topic App crashing in Camera Software

App crashing

Kalekam — Wed, 20 Feb 2019 20:13:51 GMT

I’ve just gotten a EOS 4000D and downloaded the camera connect app. Unfortunately when I connect and go to look at my photos the whole app crashes! I’ve tried deleting the app then resetting my phone then downloading again but still crashes. Tried on a different phone and using a different WiFi but the app just crashes! It’s very frustrating 😞 can you suggest anything at all?

Re: App crashing

ebiggs1 — Thu, 21 Feb 2019 15:32:43 GMT

"...can you suggest anything at all?"

Call Canon 1 (800) 652-2666

Re: App crashing

Waddizzle — Sat, 23 Feb 2019 18:51:34 GMT

@Kalekam wrote:
I’ve just gotten a EOS 4000D and downloaded the camera connect app. Unfortunately when I connect and go to look at my photos the whole app crashes! I’ve tried deleting the app then resetting my phone then downloading again but still crashes. Tried on a different phone and using a different WiFi but the app just crashes! It’s very frustrating 😞 can you suggest anything at all?

You need to contact Canon Support for your country.