topic EOS Utility 2 High CPU usage in Camera Software

EOS Utility 2 High CPU usage

balaka — Mon, 08 May 2017 01:18:53 GMT

Hi,

Using the EOS Utility with a 700d in Live View causes a constant CPU spike of over 150% in Activity Monitor

This in turn causes the internal fan to run continuosly, ruining the audio recording.

Seems like there's a huge memory leak in the software. I've updated to the latest version of the EOS Utility compatible with the 700d, closed all other applications etc and nothing works.

Is there a fix for this? I daresay this question has been asked before, but I couldn't find a satisfactory answer anywhere.

Specs:

EOS Utility (v2.14.10.2)

Canon 700d (firmware v1.1.4)

2012 Macbook Pro, 2.9GHz Intel Core i7, 8Gb Ram

OSX 10.11.2

Re: EOS Utility 2 High CPU usage

Richard — Mon, 08 May 2017 21:09:15 GMT

Hi Balaka,

Thanks for posting.

Canon has not issued any bulletins or announcements, regarding memory leaks or similar issues with this software. Depending on the operating system you're using, you may be able to update the software for your camera. You may access the software by clicking here.

Re: EOS Utility 2 High CPU usage

balaka — Tue, 09 May 2017 02:34:31 GMT

Hi,

I updated to v2.14.31, unfortunately it doesn't fix the problem. The CPU still maxes out at almost 200% (!!!) in Live Mode.

On a 2.9Ghz i7 processor, this is obscene.

Re: EOS Utility 2 High CPU usage

Waddizzle — Thu, 11 May 2017 00:45:19 GMT

I would advise checking your Windows settings for when it detects new media. Disable the feature that automatically searches new storage media, like thumb drives, for media files. Windows Media Player may have a similar setting, do disable that one, too.

Re: EOS Utility 2 High CPU usage

balaka — Fri, 12 May 2017 07:39:37 GMT

OSX 😉

Have already disabled automatic import settings in Photo.

I'm 99% sure it's a problem with The EOS Utility, as the CPU spiking only happens when switching to Live View. As soon as that window is closed, (but the utility is still open) the CPU goes back to normal.

Re: EOS Utility 2 High CPU usage

kvbarkley — Mon, 15 May 2017 18:38:47 GMT

Could be it just needs that much CPU to process the data. That is a lot of data coming down the pike.

Re: EOS Utility 2 High CPU usage

kvbarkley — Mon, 15 May 2017 18:42:49 GMT

Let's see, that is 1M pixels with 3 bytes per pixel at 30 frames a second is 90 MB/second.

Re: EOS Utility 2 High CPU usage

code10 — Sun, 26 Nov 2017 16:00:41 GMT

Hello,

I also can confirm high CPU on Macbook Pro 250% while using EOS Utility 2 on Mac OS High Sierra.

Newest Software, newest Firmware.

I hope it will be fixed soon.

Thank you!

Re: EOS Utility 2 High CPU usage

etcheve — Thu, 26 Jul 2018 17:30:52 GMT

I have the same problem
MAc Pro 2017

2.9 GHz Intel Core i7

16 GB 2133 MHz LPDDR3

Radeon Pro 560 4096 MB

Re: EOS Utility 2 High CPU usage

jvdp — Sun, 21 Jul 2019 22:11:12 GMT

Has anyone tried using an older version or alternative software ?

Re: EOS Utility 2 High CPU usage

wq9nsc — Sun, 28 Jul 2019 15:20:58 GMT

There is still a bit of a memory leak or similar issue in the PC version also. I shot 800 images Friday afternnon at a series of soccer scrimmages using my 1DX 2 and 1DX bodies. After using quick check to select around 120 of these images I found that DPP became much less responsive after about every 20-25 edit/conversions and exiting and restarting DPP would clear this for another 20 to 25 images.

Note that DPP memory usage never went over 3 gigs and I am using a system with dual Intel Xeon 8 core processors with 128 GB per processor so it wasn't running into a lack of system resources during this slowdown. Regardless of whether it is running fast or slow in DPP, system memory load never goes over 8% running DPP and several other programs and processor utilization spikes at under 25% during conversion to JPG regardless of whether DPP is highly responsive or sluggish and sits at 1 to 9% during typical usage of DPP.

I see that 4.10.4 is available for Windows and I am currently downloading it to see if it has addressed this slowdown.

Rodger

Re: EOS Utility 2 High CPU usage

zuko2020 — Mon, 23 Sep 2019 19:08:11 GMT

I noticed it also, it is 1000% a canon issue. I've done limited and bare OS installs and same thing happens. turning off live preview drops the cpu to a managable 20%