Thu, 19 Jun 2014 15:03:32 GMT

You have a setting wrong. Chech evereything carefully.

Re: Problem with PhotoStitch (on OS X) when saving pictures

dee7kay — Sun, 29 Jun 2014 10:43:59 GMT

Since there are no general settings in the application the only settings I can make are the ones when you export / save the picture. And I checked them dozens of times, trying out everything (as described above).

Re: Problem with PhotoStitch (on OS X) when saving pictures

ebiggs1 — Sun, 29 Jun 2014 13:03:44 GMT

Re: Problem with PhotoStitch (on OS X) when saving pictures

saqi — Sun, 06 Jul 2014 17:23:17 GMT

I have the same problem, making the Photostich unusable. It crops the pictures even when I uncheck the crop option. Will appreciate if you can post a solution if you found one.

Re: Problem with PhotoStitch (on OS X) when saving pictures

hdscarbro — Mon, 28 Jul 2014 15:09:55 GMT

Just installed photostitch on my Mac and I am having the same problem. No matter what is done in the adjust image dialog or how the cropping rectangle is positioned, the stitched image is cropped when saved.

It appears that the initial position of the green cropping box is used for cropping, no matter how the cropping box is positioned or even if cropping is turned off.

Re: Problem with PhotoStitch (on OS X) when saving pictures

hdscarbro — Mon, 28 Jul 2014 15:17:12 GMT

I am experiencing what others are reporting, unclick "crop" and the image is still cropped. Position the crop box as instructed and the software ignores the new position and crops to the initial position of the crop box.

Re: Problem with PhotoStitch (on OS X) when saving pictures

susanroliver — Tue, 29 Jul 2014 03:23:50 GMT

I am having the same problem. Today is the first day I have tried to use PhotoStitch. It seems very easy to use, but each time I save a pic, only the upper left hand corner is saved, even if I unchecked "crop."

Hoping a solution is posted soon.

Re: Problem with PhotoStitch (on OS X) when saving pictures

tmacsweeney — Thu, 02 Oct 2014 22:44:22 GMT

I downloaded the latest version of Photostitch (3.2.7) and the problem is still there 😞

Canon please fix this as the software is useless with out being able to crop the stitched photo!

Terry

Re: Problem with PhotoStitch (on OS X) when saving pictures

angrystar — Thu, 13 Nov 2014 01:58:52 GMT

Has anyone solved this problem? I'm having the same issue.

Re: Problem with PhotoStitch (on OS X) when saving pictures

inte — Thu, 25 Jun 2015 21:47:27 GMT

Same problem.

Unfortunately the "adjust" feature does not seem to do anything. Change any settings, then the moment the box is closed, everything resets to default.

Beyond that, there is no indication of "what size is too large" or anything else that would prevent an image from being cropped.

This is very unfortunate - Photostitch is now unusable unless there is a way around this.

Re: Problem with PhotoStitch (on OS X) when saving pictures

inte — Thu, 25 Jun 2015 21:50:06 GMT

ebiggs1 - please advise... what setting(s)?

Re: Problem with PhotoStitch (on OS X) when saving pictures

inte — Thu, 25 Jun 2015 21:52:43 GMT

One more thing to note...

Drag the crop box to the desired size, then simply click a zoom button, + or -

Your selected crop area will reset to the odd small selection in the upper-left no matter how you try to change.

Re: Problem with PhotoStitch (on OS X) when saving pictures

PViz — Sun, 12 Jul 2015 02:49:06 GMT

Hi all,

I think the cropping problem in Photostitch has to do with the resolution of the retina display on newer Macs. The solution is to change the settings in Photostitch to low resolution. Here is how to do it:

1. Open Finder and locate the app (this can't be done in the dock. For example, mine is located in:

Applications/Canon Utilities/Photostitch/Program/Photostitch.app

2. Right-click the app (or highlight the app and hit Command-i) to open the info window and select Get Info.

3. Under General, check the box that says, Open in Low Resolution. Close the window.

That's it!

The program now automatically centers the cropping window, as inidcated:

The final image is appropriately saved:

Re: Problem with PhotoStitch (on OS X) when saving pictures

cmegow — Thu, 16 Jul 2015 15:48:22 GMT

Pviz,
Excellent timing on posting your fix! I just loaded up PhotoStitch today and ran into the same problem as everyone else and your fix did the trick! Thank you!!!!

Re: Problem with PhotoStitch (on OS X) when saving pictures

DebbieMc — Sat, 18 Jul 2015 11:47:25 GMT

Thank you, thank you, thank you! This problem has been KILLING me! Your suggestion works perfectly. Ahhh!

