topic DPP 4.6.10 Angle bug in Camera Software

DPP 4.6.10 Angle bug

hdohlmann — Sat, 06 May 2017 19:23:49 GMT

I have some photos where I rotate and crop the image.

But, when I return to the Image adjustment page, the image is only cropped, not rotated.

If I re-enter the Crop and Rotate tool, the image is shown both with rotation and cropping.

Am I doing something wrong here?

Re: DPP 4.6.10 Angle bug

Waddizzle — Sat, 06 May 2017 19:52:28 GMT

Are you waiting for your changes to be completed before you move on to another type of change or edit? Are you waiting for lthe photos to completely and fully load before you start edits?

Havve you ever noticed the little spinning icon near the lower right corner of the Edit Image Window? That spinning icon tells when the application is busy performing some type of operation.

Re: DPP 4.6.10 Angle bug

hdohlmann — Sat, 06 May 2017 20:03:23 GMT

I save the changes and problem persists:

Image is cropped but not rotated in all but the "Crop an Rotate" view.

Enabling the "Show Properties" states that the image is cropped AND rotated -25.00 degrees...

Exporting the image to jpeg and opeing that also only have the cropping applied.

This happens for quite a lot of my images in DPP 4.

Re: DPP 4.6.10 Angle bug

Waddizzle — Sat, 06 May 2017 20:34:12 GMT

@hdohlmann wrote:
I save the changes and problem persists:
Image is cropped but not rotated in all but the "Crop an Rotate" view.
Enabling the "Show Properties" states that the image is cropped AND rotated -25.00 degrees...

Exporting the image to jpeg and opeing that also only have the cropping applied.

This happens for quite a lot of my images in DPP 4.

What about the little spinning icon? That's the most critical question, which would explailn a whole lot of your issues.

Re: DPP 4.6.10 Angle bug

hdohlmann — Sat, 06 May 2017 20:51:03 GMT

Yes, I wait until the spinning icon dissapears and it STILL doesn't apply the rotation.

It doesn't apply the rotation in the Main view.

It doesn't apply the rotation when exporting.

It doesn't apply the rotation anywhere but in the "Crop and Rotate" view.

Anyone else experiencing this with some images?

Re: DPP 4.6.10 Angle bug

Waddizzle — Sat, 06 May 2017 22:13:50 GMT

@hdohlmann wrote:
Yes, I wait until the spinning icon dissapears and it STILL doesn't apply the rotation.
It doesn't apply the rotation in the Main view.
It doesn't apply the rotation when exporting.
It doesn't apply the rotation anywhere but in the "Crop and Rotate" view.

Anyone else experiencing this with some images?

I would try to completely remove it, and then do a new clean installation.

Re: DPP 4.6.10 Angle bug

RobertTheFat — Sat, 06 May 2017 23:34:13 GMT

@hdohlmann wrote:
I save the changes and problem persists:
Image is cropped but not rotated in all but the "Crop an Rotate" view.
Enabling the "Show Properties" states that the image is cropped AND rotated -25.00 degrees...

Exporting the image to jpeg and opeing that also only have the cropping applied.

This happens for quite a lot of my images in DPP 4.

It looks to me as though it's working correctly. When you return to the main view, it shows you the result of the cropping and rotation that you just did. If you then decide that it's not rotated enough or cropped correctly, you can go back into the rotation and cropping window and adjust it. Then when you return to the main window, it shows you the revised view. Etc. I think you're seeing a problem where there is none.

Re: DPP 4.6.10 Angle bug

hdohlmann — Sat, 06 May 2017 23:45:38 GMT

Have a look at the screenshots. The first one is from the Crop and Rotate view. The second one is from the Basic Editing view.

How can that look like it's working correctly?

In the Crop and Rotate view, the image is cropped AND rotated.

In the other views, it is ONLY cropped.

