topic Re: Camera Connect failed to save images in Camera Software

Camera Connect failed to save images

ccoy — Thu, 27 Dec 2018 12:24:14 GMT

Camera Connect App Version: 2.3.20.24 (build 967)

IOS version: 12.1

The phone is able to connect to camera, and images on camera can be displayed.

However it failed to save images to phone.

I tried the followings but not work.

- Delete and reinstall the app

- Reset wi-di setting on camera

Anyone can advise?

Thanks

Re: Camera Connect failed to save images

boneo — Thu, 27 Dec 2018 19:19:49 GMT

Hello All,

New member here!

I got the same issue when I try to transfer an images from my EOS R to my iPhone 8+. I've tried it both ways...transfer it from the camera and download it via the CameraConnect app. both would give me an error saying "Failed to save image". App has Read & Write permission. My iphone has 40G free space. Any Idea what else could it be?

Tech support told me to disconnect the bluetooth connection and try to transfer again with the built -in WIFI and It did not help. he said it got to be something with the phone setting which I agreed...but what is it?

Could it be IOS recent update?

Thanks,

Re: Camera Connect failed to save images

Tim — Thu, 27 Dec 2018 22:39:00 GMT

Hello boneo,

Thank you for letting us know of this issue and we are sorry you experience issues connecting. We recommend disconnecting the camera, un-installing the software from your phone and then re-connecting the camera again.

Re: Camera Connect failed to save images

boneo — Fri, 28 Dec 2018 04:12:02 GMT

Thanks Bokehen. the recent iOS update was related to the patents involve adjusting the size and appearance of photographs. I'll let the Apple support know.

Re: Camera Connect failed to save images

boneo — Fri, 28 Dec 2018 05:12:31 GMT

thanks Tim
I did what you suggested and it did not help. it is not a big deal. I can always take the memory card out and transfer them with my tablet. It just a little inconveince.

thanks,

Re: Camera Connect failed to save images

blaukraut — Tue, 23 Apr 2019 07:47:47 GMT

Did anybody find a solution for this issue? I have the same problem on my iPhone 8 on ios 12.2 with the latest canon camera connect.

Re: Camera Connect failed to save images

boneo — Fri, 14 Jun 2019 02:03:40 GMT

Good news, They finally got it fixed. I was able to do that with iOS 12.3.1 yesterday..

Re: Camera Connect failed to save images

Ejluzar — Sun, 23 Jun 2019 23:21:04 GMT

What was the solution?

Re: Camera Connect failed to save images

Canon70d2 — Sat, 06 Jul 2019 03:20:31 GMT

Still an issue for me too!

It states ‘image failed to save’. Please help! I’ve deleted the app and reinstalled all the WiFi details on the camera.

Any help would be much appreciated!

Re: Camera Connect failed to save images

blaukraut — Sat, 06 Jul 2019 05:13:35 GMT

The only thing that helped for me was to factory reset the iPhone and manually set it up again. When I tried to do the automatic restore process from backup, I was experiencing the same issue again. I figured it was some setting like the storage access that I declined while setting it up for the first time. And it doesn't get reset by just erasing the app. So factory reset and manual restore was the only solution for me.

Re: Camera Connect failed to save images

Jewels — Sat, 14 Sep 2019 17:05:24 GMT

Has anyone been able to resolve this issue?? Very frustrating! I have been using the EOS remote app for a couple of years and have never had an issue with it until yesterday. When I click on an image to save it, it says Failed to save image.

I have tried everything...shut everything down. Deleted app reinstalled app. WiFi connections... I have no clue!

can someone please let me know if you have had this same problem and have resolved the issue?

Re: Camera Connect failed to save images

Jewels — Sat, 14 Sep 2019 18:15:42 GMT

Were you ever able to resolve the issue? I have the same problem.

Re: Camera Connect failed to save images

Ejluzar — Sat, 14 Sep 2019 18:46:18 GMT

Same problem and Canon is no help

Re: Camera Connect failed to save images

boneo — Sat, 28 Sep 2019 02:31:56 GMT

It had something to do with iOS 12.00.xx prior to iOS 12.3.1 on my iphone 8s+.. My old iphone 6s+ with IOS 11.xx.xx did not do that. All I did was update the iOS of 8s+. You may need to update your camera firmware and the Canon app.

Re: Camera Connect failed to save images

Ejluzar — Sat, 28 Sep 2019 02:38:15 GMT

YES! I updated my iPhone XS to IOS 13.1 and all of a sudden the older EOS Remote was able to save photos to my phone. I have not tried the newer Cannon Connect to see if it works.

Re: Camera Connect failed to save images

JustinLMT — Sat, 23 Nov 2019 04:29:26 GMT

Hello, I need help with this too. All of a sudden the Camera Connect app will not save images. I was able to do this just a few days ago, but now nothing will fix it. I have deleted and reloaded the app. I have enabled all of its permission in advanced settings. I have an Android phone and there was no recent update. I need this feature to work because I specifically chose a WiFi enabled camera to be able to quickly connect to my phone. I have not seen a reasonable answer to this problem yet.

thank you!

Re: Camera Connect failed to save images

JustinLMT — Sat, 23 Nov 2019 04:32:14 GMT

I just started the same issue today exactly as you described and I tried all those things also. It is VERY frustrating! I have an Android phone and there wasn’t a recent update. A few days ago I was able to save images and now it simply won’t. Can anyone help?!!