topic Re: Canon Utility fails to install - macOS Catalina in Camera Software

Canon Utility fails to install - macOS Catalina

webrender — Thu, 27 Jun 2019 18:36:27 GMT

Hello, my Canon 80D was connecting to my computer nicely until I recently updated to macOS 10.15 Catalina beta. The camera no longer connects properly to my computer, and I am unable to install the EOS Utilities. The EOS Utility installer starts, asks me for my password, but then freezes at "Preparing to install".

The advice provided in the High Sierra thread (https://community.usa.canon.com/t5/Software/Canon-EOS-utility-fails-to-install-on-Mac-OS-High-Sierra/m-p/248185#M6121) has no effect.

Re: Canon Utility fails to install - macOS Catalina

kvbarkley — Thu, 27 Jun 2019 18:45:11 GMT

AFAIK, the canon developers do not look here. Since Catalina is still Beta, I doubt that you will get much help here.

Re: Canon Utility fails to install - macOS Catalina

shadowsports — Fri, 28 Jun 2019 03:45:22 GMT

Greetings,

Need EOS? Downngrade to Mojave 10.14. EOS is cerified to work with this OS accordng to Canon.

No guarantees trying to install software on a unsupportd beta OS. I'm sure something is in the works, but its not scheduld to be released until Fall.

Re: Canon Utility fails to install - macOS Catalina

Waddizzle — Sat, 29 Jun 2019 11:05:41 GMT

Why are you complaining about an application having issues running on a beta copy of the Operating System? That sort of behavior is what you signed up for when you downloaded and installed it. You should tell Apple about the issues, not Canon. That is how beta testing works.

Re: Canon Utility fails to install - macOS Catalina

webrender — Sat, 29 Jun 2019 18:41:09 GMT

I'm not complaining, I'm creating a space for others who are using the beta to discuss possible solutions as they arise. I suspect the issue is with Canon's outdated software apis, not bugs in Apple's beta.

No need to fill this space with negative energy, Waddizzle. 🙅‍♂️

Re: Canon Utility fails to install - macOS Catalina

markusde — Sat, 10 Aug 2019 15:23:00 GMT

I've the same issue... can not start the driver installer for iRc3530i ... I think it's a 32/64Bit problem of the installer. Same thing with other installer, which has to connect to the system library... all Adobe Installer show the same alert message like the canon installer (for 10.14). So we have to be patient 😉

Re: Canon Utility fails to install - macOS Catalina

Waddizzle — Sat, 10 Aug 2019 16:19:15 GMT

@webrender wrote:
I'm not complaining, I'm creating a space for others who are using the beta to discuss possible solutions as they arise. I suspect the issue is with Canon's outdated software apis, not bugs in Apple's beta.

No need to fill this space with negative energy, Waddizzle. 🙅‍♂️

If you think the truth is negative, then you have my condolences.

Is this the first time that you have ever installed a beta copy of an OS? I hope you did not install the beta OS on your main computer. A beta OS should only be installed on a “clean” machine with a freshly wiped hard drive. Typically, the only way to remove a beta OS is to completely wipe the hard drive by reformatting it. This is why you do not want to use your main computer.

Re: Canon Utility fails to install - macOS Catalina

Carmen73 — Tue, 13 Aug 2019 13:30:44 GMT

@Waddizzle wrote:
@webrender wrote:
I'm not complaining, I'm creating a space for others who are using the beta to discuss possible solutions as they arise. I suspect the issue is with Canon's outdated software apis, not bugs in Apple's beta.

No need to fill this space with negative energy, Waddizzle. 🙅‍♂️
If you think the truth is negative, then you have my condolences.

Is this the first time that you have ever installed a beta copy of an OS? I hope you did not install the beta OS on your main computer. A beta OS should only be installed on a “clean” machine with a freshly wiped hard drive. Typically, the only way to remove a beta OS is to completely wipe the hard drive by reformatting it. This is why you do not want to use your main computer.

