topic Re: EOS utility not working in Camera Software

EOS utility not working

Joey3 — Wed, 03 Nov 2021 05:42:28 GMT

I have rebel t6 and I use EOS utility often. It hasn't given me a single problem until I've recently updated my drivers on my pc. Now, everytime I go to "live view shoot" the app just goes away.

Does anyone know what the issue might be? Technically the app is still running in the background but when I bring it back up, it stops reading my camera.

Re: EOS utility not working

Danny — Wed, 03 Nov 2021 12:10:14 GMT

Hi, Joey3!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: EOS utility not working

Joey3 — Wed, 03 Nov 2021 12:28:44 GMT

Oh right! Sorry. I'm using windows 10

Re: EOS utility not working

jrhoffman75 — Wed, 03 Nov 2021 12:50:23 GMT

What drivers did you update?

Re: EOS utility not working

Joey3 — Wed, 03 Nov 2021 15:41:53 GMT

The AMD chipset and the graphics card drivers for the Radeon 550

Re: EOS utility not working

jrhoffman75 — Wed, 03 Nov 2021 15:53:55 GMT

There seem to be issues with the AMD chipset the Canon 5D Mark IV with the USB 3 connector.

If you have that camera check the Canon support site.

Re: EOS utility not working

Joey3 — Fri, 12 Nov 2021 11:45:54 GMT

I'm using the rebel t6. Everything works fine except live view, the app just stops and disappears when I click it