topic Re: Problem with EOS utility Autoupdate services and SSL certificate in Camera Software

Problem with EOS utility Autoupdate services and SSL certificate

Heph51 — Mon, 16 Apr 2018 22:44:05 GMT

Hi,

I have an EOS750D and normally you can send pictures through the WIFI but you need to register for some services and you do that with the Web services registration tool.

There is an auto update service that needs to run but mine is crashing as it is not starting directly the software. Then it cannot update the SSL certificate.

Does it sound familiar to anyone and what should I do to make it work again ?

Thanks in advance for your help ?

Heph51

Re: Problem with EOS utility Autoupdate services and SSL certificate

RobertTheFat — Tue, 17 Apr 2018 00:54:36 GMT

At first glance it sounds like a permission problem. Can you run the update program manually (e.g., from a user running as an administrator) instead of letting it try to start automatically? It's the update program that's crashing, right?

Re: Problem with EOS utility Autoupdate services and SSL certificate

Heph51 — Tue, 17 Apr 2018 05:57:43 GMT

Thank you for your answer.
Yes it is indeed.

It's my own laptop and I'm always logging in as administrator.
I went into the program files folder and try to start it manually and it failed just the same.
I've also tried to re-install the program and that didn't work.
I'm opened to any suggestions. 😊

Re: Problem with EOS utility Autoupdate services and SSL certificate

Waddizzle — Tue, 17 Apr 2018 10:59:26 GMT

@Heph51wrote:
Thank you for your answer.
Yes it is indeed.

It's my own laptop and I'm always logging in as administrator.
I went into the program files folder and try to start it manually and it failed just the same.
I've also tried to re-install the program and that didn't work.
I'm opened to any suggestions. 😊

Sounds like a potential issue with the laptop. You should contact Canon Support, 1-800-OK-CANON. They will want to know the details about your laptop, for sure.

Can you connect to the camera using the EOS Utility?

Re: Problem with EOS utility Autoupdate services and SSL certificate

Heph51 — Tue, 17 Apr 2018 11:21:00 GMT

Yes I can connect my camera with the eos utility software.

Thanks.

Re: Problem with EOS utility Autoupdate services and SSL certificate

RobertTheFat — Tue, 17 Apr 2018 12:03:04 GMT

EOS Utility likes to start automatically when the computer comes up. I guess it's grasping at straws (because it implies a bug that Canon should certainly have caught in testing), but I'd make sure that the autostart is disabled, just in case that's what's getting in the way of the auto-update.

Or, alternatively, maybe the auto-update needs the autostart in order to run correctly. So if it isn't on, turn it on and see if that helps.

Re: Problem with EOS utility Autoupdate services and SSL certificate

denisbill — Sat, 28 Apr 2018 16:00:51 GMT

Still, I am having this error. I tried all the things as written above but did not get success. If is there any other solution then kindly explain. [link removed]

Re: Problem with EOS utility Autoupdate services and SSL certificate

Heph51 — Sat, 28 Apr 2018 16:32:05 GMT

I've contacted Canon and they are suggesting that my computer has a virus that prevents the correct launch of the update service. (Thanks Canon !)

I will desinstall any other canon software that might be conflicting with the EOS softwares and see what happens.

Thanks for your help anyways.

Heph51

Re: Problem with EOS utility Autoupdate services and SSL certificate

vicfernando — Sun, 27 May 2018 09:31:04 GMT

try removing your SD card while the camera syncs with your computer. you have to be connected to the net as his will update your ssl. this worked for me today.

Re: Problem with EOS utility Autoupdate services and SSL certificate

vicfernando — Sun, 27 May 2018 09:40:12 GMT

remove the SD card and follow canon's procedures. make sure you are connected to the net as this will automatically update your SSL

Re: Problem with EOS utility Autoupdate services and SSL certificate

dpartonginno — Sat, 09 May 2020 18:08:01 GMT

I have exactly the same issue with my brand new EOS 2000D / Rebel T7. However, i'm trying to register to image.canon.

I can do everything else, even conect to Lightroom and import images, I've updated the firmware, I have even checked that the programs have access through my firewall and the do. But nothing has helped.

AND I HAVE NO VIRUS! Not even Coronavirus

Did anyone ever resolve the issue??

Dave

Re: Problem with EOS utility Autoupdate services and SSL certificate

Mark35mmF2 — Sun, 10 May 2020 05:09:56 GMT

Hi there,

Is EOS Utility giving you the SSL certificate error or is it coming directly from image.canon? One thing I would recommend just in case is attempting the registration through a different web browser, maybe even in the private browsing/incognito mode so that you know there are not conflicts with anything in the cache.