I think it's a 32/64Bit problem of the installer. Same thing with other installer, which has to connect to the system library... all Adobe Installer show the same alert message like the canon installer (for 10.14). So we have to be patient 😉

Re: Canon Utility fails to install - macOS Catalina

zuko2020 — Thu, 10 Oct 2019 18:31:50 GMT

You're 100% correct. The 32 bit installer won't fly anymore. Have you tried not using the installer and making a copy of the EOS Utility instead?

Re: Canon Utility fails to install - macOS Catalina

TheDutches — Fri, 11 Oct 2019 16:02:33 GMT

How do I do that?

Re: Canon Utility fails to install - macOS Catalina

zuko2020 — Fri, 11 Oct 2019 23:41:08 GMT

install mojave on a separate drive, install the newest EOS Utility and then drag and drop or use a usb thumb drive to copy over just the application to the Catalina partition and see if that works.

Re: Canon Utility fails to install - macOS Catalina

Hazardous — Sat, 19 Oct 2019 15:12:46 GMT

How about now that the OS is no longer in Beta that Canon updates the software.

At least provide some idea of a timeline on when this will occur instead of leaving everyone in the dark,

Re: Canon Utility fails to install - macOS Catalina

Waddizzle — Sat, 19 Oct 2019 22:48:30 GMT

@Hazardous wrote:
How about now that the OS is no longer in Beta that Canon updates the software.

At least provide some idea of a timeline on when this will occur instead of leaving everyone in the dark,

How about waiting for Apple fix all of the bugs? I have two updates, which fixed the worst bugs. But more still remain.

Personally, I think Apple deliberately [breaks] camera software. Apple would rather see you upgrade to a new camera by buying the latest iPhone, instead of the latest Canon, Nikon, or Sony. Canon is the top seller of cameras in the world. Other manufacturers suffer the same issues with Apple. I would rather run MS Windows.

Re: Canon Utility fails to install - macOS Catalina

Hazardous — Sat, 19 Oct 2019 22:23:24 GMT

Oh come on now. Microsoft is no better at bug fixes than Apple. I'm not here to advocate of one over the other as I have used both of them for years and they both have their drawbacks. Point being I'd just like some software I can use with my Camera.

Re: Canon Utility fails to install - macOS Catalina

Waddizzle — Sat, 19 Oct 2019 22:47:17 GMT

@Hazardous wrote:
Oh come on now. Microsoft is no better at bug fixes than Apple. I'm not here to advocate of one over the other as I have used both of them for years and they both have their drawbacks. Point being I'd just like some software I can use with my Camera.

I am not advocating MS Windows. I am just simply stating the facts. I suggest that you browse through this Software forum and take note of how many threads there are complaining about compatibility with Apple. Notice how many times those Apple threads have been read, too.

When you are done with that. I suggest that you find similar forums for Nikon, Sony, Fuji, anyone. You will see the same thing. People having problems with Apple Opeerating systems seem to FAR outnumber the number of people having problems with Windows by a very wide margin.

As for you immediate problem, the best that you can do is "what for it" to come from Apple. If you look at the download page of the Canon Software, it lists the OS versions that the apps are certified to use. Of course, this latest release is not listed.

Of course, every other manufacturer has the same problems keeping up with Apple OS changes, too. Like I said, it is not in Apple's best interests for camera apps from rival manufacturer's to run properly. Microsoft is not in the camera business, and their updates do not break camera software, either.

Good Luck.

Re: Canon Utility fails to install - macOS Catalina

snappers — Sun, 20 Oct 2019 06:57:13 GMT

I just upgraded to the final release of Catalina (not trial or beta) from Mohave OS in my MacBook Pro laptop (mid-2013), and now my Canon camera software doesn't work anymore. It won't even open. The message seems to imply that its 32-bit and if so, Catalina OS only works with 64-bit apps. None of the Canon camera software that came with my Canon 5DMIII will even open. They are Digital Photo Professional , EOS Utility, ImageBrowserEX and Picture Style Editor, etc.
Does Canon have upgraded software that we can download? If so, where and is it free? Thanks!

