topic image browser "memory card utility" downloading to wrong date folder in Camera Software

image browser "memory card utility" downloading to wrong date folder

HBmark — Fri, 26 Jul 2013 17:17:48 GMT

Mac OSX 10.7, Image Browser 6.9.0.3 (9L)

I own 5Dmarkii and 60D. When I insert memory card, Memory Card Utility (1.7.0.0.9L) launches. I select Download, and program transfers to my computer. No fancy settings, just standard.

Both cameras date setting is correct, and image efix data is correct for date and time shot. Computer system date and time correct.

Pictures taken prior to 5:00pm are filed in a folder with previous days date. Photos after 5:00pm are filed in correct days folder.

Driving me nuts..... Help please

Re: image browser "memory card utility" downloading to wrong date folder

hsbn — Fri, 26 Jul 2013 18:15:06 GMT

Check your time zone/location setting also.

Re: image browser "memory card utility" downloading to wrong date folder

jprusa — Thu, 01 Aug 2013 23:38:03 GMT

Sounds like military time format on camera maybe?

Re: image browser "memory card utility" downloading to wrong date folder

gochugogi — Tue, 13 Aug 2013 21:00:37 GMT

Same problem here. I have correct time and zones set on my Mac (OS 10.8.4) and 5D MKII. The only solution I've found is to manually drag and drop images in the correct folders. No biggie for a single session shoot but a PITA returning from a trip with several weeks of images to upload.

Re: image browser "memory card utility" downloading to wrong date folder

jprusa — Wed, 14 Aug 2013 00:09:55 GMT

It has to be time zone or the camera clock is off , make sure 8pm is 20:00 for example.

Re: image browser "memory card utility" downloading to wrong date folder

gochugogi — Wed, 14 Aug 2013 03:34:10 GMT

It's currently 5:32PM here in Honolulu and my 5d MKII menu clock shows 17:32 and is synced with my Mac, so the time is correct. What's strange is the time in the EXIF data is correct. The image is merely placed in the wrong folder by Zoom Browser.

Re: image browser "memory card utility" downloading to wrong date folder

HBmark — Sat, 24 Aug 2013 23:17:21 GMT

Thanks All

With others joining in, I appreciate all your input. I can assure you, computer time and time zone are correct. Both cameras time is correct. Efix data is correct. "Memory Card Utility" just consistantly places images in wrong folder and who knows why 5pm is the cut off.

I look forward to hearing from more of you and I hope we can find a solution.... other than draging filed images to the correct folder. I think it's the mac software utility, and not settings.

Re: image browser "memory card utility" downloading to wrong date folder

PGAero — Mon, 03 Mar 2014 18:36:50 GMT

I'm having the same issue. The Canon software behaves as though it catagorizes the photos (and names them, based on the way I'm importing them) based upon what day it was/is in England (I think it uses GMT when making the date classification)

For me, it is also usually an annoyance, but sometimes it's more frustrating. If I want my files named by date, correctly, then I have to re-name all the photos taken after 4:00 pm (16:00).

Yes, my camera (7D) and computer (MacBook Pro) have their date and time settings correct. (I tried changing the time zone my camera was set to to see if it changed the problem, and it didn't. The Canon software is mis-placing the photos based on the date.)

I might try this workflow on a Windows machine, and see if it persists.

Anyone have any ideas?

Re: image browser "memory card utility" downloading to wrong date folder

Tim — Fri, 07 Mar 2014 23:18:12 GMT

PGAero,

Ensure that you have all of the software updated to their current versions. You can do so on our web site below. This may affect certain conditions upon downloading.

Canon downloads can be downloaded on our web site here.

Re: image browser "memory card utility" downloading to wrong date folder

PGAero — Mon, 21 Apr 2014 03:42:13 GMT

Tim,

Sorry to not get back to you right away. I updated evry bit of software available through Canon (and Apple) and I'm still getting the same issue. Any picture taken after midnight GMT gets categorized in the wrong day (PST), just as before.

Any other thoughts?

~Peter

Re: image browser "memory card utility" downloading to wrong date folder

gochugogi — Mon, 21 Apr 2014 08:13:58 GMT

I did the same thing: updated to the lastest DDP and EOS Utility but to no avail. My my MacPro is up todate as well (OS 10.92). So I manually drag 'n drop the dated files into the correct folders and all is well.

Re: image browser "memory card utility" downloading to wrong date folder

jprusa — Mon, 21 Apr 2014 14:33:53 GMT

If you are 100% sure camera time and time zone are correct, double check because it is in militay time format on the camera. I would restart my firmware in the camera, this willl wipe out all stored settings and you will have reset everthing. You can find this in the manual or contact Canon support.

Re: image browser "memory card utility" downloading to wrong date folder

gochugogi — Tue, 22 Apr 2014 01:16:18 GMT

Times are 100% correct in the Exif data on individual image files. I repeat, the individual image fiels all have the correct tie and date. The images are merely sorted into the wrong folder dates when EOS Utility downloads them.

Re: image browser "memory card utility" downloading to wrong date folder

HBmark — Tue, 22 Apr 2014 02:49:14 GMT

Tim, I actually missed your post and just noticed others posted. Please review this again, or get us some Canon help. Lots of views and no solutions. I at least feel a little better that I am not alone, but this takes extra time to correct every upload and it is a pain. This is a software issue and not a camera or firmware issue as impacts both my 5Dmii and 60D. If you can't help, could you please send this up ot a software specialist who can?

Re: image browser "memory card utility" downloading to wrong date folder

gochugogi — Tue, 22 Apr 2014 16:41:28 GMT

I agree, it's an EOS Utility issue and happens with my 60D, 70D, 6D and 5D MKII. It started in Mac OS 10.8x and continued with the same behavior under Mavericks. I've gotten used to manually dragging the files into folders (use list view so you see dates) but auto folder generation with correct folder dates would be nice...

Re: image browser "memory card utility" downloading to wrong date folder

Mykolas — Wed, 23 Apr 2014 16:56:44 GMT

Hi HBmark!

Due to the complex nature of the issue, it is probably best to discuss this directly with one of our representatives over the phone. This way, we can try to reproduce the issue, provide real-time feedback each step of the way and resolve the issue in a more timely manner. Please call us at 1-800-OK-CANON.