topic Re: problem with DPP after update to MacOS Mojave in Camera Software

problem with DPP after update to MacOS Mojave

Helene — Wed, 17 Oct 2018 19:43:22 GMT

I recently updated to MacOS Mojave and encountered a very strange problem in DPP4. I cannot throw images into the trash anymore. I did give the DPP4 application permission to control my computer in the privacy and security settings. I updated DPP to version 4.9.20, but it did not make a difference. All the other features seem to work. Has anybody any idea how to solve this peculiar problem in the software?

Re: problem with DPP after update to MacOS Mojave

jrhoffman75 — Thu, 18 Oct 2018 17:46:03 GMT

I do not have that problem with my installation - DPP 4.9 and Mojave.

Re: problem with DPP after update to MacOS Mojave

Helene — Thu, 18 Oct 2018 19:01:33 GMT

Hi John,

Thank you for your reply. It makes the problem even more mysterious 😉

All the best,

Hélène

Re: problem with DPP after update to MacOS Mojave

jrhoffman75 — Thu, 18 Oct 2018 19:25:03 GMT

Hi Hélène.

Do you have multiple user accounts on your Mac, such that DPP was authorized by the main account but a second user account has different permissions?

Re: problem with DPP after update to MacOS Mojave

Helene — Thu, 18 Oct 2018 20:09:27 GMT

Hi John,

No, I haven't. I have tried uninstalling Canon Utilities and DPP completely and reinstalling it (removing all preference files etc. The universal uninstaller from Canon also does not work with Mojave), but the problem remains. I have no idea what is going on here. I am now thinking of going back to High Sierra. Mojave seems to make my system extremely slow as well.

All the best,

Hélène

Re: problem with DPP after update to MacOS Mojave

Helene — Mon, 22 Oct 2018 17:02:46 GMT

Hi,

I just wanted to let you know that I solved the problem by completely erasing my harddisk and reinstalling all the software. DPP4 now works normally again and I can put images in the trash again. I am not sure though this is a solution I would recommend...

All the best,

Hélène

Re: problem with DPP after update to MacOS Mojave

rkoontz — Wed, 07 Nov 2018 21:16:20 GMT

I have the same problem. I contacted Canon and reported the problem, but they said no one else has reported this problem. I also cantacted Apple and they said it wasn't Apple's problem; it was Canon Software. Please contact Canon and report this problem. I also discussed it with Apple and they said if I am having this problem, other people are also having this problem-Apple said Canon has to solve it. Canon said that version 4.9.20.0 is the most recent version.

Re: problem with DPP after update to MacOS Mojave

jrhoffman75 — Wed, 07 Nov 2018 22:21:22 GMT

What happens if you try to delete the file directly from the folder rather than through DPP?

Re: problem with DPP after update to MacOS Mojave

rkoontz — Wed, 07 Nov 2018 23:36:04 GMT

Hi John,

That works OK, but it is an extra step. It is much easier to right click on the picture and move to trash. That's the way it use to work on the latest version before mojave. Thanks for the input

Re: problem with DPP after update to MacOS Mojave

jrhoffman75 — Thu, 08 Nov 2018 02:38:13 GMT

I wanted to see if it was a problem with the actual file. I had a problem once where something prevented me from moving a file to trash; I forget the solution, but it doesn't matter since thats not your problem.

I understand with the feeling about finger pointing, but I have DPP 4.9.20 and Mojave and don't have that problem (I just verified it).

That must mean there is a third factor involved.

Maybe if you used an uninstall app and then reinstalled that would clean up something thats hanging around.

Helene above resolved her problem with a clean install of OS, so it would seem its not a DPP problem. What if you tried re-installing Mojave as an update (w/o cleaning disk)

Re: problem with DPP after update to MacOS Mojave

federico — Sun, 11 Nov 2018 11:20:52 GMT

Good Morning!!!

I Just tried to do the same and had no problems.