Re: Canon Utility fails to install - macOS Catalina

Waddizzle — Sun, 20 Oct 2019 15:08:36 GMT

@snappers wrote:
I just upgraded to the final release of Catalina (not trial or beta) from Mohave OS in my MacBook Pro laptop (mid-2013), and now my Canon camera software doesn't work anymore. It won't even open. The message seems to imply that its 32-bit and if so, Catalina OS only works with 64-bit apps. None of the Canon camera software that came with my Canon 5DMIII will even open. They are Digital Photo Professional , EOS Utility, ImageBrowserEX and Picture Style Editor, etc.
Does Canon have upgraded software that we can download? If so, where and is it free? Thanks!

Please review the messages in this announcement from Apple.

https://support.apple.com/en-us/HT208436

Supposedly, you should see specific error messages when you try to run a 32-bit app, with the keyword being "should". It also says that Apple is working with developers to help them update their 32-bit applications to 64-bit applications.

If you have ever done any software development on the Apple platform, then you would understand just how much control Apple has over the software that runs on their OS. Apple micro manages software development. Not only do you have to buy a license fee to be able to develop software for the Apple platforms, you must also register your applications and pay another fee for distribution through the Apple Store.

Apple can stop any licensed or unlicensed application from running on their OS that they want. They can disable it when you log onto your MacOS is iOS device. By logging on to your device after an OS update, you are agreeing to letting Apple continue to control the applications that can run on your device. You agreed to this when you first started your new device.

According to the Apple announcement, 32-bit applications will not run until the software developer works with Apple to upgrade their applications. If Canon's applications are not working because they are 32-bit applications, then I would assume that Canon is either working with Apple now, or is standing in line holding a number. I would suspect the latter.

FULL DISCLOSURE: I freely admit that I do not like Apple. IBM, aka "Big Blue", was sued in the late 1960s and lost for using the same type of business practices. The only difference is IBM was charging end users, while Apple is charging developers.

Re: Canon Utility fails to install - macOS Catalina

mlemasters — Tue, 22 Oct 2019 02:38:24 GMT

I second this, Catalina is no longer in Beta, Apple gave more than 2 year notice on 32 bit apps. The worst part is this is supposed to be a driverless printer for basic function and that is not even working. I don't know who is really responsible here, but it is disappointing. It is nearly time to buy new toner for my imageclass laser and I have to say at this point, it my just be time for a new printer, it really costs about the same.

Re: Canon Utility fails to install - macOS Catalina

smartins68 — Tue, 03 Dec 2019 00:10:02 GMT

I have the same problem! Is there a solution? I see lots of messages trying to blame Apple, but zero messages about the solution. Apple is a platform where each software company can opt-in or opt-out to run there. If Canon did not do their homework to get ready for the platform evolution, just assume it and say you cannot support it. Stop pushing your responsibility to others.

It is not my obligation as a customer to see a VIP contributor ranting on users. All the users want is to get the software they paid for working.

Re: Canon Utility fails to install - macOS Catalina

Waddizzle — Tue, 03 Dec 2019 00:44:53 GMT

@smartins68 wrote:
I have the same problem! Is there a solution? I see lots of messages trying to blame Apple, but zero messages about the solution. Apple is a platform where each software company can opt-in or opt-out to run there. If

Canon did not do their homework to get ready for the platform evolution, just assume it and say you cannot support it. Stop pushing your responsibility to others.
It is not my obligation as a customer to see a VIP contributor ranting on users. All the users want is to get the software they paid for working.

This problem is Apple's fault, through and through. Apple did not begin working with developer until AFTER the product was released. Yes, Apple announced a long time ago that support for 32 bit apps was ending, and it stopped there. Read the announcement at the link just above.

Apple dropped the ball. Everyone is in the same boat with Apple, Some of Apple's own applications, like Safari for example, are not fully working properly on all Apple platforms.

BTW, I do not work for Canon. I am just a camera geek like you, but with far too many posts in this forum. I had to do several months of rehab and disability and got hooked. Using a camera gave me a reason to get up and walk around.