topic DPP 4.9.20 on macOS 10.13 in Camera Software

DPP 4.9.20 on macOS 10.13

axel-ivc — Mon, 28 Jan 2019 13:23:02 GMT

Hello,

I can't start DPP 4.9.20 on my Macbook Pro 15 mid2015, macOS 10.13 with latest updates. It gives me the message 'An error ocurred' on display, and 'AEGetDescData of non-desc type 'reco' not a good idea' in system log.

I've tried complete re-install, installation under other admin account, update from 4.8.30 version. Nothing helped.

Can somobody give me an advise, please?

Thank you.

Re: DPP 4.9.20 on macOS 10.13

Tim — Mon, 28 Jan 2019 21:56:50 GMT

Hello axel-ivc,

I am sorry this occurred. When you uninstall the software, are you deleting all of the access files and then emptying the trash? You mention not being able to start the software. Would it be a fair assumption that so far you have been able to install it within the operating system it just won't open?

Re: DPP 4.9.20 on macOS 10.13

axel-ivc — Tue, 29 Jan 2019 07:16:43 GMT

Hello, Tim.

Thank you for your answer.

Yes, I'm sure that all files of DPP were wiped from my system on the time of deinstallation. I tried a couple different ways: use Canon uninstaller (that was installed with DPP); move application to the Trash, emptying it, and manually removig all directories related to DPP from filesystem.

By the way, the first installation of DPP was performed on a fresh macOS 10.13 after reinstallation. It refused to start from the beggining. Later, I tried to install 4.8.30 with the same result.

You are right, Tim. DPP installs fine. Just doesn't start 🙂

JFI, EOS Utility 2.14.31b works as expected.

Thank you.

Re: DPP 4.9.20 on macOS 10.13

axel-ivc — Wed, 13 Feb 2019 06:49:19 GMT

Hello, Tim

Just wondering, maybe you have any news about this problem?

Thank you.

Re: DPP 4.9.20 on macOS 10.13

William_N — Thu, 14 Feb 2019 21:48:45 GMT

Hello axel-ivc,

We have not heard any news relating to your specific issue, but there has been a newer version of DPP (4.10) that was recently released. I recommend installing this version of DPP which should work as expected.

Please click HERE to go to a downloader for this version of DPP.

After installing DPP 4.10, are you able to launch the software?

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: DPP 4.9.20 on macOS 10.13

axel-ivc — Mon, 18 Feb 2019 21:00:13 GMT

Hello, William

After updating DPP to 4.10 it refuses to run with the same diagnostics. Unfortunately...

Probably, I will try to upgrade macOS to Mojave and see what happens.

Thank you

Re: DPP 4.9.20 on macOS 10.13

CanalogSE — Fri, 22 Feb 2019 09:11:06 GMT

Hello

I have Mac OS 10.14.3 Mojave ocn my MacBookPro from 2015, and have no problems with starting DPP 4.9.20. It works fine!

I don´t know if this in helpful for you to know...but feel free to ask me if there is somhing I can do!

Have a nice day!

Re: DPP 4.9.20 on macOS 10.13

ObecalpStat — Sat, 29 Aug 2020 01:16:48 GMT

I've been having this issue for years now and haven't be able to run DPP under Mac OS so I just have been booting my Mac into Windows using a boot camp install.

I'm curious. For those that are able to run DPP on Mac OS without any issues, do you have a "Case Sensitive" formatted hard drive? I'm curious if the "Case Sensitive" APFS filesystem is causing an issue. It's the only thing I can think of now.

I really wish I was able to resolve this issue. I originally reached out do Canon for assistance but they really were of no help and didn't seem motivated to help me resolve it.

Re: DPP 4.9.20 on macOS 10.13

axel-ivc — Sat, 29 Aug 2020 20:53:25 GMT

Now I have macOS 10.14.x and tried different versions of DPP with the same negative result. I also have case sensitive file system.

Re: DPP 4.9.20 on macOS 10.13

ObecalpStat — Sat, 29 Aug 2020 20:47:52 GMT

I might not get around to it for a bit, but I'll try to reformat my Mac sometime soon and I won't use the case sensitive file format. I'm just curious about this being the issue after recently finding out that Adobe Photoshop fails to install on and does not support case sensitive formatted drives under Mac OS.

https://www.google.com/search?sxsrf=photoshop+case+sensitive+mac

Re: DPP 4.9.20 on macOS 10.13

axel-ivc — Sat, 29 Aug 2020 20:57:06 GMT

Thank you for the info. But I'm afraid that I'm not ready to re-format and forget about case sensitivity only for DPP. But could you please write a couple of words here if you will do this?

Re: DPP 4.9.20 on macOS 10.13

ObecalpStat — Sun, 30 Aug 2020 00:45:20 GMT

I'll try this on my Mac and will update the thread with the results. I just might not get to it for a week or so

Stand by.

Re: DPP 4.9.20 on macOS 10.13

ObecalpStat — Mon, 31 Aug 2020 05:01:19 GMT

Well I got around to this sooner than I thought I would, and you won't believe what the results were.

Firstly, let me grumble and complain that I received NO help whatsoever from Canon regarding this issue, nor has anyone else who's posted a request for this issue. It's been nearly 4 years since I first had this issue and requested assistance from Canon. They were clueless. This really is unacceptable considering the fact that this is their software.

Case senstive formatted APFS is the problem. I reformatted my Mac tonight and just used APFS (without case sensitivity) and sure enough, DPP now finally runs. After almost 4 years of f*cking around and dual booting into Windows on my Mac, I have finally solved it, no thanks to Canon.

I only recenlty saw a post regarding Photoshop not running on a Mac with a case sensitive file system and it got me thinking that maybe my DPP issue was the same.

Sorry to tell everyone that you're going to have to backup everything, run disk utility and reformat without case sensitivity, reinstall Mac OS and then you'll be able to run DPP. What a pain in the ass...

Re: DPP 4.9.20 on macOS 10.13

axel-ivc — Mon, 31 Aug 2020 05:51:36 GMT

Many thanks for this update. It's a really useful information that I hope Google will index and other Canon users will find in case of troubles.

And even maybe DPP coders will read and fix this 🙂

Re: DPP 4.9.20 on macOS 10.13

Waddizzle — Mon, 31 Aug 2020 06:00:08 GMT

@axel-ivc wrote:
Many thanks for this update. It's a really useful information that I hope Google will index and other Canon users will find in case of troubles.

And even maybe DPP coders will read and fix this 🙂

This may or may not be the silver bullet solution he claims. Case sensitivity is disabled, by default. The user must enable it.