Re: DPP 4.6.10 Angle bug

RobertTheFat — Sun, 07 May 2017 03:09:04 GMT

@hdohlmann wrote:
Have a look at the screenshots. The first one is from the Crop and Rotate view. The second one is from the Basic Editing view.
How can that look like it's working correctly?

In the Crop and Rotate view, the image is cropped AND rotated.
In the other views, it is ONLY cropped.

OK, I see what you're saying; the lower picture should match the highlighted area of the upper picture. Actually, I don't think it even matches the upper picture's cropping, even if you negated the rotation. You don't have it open more than once, do you? After you've done the crop and rotation, you have to explicitly revert to the adjustment window. If you have it open in another adjustment window, the change probably won't show there.

There must be some action that isn't getting completed. I tried to reproduce your problem on one of my images and wasn't able to.

Re: DPP 4.6.10 Angle bug

hdohlmann — Sun, 07 May 2017 18:56:03 GMT

You are right, the cropping is also off, probably because the rotation is not being applied.

No, I do not have the image opened in multiple views.

Here are links to a couple of the images that does not work for me:

https://drive.google.com/open?id=0B92Kvd-y39zAX3gyaV8wVmpkREE

Rotated -25, closely cropped.

https://drive.google.com/open?id=0B92Kvd-y39zAVTNZc3Z6UUNlelk

Rotated -7, closely cropped.

It is not the negative rotation that is the issue. I tried rotating the first image +25 instead, but it is still not applied...

Re: DPP 4.6.10 Angle bug

RobertTheFat — Sun, 07 May 2017 23:27:38 GMT

@hdohlmann wrote:
You are right, the cropping is also off, probably because the rotation is not being applied.
No, I do not have the image opened in multiple views.

Here are links to a couple of the images that does not work for me:

https://drive.google.com/open?id=0B92Kvd-y39zAX3gyaV8wVmpkREE
Rotated -25, closely cropped.

https://drive.google.com/open?id=0B92Kvd-y39zAVTNZc3Z6UUNlelk
Rotated -7, closely cropped.

It is not the negative rotation that is the issue. I tried rotating the first image +25 instead, but it is still not applied...

It won't let me see them, apparently because I don't have a YouTube account. If you like, you could try to send them to me as email attachments; I'll send you a private message with my real email address.

Re: DPP 4.6.10 Angle bug

RobertTheFat — Tue, 09 May 2017 03:46:33 GMT

@hdohlmann wrote:
You are right, the cropping is also off, probably because the rotation is not being applied.
No, I do not have the image opened in multiple views.

Here are links to a couple of the images that does not work for me:

https://drive.google.com/open?id=0B92Kvd-y39zAX3gyaV8wVmpkREE
Rotated -25, closely cropped.

https://drive.google.com/open?id=0B92Kvd-y39zAVTNZc3Z6UUNlelk
Rotated -7, closely cropped.

It is not the negative rotation that is the issue. I tried rotating the first image +25 instead, but it is still not applied...

Henrik sent me the RAW files, and I tried editing them with DPP 4 (4.6.10.0) and DPP 3 (3.15.0.0). Both are the latest releases, as far as I know.

It's clear that something is wrong. I was able to apply Henrik's edits correctly to both images in DPP 3, but in DPP 4 the rotation was not applied to either image. In both cases the rotation showed in the crop/rotation window, but not when I returned to the main editing window (IOW, just what his earlier post shows). So the problem isn't something he's doing wrong or the way he has the software installed, or whatever. There must be a bug in the way that DPP 4 handles .CR2 files from the G15.

So, Canon, what's next? Does this constitute a bug report? If not, what would? If so, dare we hope that the problem will be fixed? Or will it just go on DPP4's list of known limitations, along with the maddening slowness, misleading menus, virtually hidden screen manipulators, departures from standard Windows functionality, etc.? Enquiring minds want to know - and don't necessarily want to give up and go play in Adobe's yard.