Re: Problem with PhotoStitch (on OS X) when saving pictures

sotonian — Tue, 21 Jul 2015 17:36:14 GMT

Having migrated from the PC versions of the software to OSX when I got a MBP I too experienced this problem with PhotoStitch. At the end of June I found this thread and so contacted Canon Europe (I am in the UK). Today I got a response which confirms this workaround. I was also telephoned by a helpful individual who seemed quite switched on. I suspect that this may now be fixed in a future release. I thought that I would add my findings to this forum - only to find that in the intervening couple of weeks the soultion had already been posted!

I will paste the text of the email I received from Canon Europe below.

Date: 21/07/2015
Service Request:1-5469161582

Dear Mr G,

Thank you for your prompt response.

Please be advised that as you are using a Retina Display Macintosh model, you may need to use the Canon Photo Stitch Application in a low resolution mode.

In order to change the running mode of this application please follow the steps below>

Finder -> Applications -> Canon Utilities -> PhotoStitch -> Program -> Ctrl Click on the Photostitch Icon and click on Get info from the dropdown. -> tick the [Open in Low Resolution] box and close this window. Now when you start the application it should work as expected.

Please let us know your test results.

I hope this information is of use to you. If you have any other queries, or need any other information, please do not hesitate to reply directly to this email, keeping all previous history. Alternatively you can call us on the number below quoting your ticket number from the subject bar of this email so that we can locate your case history quickly.

Thank you for your patience and understanding in this matter and I apologise for the tardiness of our response.

Yours sincerely,
Tibor Szovetes
Canon Services & Support

Tel: 020 7660 0186
Opening hours: 09:00 – 18:00 hrs (Monday to Friday) and 10.00 - 16.00 (Saturday)

Re: Problem with PhotoStitch (on OS X) when saving pictures

inte — Fri, 09 Oct 2015 15:09:13 GMT

Clicked the "open in low resolution" checkbox, launched Photostitch, manually selected a group of stitched images files (versus opening directly from Imagebrowser) - same result.

Photostitch will only save the upper-left corner of the image.

Will Canon be updating the software to work with new Macbooks?

Re: Problem with PhotoStitch (on OS X) when saving pictures

Balstrup — Sat, 05 Dec 2015 22:41:56 GMT

Expeirenced the problem on the new Macbook with Retina screen.

Tried the suggested solution and the problem is solved.

GREAT!

Re: Problem with PhotoStitch (on OS X) when saving pictures

Wildwood — Sat, 19 Mar 2016 00:50:51 GMT

To PViz and Sotonian, who have both posted in July 2015 their solutions to a Canon Photo Stitch problem I am now having.

In March 2016 I have encountered this problem also and have spent over 3 fruitless hours with a Canon customer service rep on the phone trying to solve this. Although he was very nice and tried many ways to fix this, he did say he had never heard of this problem before; he even consulted with his colleagues but still did not find a solution.

Today I found your two [ identical ] solutions from last July. I tried those method descriptions but it still did not fix the problem. I work on both a MacBookPro Retina from mid 2014 and a MacBookAir [ non Retina ] from mid 2013. Both run Yosemite 10.10.5. The problem which occurs on the Retina machine does NOT occur on the non-Retina Air. I have seen mention made of this Retina problem.

Some potential obstacles I encountered using your solutions which might yet help me :

1.I did open the app from Applications using both the "Control Click/Get Info" method from Tibor Szovetes in the U.K. as well as using the Command + i method : I used both methods to access and to tick tthe "low resolution" choice. But in either case that didn't open the applicaiton itself; for that I had to go the icon in the Dock to open Photo Stitch. Is there a way to get the Application to open and function without going to the Dock ? Does that still matter after clicking "low resolution" [ but which didn't open the App itself to full functionality ] ?

2. I then did my merge but the green crop rectangle appeared, as it did before when I first encountered the problem, in the upper left corner of the merged image. When the problem first occurred this week, that upper left corner part of the image was all that Photo Stitch included in the final Saved product, not the whole merged image. That is still the same result now.

3. So then I drug the green crop box line to include the full merged image and tried to Save again. Same result. I got the upper left corner of the image as it looked when it first merged. Your instructions did not say whether to still drag the green box around the whole merged image or whether it wouldn't matter to leave it in the upper left hand corner. Should I drag it or not ? At no time in this dragging process did the cropping ever center itself on or include the full merged image.

I would certainly appreciate any insights you, or anyone else, could offer.

Thank you very much.