topic Re: Canon utilities image transfer utility has stopped working in Camera Software

Canon utilities image transfer utility has stopped working

wrnoof — Thu, 22 May 2014 19:03:33 GMT

My Win7 Pro 64-bit computer give me the mesage, "Canon utilities image transfer utility has stopped working". It appears I need this utility to automatically download pics from the CANON iMAGE GATEWAY. The message comes with the following details. Can you help me get this working? I have CameraWindow installed and it works.

Description:
Stopped working

Problem signature:
Problem Event Name:   CLR20r3
Problem Signature 01:   imagetransferutility.exe
Problem Signature 02:   1.2.0.6
Problem Signature 03:   524bbaa1
Problem Signature 04:   mscorlib
Problem Signature 05:   2.0.0.0
Problem Signature 06:   5265d021
Problem Signature 07:   3513
Problem Signature 08:   79
Problem Signature 09:   System.ArgumentException
OS Version:   6.1.7601.2.1.0.256.48
Locale ID:   1033

Re: Canon utilities image transfer utility has stopped working

ebiggs1 — Tue, 27 May 2014 15:36:06 GMT

You best bet will be to call Cannon Support. There have been lots of problem getting this to work corretly.

Re: Canon utilities image transfer utility has stopped working

wrnoof — Tue, 03 Jun 2014 15:43:16 GMT

I called Canon support. Did email support, too. Both suggested uninstall/reinstall, which was no help. Other than that they had no clue. Phone support thought it might be blocked by Norton Security Suite. I turned off the firewall and AV protection and Image Transfer Utility (ITU) still won't start. Still looking. Will post back here if I find a solution.