topic Can't convert and save in Camera Software

Can't convert and save

egreene6102 — Fri, 02 Mar 2018 14:11:37 GMT

Hello,

I just edited a RAW file and tried to convert and save as a JPEG. The dialog box comes, I hit save, the dialog box disappears, but the box that shows the file being converted doesn't pop up and my image doesn't save. It used to work. Now all of a sudden it's not working. Anyone know what I'm doing wrong?

thanks

Re: Can't convert and save

Tiffany — Fri, 02 Mar 2018 14:24:01 GMT

Hi egreene6102,

Welcome to the Canon forum! So that the Community can help you better, we will need to know what model camera you are using. Any other details you'd like to give will only help the Community better understand your issue.

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Re: Can't convert and save

egreene6102 — Fri, 02 Mar 2018 14:31:32 GMT

I'm using the Digital Photo Professional version 4.6.10.0. I'm on a PC laptop with Windows 10 home. Hope this helps.

Re: Can't convert and save

RobertTheFat — Fri, 02 Mar 2018 15:40:20 GMT

@egreene6102wrote:
I'm using the Digital Photo Professional version 4.6.10.0. I'm on a PC laptop with Windows 10 home. Hope this helps.

I've never seen the problem you report; but the next thing I'd do is upgrade to the new 4.8 version of DPP, in case it's been fixed somewhere along the way.

Also be warned that DPP (or is it only EOSU?) requires some Microsoft utilities that the Windows 10 Home Edition doesn't have by default, and those would have to be installed manually. But if it was working for you earlier, that's probably not it.