topic Re: Digital Photo Professional problem with RAW in Camera Software

Digital Photo Professional problem with RAW

trautels — Thu, 18 May 2017 20:17:42 GMT

Hi, I have a Canon PowerShot SX 60. And have downloades the latest version of DPP. There is no problem with the JPG format pictures. However the RAW format pictures do not show up in the programme. Instead there is a big cross. Can anybody help me?

Els

Re: Digital Photo Professional problem with RAW

jrhoffman75 — Thu, 18 May 2017 21:30:28 GMT

PoweShot 60HS?

What version of DPP?

Re: Digital Photo Professional problem with RAW

trautels — Fri, 19 May 2017 06:45:28 GMT

Hi John, thanks for reply. The camera is Powerschot SX 60 HS, the version of DPP is 4.6.10

Els

Re: Digital Photo Professional problem with RAW

jrhoffman75 — Fri, 19 May 2017 10:08:04 GMT

It looks like it should work. Did you try reinstalling the DPP software? Can you try a different program to see if that will open the files?

Did you get a CD with your camera? Try uninstalling DPP 4.6 and install the software that came on the CD and see if that works.

Re: Digital Photo Professional problem with RAW

trautels — Fri, 19 May 2017 10:14:30 GMT

Thanks, I am going to try the options you gave. Greetings Els

Re: Digital Photo Professional problem with RAW

RobertTheFat — Fri, 19 May 2017 12:54:22 GMT

@trautels wrote:
Hi John, thanks for reply. The camera is Powerschot SX 60 HS, the version of DPP is 4.6.10
Els

Try DPP Version 3. I believe the latest release is 3.15.0.0. DPP 4 is supposed to work with almost any Canon camera by now, but it's unreliable on RAW images (and in some cases even JPEGs) taken with older or non-DSLR cameras.

Incidentally, you don't have to uninstall DPP 4 in order to install DPP 3. The two versions can co-exist.

Re: Digital Photo Professional problem with RAW

trautels — Fri, 19 May 2017 14:28:47 GMT

Yes! Version 3 is working allright, thanks a lot for your suggestions. Best greetings Els