topic Re: RE EOS Utility in Camera Software

RE EOS Utility

adriansuri — Sat, 16 Feb 2019 12:09:22 GMT

I am now on my third canon DSLR after my last two were stolen including my nifty fifty,

Canon EF 70-300 mm f/4-5.6 IS II USM Lens etc. Anyway I now have another Canon 77D and purchased a second had (not used) EFS 18 - 135mm Nano USM lens, which I love, however, I havent got a card reader and when get connect my camera (wifi/bluetooth turned off) EOS Utility starts in wifi mode

Windows recognises my camera, My question is how to get out of wifi mode?

Thanks in advanve

Adrian Suri

Re: RE EOS Utility

Waddizzle — Sat, 16 Feb 2019 13:33:46 GMT

There is a program called the EOS Launcher, which is a Windows Service that detects the camera, and then launches either EOS Utility 2 or 3, depending upon the model of your camera. The Launcher seems to want to initially default to Wi-Fi mode on some machines, even though you connect via USB and it detected your camera via USB.

You just need to close that program, and then go into the start menu and manually start the EOS Utility 3. Once you give it that initial startup, it should automatically launch in the future.

Re: RE EOS Utility

adriansuri — Sat, 16 Feb 2019 14:37:06 GMT

SORRY SHOULD HAVE INCLUDED i AM CONNECTING WITH USB 3 (Toigh have tried usb 2) OS is windows 10 . profesional. I tried closing the notification but when I launched cannon utility the wifi dialog reopened. I do not think it's a driver issue as the camera lense registration tool works ok

thanks again

Adrian

Re: RE EOS Utility

jrhoffman75 — Sat, 16 Feb 2019 14:52:33 GMT

I think the gold double arrow circle in lower left means there is an update available. Try clicking that and see what happens.

Re: RE EOS Utility

adriansuri — Sat, 16 Feb 2019 14:56:32 GMT

Thanks tried that, as well as using my back pci USB 3 card still without luck, very fustrating

Re: RE EOS Utility

jrhoffman75 — Sat, 16 Feb 2019 15:07:08 GMT

Go into the program folder and find the Canon Utilities folder . Open it and select EOS Utility 2 and see what happnes.

Re: RE EOS Utility

adriansuri — Sat, 16 Feb 2019 15:28:12 GMT

I get an error message thus

Re: RE EOS Utility

jrhoffman75 — Sat, 16 Feb 2019 15:30:11 GMT

Give Canon a call at 1-800-OK-CANON.

Re: RE EOS Utility

Waddizzle — Sat, 16 Feb 2019 16:56:39 GMT

@adriansuri wrote:
I get an error message thus

You need to launch EOS Utility 3. The EOS Utility 2 would not recognize your camera, so that message is correct.

If there is no shortcut for it in the START menu, then go into Windows Explorer, and look for the a Canon folder within the Programs folders. The EXE file you want should be named “EOS Utility 3.exe”.

While you are in there, you might want to right click on the file name to create a Desktop shortcut. You could even add a shortcut for it to the START menu, once you create one on the Desktop.

Again, once you get it to launch the first time, it should find it in the future. Also, be aware that the USB ports can go to sleep after a couple of minutes of inactivity, and so can your camera. Make sure that you turn the camera on just before you manually launch the application.

Re: RE EOS Utility

Waddizzle — Sat, 16 Feb 2019 17:02:09 GMT

@jrhoffman75 wrote:
Go into the program folder and find the Canon Utilities folder . Open it and select EOS Utility 2 and see what happnes.

You do not seem to have a shortcut for the EOS Utility 3, either.

I see “EOS Utility”, which is the desktop utility for EOS Launcher Service. I see “EOS Utility 2”, which is the older version. All recent cameras seem to use the EOS Utility 3.

Re: RE EOS Utility

jrhoffman75 — Sat, 16 Feb 2019 17:14:40 GMT

I do have a shortcut for EOSU3 in my dock, but EOSU3 starts automatically if I connect my camera to the computer and power on the camera.

To the OP - you said your camera is detected by Windows, correct?

You can just open the DCIM folder and download the images from there.My cards are empty so there are none, but they would be in the 100EOSXX folder.

Re: RE EOS Utility

adriansuri — Sat, 16 Feb 2019 18:09:29 GMT

thanks, and that's correct, and I am able to use cannon's EOS Lense registration tool which doesn't work unless the camera is connected

Re: RE EOS Utility

adriansuri — Sat, 16 Feb 2019 18:15:46 GMT

I'm going to my sons house see if his computer works with it

Re: RE EOS Utility

Waddizzle — Sat, 16 Feb 2019 18:30:51 GMT

@adriansuri wrote:
I'm going to my sons house see if his computer works with it

Take a look at this recent thread.

https://community.usa.canon.com/t5/Software/EOS-utility-3-does-not-find-my-5D-IV/m-p/265510#M6890

All you need to do is manually start the application for the first time. That’s it. That’s all you need to do.

Re: RE EOS Utility

adriansuri — Sun, 17 Feb 2019 16:29:46 GMT

I feel a little embarased now, you were correct the icon I was using was "C:\Program Files (x86)\Canon\EOS Utility\EOS Utility.exe" which didn't work but as you suggested EOS Utility 3 does

Thanks for all the help

Kind Regards

Adrian Parkash Suri