topic Re: Start EOS Utility greyed out mac in Camera Software

Start EOS Utility greyed out mac

Florencia — Fri, 30 May 2014 13:27:21 GMT

Hi, I have a Canon EOS 20D and want to download the images to a mac (OS X 10.9.2) but the "Start EOS Utility" option is greyed out. I just downloaded this DPP version: dpp3.14.15x. Any help? Thanks!

Re: Start EOS Utility greyed out mac

jrhoffman75 — Fri, 30 May 2014 19:31:48 GMT

Perhaps an incompatablity between versions of DPP and EU and/or your camera. Later versions of EU don't support the 20D.

Re: Start EOS Utility greyed out mac

TCampbell — Mon, 02 Jun 2014 15:32:02 GMT

Digital Photo Professional doesn't include EOS Utility... that's a separate download.

But there's a catch. EOS Utility no longer supports the 20D -- the 20D is a very old camera. This means you'd really need to use a card reader on the Mac to unload the images. I *think* that if you put the 20D into "PTP" mode then the camera will appear to the computer as though it's a card reader (the comptuer would be able to read the images off the camera) but advanced functionality such as tethered shooting, etc. will not work. I think the camera has to have a DIGIC III processor (or newer) and the 20D has a DIGIC II.

So while DPP will launch EOS Utility *if* the EOS Utility is installed (separately) ... there's probably little point in installing EOS Utility since the only thing it could do is transfer files if the camera is in PTP mode... but it turns out you don't need EOS Utility just to do that much.

Re: Start EOS Utility greyed out mac

Florencia — Mon, 02 Jun 2014 20:56:38 GMT

Thank you Tim! that was really helpful, I'll use a card reader then.