DPP 4.9.20

Mac OS 10.14.1

The first time asked a question about give permissions to DPP in Finder to make changes.

Greetings!

Re: problem with DPP after update to MacOS Mojave

mlbmemories — Fri, 18 Jan 2019 03:56:14 GMT

Just joined as I have discovered the SAME issue with my Canon 9000F. Canon tech support told me they are no longer supporting this scanner! Not happy.

However, by doing some serious googling, I have discovered an alternative to buying a new scanner (Canon doesn't even offer a flatbed which does photos, slides and negatives anymore -- something I need)! While it costs a bit (US$99.95 after you trial it for the "professional" version needed for slides and negatives -- watermark appears on scans), try VUESCAN. You scan via their software, not the Canon driver. I am now trialling it to see if it does what I need. Not thrilled with the $100, but the alternative of buying a new scanner when this one works perfectly fine would be that much more.

Re: problem with DPP after update to MacOS Mojave

jrhoffman75 — Fri, 18 Jan 2019 04:13:13 GMT

I use Vuescan with a Minolta scanner. Driver ended with XP. Works fine now with W10. Haven't tried it with macOS.

Re: problem with DPP after update to MacOS Mojave

mlbmemories — Fri, 18 Jan 2019 04:27:30 GMT

Has anyone tried SilverFast 8.8? This seems to be another 3rd party company that will scan your photos and documents on several different scanners including the 9000F. Trying their demo now also

Re: problem with DPP after update to MacOS Mojave

KoosB — Mon, 22 Apr 2019 19:04:17 GMT

Hi Helene,

Reinstalling the system, this is not the solution where I'm looking for. I've the same problem, I cannot deleted images directly from the DPP, nor can I move the files to another map: the system is blinking for a shorttime and the focus is moving from selected image ito the next image in the main window (or the system shows a Finder window).

Do you have other suggestions?

Regards,

KoosB

Re: problem with DPP after update to MacOS Mojave

Helene — Mon, 22 Apr 2019 20:02:28 GMT

Hi Koos,

I understand that is not the solution you are looking for. It wasn't the solution I was looking for either, but it was the only solution that worked for me. Maybe somebody else has a better solution.

Regards,

Helene

Re: problem with DPP after update to MacOS Mojave

PeterOlson — Wed, 22 May 2019 11:36:02 GMT

I have the same problen called Canon they were no help - I can Delete on my desktop but NOT my MacbookPro which is my shooting computer. This really sucks - as a life long Canon owner and a Pro this is no way to treat us. When a client is looking at the images on set it would be nice to delete the 1st serveral files. CANON Help how about it . We're not making this up .

Peter Olson Philadelphia.

Re: problem with DPP after update to MacOS Mojave

bunnyroberts — Thu, 11 Jul 2019 17:03:36 GMT

The answer is:

System Preferences / privacy / Full disc access

Click on the padlock and then add in DPP4 using the finder.

(This might not be enirely necessary but I think it helps!)

Then:

System Preferences / privacy / Automation

You'll see DPP4 and a tick box underneath 'Finder'

Tick the box and then click the padlock to save changes.

This should now work.

Thanks to Canon tech support for getting most of the way there!

Re: problem with DPP after update to MacOS Mojave

KoosB — Thu, 11 Jul 2019 19:28:31 GMT

A few weeks ago in some trial and error sessions, I've found this solution too, but I did not find the time yet to exactly write down what I have changed. But I had adapted the system like you proposed.

Problem solved.

Best regards,

Koos Blokland

Re: problem with DPP after update to MacOS Mojave

Blueberry_Lover — Fri, 09 Aug 2019 17:43:10 GMT

I encountered a similar problem. It seems that DPP4 doesn'tnecessarily prompt the user for the appropriate user permission in Mojave. Do this manually, access System Preferences -> Security & Privacy -> Privacy Tab -> Automation to ensure that the Finder box is checked beneath DPP4 (see screenshot below).

- David