Re: DPP 4.6.10 Angle bug

hdohlmann — Wed, 10 May 2017 19:05:36 GMT

Thank you Robert for spending time on this and confirming the rotation bug.

I have reported my problems to Canon Services & Support.

Their first reaction was that it must be a local problem.

Since I can recreate the issue on several PC's and Robert have recreated it at his installation, I have replied to them with a link to this thread.

If anyone else want to try to recreate the issue, here is another Google Drive link that should hopefully now be readable by all:

https://drive.google.com/file/d/0B92Kvd-y39zAX3gyaV8wVmpkREE/view?usp=sharing

@Robert: Can you also reproduce the Insufficient Memory issue for img_0125 by clicking Auto under Gamma Adjust, as described in another thread?

Re: DPP 4.6.10 Angle bug

RobertTheFat — Thu, 11 May 2017 01:42:40 GMT

@hdohlmann wrote:
Thank you Robert for spending time on this and confirming the rotation bug.

I have reported my problems to Canon Services & Support.
Their first reaction was that it must be a local problem.
Since I can recreate the issue on several PC's and Robert have recreated it at his installation, I have replied to them with a link to this thread.

If anyone else want to try to recreate the issue, here is another Google Drive link that should hopefully now be readable by all:
https://drive.google.com/file/d/0B92Kvd-y39zAX3gyaV8wVmpkREE/view?usp=sharing

@Robert: Can you also reproduce the Insufficient Memory issue for img_0125 by clicking Auto under Gamma Adjust, as described in another thread?

Yes, I reproduced that error on both images. It would certainly appear that they didn't do a very good job of testing DPP 4 on RAW files from the G15.

I've used auto gamma a fair amount in the past; but just to be sure, I tried it on a recent image from my 5D3 and on one from my wife's 7D2, and both worked with no problem.

Re: DPP 4.6.10 Angle bug

Waddizzle — Thu, 11 May 2017 08:32:16 GMT

Interesting thread. This is about the G15? I find it curious that such a bug affecting all photos produced by the G15 has only just now been discovered. It's possible. I suppose most G15 users do not try to make this type of adjustment very often, I know I don't because it tends to blur the image, or even use DPP much.

Re: DPP 4.6.10 Angle bug

hdohlmann — Sun, 14 May 2017 15:42:43 GMT

Yes, this is about the G15 🙂

I suppose most G15 users are not taking underwater pictures where you have to position yourself in 3 dimensions in a current and therefore does not always have the luxury of having the subject perfectly framed 🙂

I anyone else in the forum own a G15, it would help my case if they could try to reproduce the bug...

I have written to Canon Support in Denmark. They phoned me and informed me that they would report the issue to Canon Japan with a link to this thread. Don't know if that will get someone looking at it, though...

Re: DPP 4.6.10 Angle bug

pseudopanax — Fri, 10 Nov 2017 16:43:03 GMT

Hi,

I have the same problem with my G15 and version 4.7.20.0 of DPP. It doesn't happen on all images but I can't find anything in common for those that don't work. The angle adjustment is recorded in the image recipe but for some reason it is ignored.

Re: DPP 4.6.10 Angle bug

pseudopanax — Fri, 10 Nov 2017 17:10:04 GMT

I forgot to add that I downloaded your image and was able to reproduce the problem

Re: DPP 4.6.10 Angle bug

hdohlmann — Fri, 09 Mar 2018 22:35:07 GMT

Thx, pseudopanax.

I can confirm the bug is still present in DPP 4.8.20 😞

Re: DPP 4.6.10 Angle bug

VladimirT — Tue, 24 Jul 2018 10:57:44 GMT

I have exactly the same problem with DPP 4.87.30.0 and S110. Angle change won't apply randomly. I can not figure out what triggers this. Sometimes it also messes up aspect ratio. It looks like particular images are problematic because if the program hates the photo, it refuses to apply rotation no matter what I do. On the others angle change is applied with no problem.