Re: Problem with EOS utility Autoupdate services and SSL certificate

dpartonginno — Sun, 10 May 2020 08:19:19 GMT

Yes, it's the canon utility/web registration tool that's giving the error, not the web browser.

It is directly asking for the latest SSL certificate to be installed on my camera.

Re: Problem with EOS utility Autoupdate services and SSL certificate

Nick2020 — Sun, 10 May 2020 12:37:25 GMT

Hi dpartonginno,

In case you haven't done so already, I suggest that you download the latest version of EOS Utility. You can do that by visiting www.canoneos.com.

On the new page that loads, click on DRIVERS & DOWNLOADS link on the top right. Enter your camera model in the prompt, select it from the options that load under the box, and then press the GO button. Then download the latest version of EOS Utility, unzip the file, and then install it.

If problems persist, please elaborate on what version of Windows you are running and what kinds of anti-virus and/or web-security programs you have on your computer.

Re: Problem with EOS utility Autoupdate services and SSL certificate

dpartonginno — Sun, 10 May 2020 13:12:01 GMT

Hi Nick2020.
I have only just purchased the camera so the utility is the latest.
I've updated the firmware for the EOS 2000D from Vr. 1.0.0 to 1.0.1

I am running Windows 10 home addition with the built-in anti-virus / firewall Windows Security Center (previously called windows defender)

I have checked and all traffic for any canon related software has in/outbound access and the definitions are up-to-date.
I also regularly run a malware scan and nothing is present.

Re: Problem with EOS utility Autoupdate services and SSL certificate

dpartonginno — Sun, 10 May 2020 13:12:52 GMT

I updated the firmware because the utility didn't work with the previous firmware either

Re: Problem with EOS utility Autoupdate services and SSL certificate

Stephen — Sun, 10 May 2020 13:20:26 GMT

If you've followed the suggestions of the Subject Matter Expert (SME), and you're still having problems, we suggest reaching out to support for one-on-one assistance via your My Canon Account at canon.us/account

If you're not in the USA, you'll find contact information for support in your country HERE.

Re: Problem with EOS utility Autoupdate services and SSL certificate

dpartonginno — Sun, 10 May 2020 13:21:37 GMT

Thanks Stephen I have but nothing so far

Re: Problem with EOS utility Autoupdate services and SSL certificate

AccordiontoPlan — Wed, 13 May 2020 00:48:09 GMT

I am having the same problem with SSL certificate error trying to connect my Rebel t6i/750D to the EOS Utility software - Camera Settings - Web Service Settings. I get a "The latest SSL certificate is available. Download and set up on the camera.". Then "Configuring on camera...". Then "Error The connection was lost". And I see the unaccessible "Login to Canon Image Gateway behind the last error.

After the image.canon announcement, I have been trying to set that capability on my camera, with no success. I have consulted various sources:

Troubleshooting section of EOS Utility manual from Canon:
- System Reqt's Checked (Utility software downloaded from Canon site for current MacOS Catalina)
- Loose plug (Plug doesn't fit as snug as I would expect, but I've tried other cables and they all fit similarly)
- Camera's Power On (Switched to On, but I have noticed the screen turns off right after the SSL error)
- No hub used (I still need to use a dongle since it's Mac, and I've tried the single and triple connection dongles)
- Other USB devices (Nope)
- More than one camera (Nope)
- Linked Shooting WFT issue (Nope)
- Insufficient Battery Charge (Freshly charged)

Canon online FAQ (Connecting a camera to a computer...):
-Disable Auto power off on camera (Done)

Other forums:
- Disable WiFi/NFC (Disabled)
- Use original cable (I used a recently purchased cable from Canon website - No luck)
- Download software from disc during purchase (I get an error: "Setup" needs to be updated. The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information."
-Remove SD card (I haven't tried this one yet)

As you can see, I've exhausted my options.

Re: Problem with EOS utility Autoupdate services and SSL certificate

dpartonginno — Fri, 05 Jun 2020 19:21:16 GMT

Not much help from Canon Support so far.

Thank you for your reply.

This is a strange error which I haven’t come across before, and as such may be the result of a faulty install of EOS Utility. Please follow the instructions below to uninstall and then reinstall the latest version of the EOS Utility which will hopefully resolve the issue.

Click on start, and type in “Apps and features”, open the Apps and Features system settings application
Search for EOS Utility, select and uninstall EOS Utility 2 and EOS Utility 3
https : // www . canon - europe . com/support/consumer_products/products/cameras/digital_slr/eos-2000d.html?type=software&softwaredescriptionid=tcm:13-1330031&os=windows%2010%20%2864-bit%29&language=en to access the webpage to download the latest version of the EOS Utility
Run the installer as an administrator

I hope that this resolves the issue, however if it persists, please do not hesitate to contact us again.

Yours sincerely,

Unfortunately the issue persists!