topic Re: DPP selecting right folder but no pictures! in Camera Software

DPP selecting right folder but no pictures!

uncomprehending — Fri, 15 Oct 2021 13:07:26 GMT

When I open DPP, at the very top, after the software name, it lists the correct computer path to where I store all my pictures (all in jpeg format). However, the display only shows two pictures and I cannot find any way to select other files or pictures. I've read the manual and everything I can find. I'm completely stumped and suspect it's something so basic I've completely overlooked it. But it's infuriating to see only two pictures and not have any way to access my photos. Thanks in advance!

Re: DPP selecting right folder but no pictures!

uncomprehending — Fri, 15 Oct 2021 13:16:58 GMT

Here is a screen shot of what I see. (I have no idea why it has selected these two pictures to display).

Re: DPP selecting right folder but no pictures!

jrhoffman75 — Fri, 15 Oct 2021 13:35:16 GMT

I see that you have Custom showing in the Sort dropdown. Try selecting File Name.

Re: DPP selecting right folder but no pictures!

uncomprehending — Fri, 15 Oct 2021 13:38:29 GMT

Thanks. Here it is (it does make one thing clear--DPP is showing the pics that it is because they are not inside a folder.)

Re: DPP selecting right folder but no pictures!

uncomprehending — Fri, 15 Oct 2021 13:39:58 GMT

I tried selecting File Name, as you suggested. No help. I suspect it is because all of the pictures are in folders, not "loose."

Re: DPP selecting right folder but no pictures!

jrhoffman75 — Fri, 15 Oct 2021 13:43:44 GMT

That is exactly it. You need to select the specific folder containing your images.

Re: DPP selecting right folder but no pictures!

uncomprehending — Fri, 15 Oct 2021 14:00:30 GMT

Agreed. But I cannot figure out how to select a different folder within the same directory. Very basic, I know, but I am completely stumped.

Re: DPP selecting right folder but no pictures!

jrhoffman75 — Fri, 15 Oct 2021 15:28:13 GMT

Check that you have selected the folder view by selecting the little arrow.

Re: DPP selecting right folder but no pictures!

uncomprehending — Fri, 15 Oct 2021 16:02:16 GMT

Yes. In fact, I read that very advice in something I discovered when I was researching this ony my own. The problem, I should have written at the beginning, I guess, is that that arrow doesn't work. (The only thing that clicking on the arrow does is eliminate the three-slide selection on that pane and fill the screen with the selected image.)

Here is another screen shot. Clicking on that arrow does nothing for me. I know I should have that tab along the left side but I can't get it. I assume I am somehow on the wrong "screen" or "view" but I don't know what I should be correcting, if that makes any sense.

Re: DPP selecting right folder but no pictures!

jrhoffman75 — Fri, 15 Oct 2021 17:31:33 GMT

You need to select the "U-Turn" button to exit the Edit Image window.

Re: DPP selecting right folder but no pictures!

uncomprehending — Fri, 15 Oct 2021 18:17:13 GMT

Thank you. And I need to thank you for your time and your patience. I realize this is turning into an all-day project. I should have said earlier that when I am out of the Editing window, there is no arrow on the left-hand side at all. Nothing.

Re: DPP selecting right folder but no pictures!

jrhoffman75 — Fri, 15 Oct 2021 19:06:42 GMT

The only other thought I have is to uninstall DPP4 and reinstall the latest download 4.15 from the Canon support site..

Re: DPP selecting right folder but no pictures!

uncomprehending — Fri, 15 Oct 2021 19:37:01 GMT

Ah, thanks for trying. I have the latest version and I did precisely what you suggest before I even posted. I also ran my cleaner to get rid of garbage both in the regular drives and in the registry. Came back exactly as before. Very odd. Guess it's time to call the folks at Canon. I do appreciate all your time, though. Thanks very much!

Re: DPP selecting right folder but no pictures!

jrhoffman75 — Fri, 15 Oct 2021 22:15:29 GMT

One final thought - is your screen resolution set to 100%

Re: DPP selecting right folder but no pictures!

uncomprehending — Mon, 25 Oct 2021 15:47:07 GMT

To answer your question, yes.

To address the larger question: I called Technical Support. They couldn't figure it either and it is currently being elevated to Engineering. Thanks for all your efforts, though!

Re: DPP selecting right folder but no pictures!

jrhoffman75 — Mon, 25 Oct 2021 15:50:06 GMT

Glad to try and help. Please post the resolution as it might help others in the future.

Re: DPP selecting right folder but no pictures!

Cbdboxmakers — Thu, 28 Oct 2021 08:19:33 GMT

Set your screen resolution to 100%