topic Re: MAC BIG SUR, I still can't install EOS Utility or any other Canon software? HELP? in Camera Software

MAC BIG SUR, I still can't install EOS Utility or any other Canon software? HELP?

cajagow — Tue, 27 Jul 2021 02:13:15 GMT

I am running the latest RELEASED version of Big Sur on my one year old Mac Mini. Before I loaded Big Sur my EOS utility program worked for transferring images to MAC via USB cable. Ever since Big Sur, with the latest download EU from Canon the installation fails, it looks like the installer is extracting files and then fails. I get an error that reads "UniversalInstaller quit unexpectedly"????????

Re: MAC BIG SUR, I still can't install EOS Utility or any other Canon software? HELP?

kvbarkley — Tue, 27 Jul 2021 13:21:23 GMT

Try installing from safe mode.

https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac

Re: MAC BIG SUR, I still can't install EOS Utility or any other Canon software? HELP?

jrhoffman75 — Tue, 27 Jul 2021 18:57:14 GMT

@cajagow wrote:
I am running the latest RELEASED version of Big Sur on my one year old Mac Mini. Before I loaded Big Sur my EOS utility program worked for transferring images to MAC via USB cable. Ever since Big Sur, with the latest download EU from Canon the installation fails, it looks like the installer is extracting files and then fails. I get an error that reads "UniversalInstaller quit unexpectedly"????????

There is an app called AppCleaner that uninstalls an application and also cleans up all the various places where the app installs data.

I have used that sucessfully when I have gotten installation problems (but never had a problem with EOSU - did have a problem with DPP that got resolved with Appcleaner.)

Re: MAC BIG SUR, I still can't install EOS Utility or any other Canon software? HELP?

cajagow — Sat, 31 Jul 2021 14:31:56 GMT

Safe Mode did not work

Re: MAC BIG SUR, I still can't install EOS Utility or any other Canon software? HELP?

cajagow — Sat, 31 Jul 2021 14:32:22 GMT

App cleaner did not work either

Re: MAC BIG SUR, I still can't install EOS Utility or any other Canon software? HELP?

jrhoffman75 — Tue, 03 Aug 2021 02:01:02 GMT

You might need a trip to the Apple support bench.

Since I am able to install those software on my MacBook Air w/Big Sur I have to conclude it is not a Canon software problem.