topic Re: Problem downloaded/installing Powershot A2500 Software in Camera Software

Problem downloaded/installing Powershot A2500 Software

WLChris — Sun, 09 Feb 2014 22:30:08 GMT

Hi,

I am trying to download and install the software for the PowershotA2500. I got the file downloaded but when I clicked on the file name to start the install, nothing happened. I'm wondering if I should start over from scratch and try again or what. I DID delete the files already. Any suggestions or ideas on what I may be doing wrong?

Thanks,

Chris

Re: Problem downloaded/installing Powershot A2500 Software

Jason — Sun, 09 Feb 2014 22:47:49 GMT

Hi, WLChris!

So that the Community can help you better, we will need to know the version of Windows or Mac you are using.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Problem downloaded/installing Powershot A2500 Software

WLChris — Sun, 09 Feb 2014 23:29:58 GMT

Sorry, I intended to include that in the original post. I am using Windows 7.

Thanks,

Chris

Re: Problem downloaded/installing Powershot A2500 Software

WLChris — Mon, 17 Feb 2014 09:25:06 GMT

I called tech support the next day and the gal I was talking to was walking me through the steps and it still wasn't working. She even tried a couple other ways and still wouldn't work. Well afterwards, I went ahead and tried connecting the camera to the computer. The computer recognized the camera so I was able to download the pictures to the computer.

Thanks

Chris