https://community.usa.canon.com/t5/Camera-Software/Pixela-Application-Disc-2-ver-3-0-ERROR/m-p/41259#M8503 <P>Hi Martin_Phelps,</P><P>&nbsp;</P><P>For assistance with the activation of the Pixela software for your VIXIA HF M30, please contact Pixela directly.&nbsp; You may reach them by calling them at 1-800-458-4029, Monday through Friday, 9:00 a.m. - 6:00 p.m. (PST), or online at:&nbsp; <A target="_blank" href="http://www.pixela.co.jp/oem/canon/e/">http://www.pixela.co.jp/oem/canon/e/</A></P> Wed, 25 Sep 2013 00:01:31 GMT Richard 2013-09-25T00:01:31Z https://community.usa.canon.com/t5/Camera-Software/Pixela-Application-Disc-2-ver-3-0-ERROR/m-p/38007#M8502 <P>Good Day!</P><P>&nbsp;</P><P>Software loading error:<BR />I am currently loading the Pixela Application Disc 1 &amp; 2 ver 3.0 for my Vixia HRM30 cam.</P><P>Disc 1 loads fine, but Disc 2 gives me a error message</P><P>"Failed in Product Activation (certification), Your computer may not be connected to the internet"</P><P>Although I do have internet connection and reloaded the software.</P><P>&nbsp;</P><P>How can I resolve this issue?</P><P>&nbsp;</P><P>Thanks,</P> Fri, 30 Aug 2013 18:57:00 GMT https://community.usa.canon.com/t5/Camera-Software/Pixela-Application-Disc-2-ver-3-0-ERROR/m-p/38007#M8502 martin_phelps 2013-08-30T18:57:00Z https://community.usa.canon.com/t5/Camera-Software/Pixela-Application-Disc-2-ver-3-0-ERROR/m-p/41259#M8503 <P>Hi Martin_Phelps,</P><P>&nbsp;</P><P>For assistance with the activation of the Pixela software for your VIXIA HF M30, please contact Pixela directly.&nbsp; You may reach them by calling them at 1-800-458-4029, Monday through Friday, 9:00 a.m. - 6:00 p.m. (PST), or online at:&nbsp; <A target="_blank" href="http://www.pixela.co.jp/oem/canon/e/">http://www.pixela.co.jp/oem/canon/e/</A></P> Wed, 25 Sep 2013 00:01:31 GMT https://community.usa.canon.com/t5/Camera-Software/Pixela-Application-Disc-2-ver-3-0-ERROR/m-p/41259#M8503 Richard 2013-09-25T00:01:31Z