topic Re: EOS Utility 3 'connection lost' ... again in Camera Software

EOS Utility 3 'connection lost' ... again

edekegel — Wed, 09 Dec 2020 15:44:49 GMT

OS: Mojave 10.14.6

Camera: 5D Mark IV

Never had any problems with downloading images using EOS utility 3 until I upgraded to version 3.12.30.10. Since then I cannot download a single image to my MAC.

I cannot tell what was the old version, didn't check this as I didn't expect any issues.

Upgraded now to the latest version, 3.13, but still have the same problem, not able to download a single image

I'm still using the original USB cable that was delivered with the camera.

Anyone has an idea what I can check or change?

Re: EOS Utility 3 'connection lost' ... again

Waddizzle — Wed, 09 Dec 2020 20:45:01 GMT

Make sure the camera is in USB mode, not NFC mode. If all else fails, contact Canon Support.

Re: EOS Utility 3 'connection lost' ... again

edekegel — Wed, 09 Dec 2020 21:22:50 GMT

The camera settings were not changed, only the version of EOS Utility.

And to be sure I checked, WiFi is disabled.

Re: EOS Utility 3 'connection lost' ... again

edekegel — Wed, 09 Dec 2020 21:36:07 GMT

Issue is resolved. Was checking the firmwware version of my camera and found it was on 1.0.3. After upgrading to 1.3.0 there is no problem anymore.

Re: EOS Utility 3 'connection lost' ... again

edekegel — Tue, 15 Dec 2020 21:24:10 GMT

Ok, declared victory too soon. It only works for a couple of images and than fails again.

Still trying to find out what could be the reason.

Re: EOS Utility 3 'connection lost' ... again

Windsun33 — Tue, 15 Dec 2020 23:04:47 GMT

This has apparently been a recurring and common problem for years, and I have yet to see anyone that found an actual solution.

Re: EOS Utility 3 'connection lost' ... again

Waddizzle — Wed, 16 Dec 2020 00:39:48 GMT

Contact Canon Support about this issue. Some apps that run on a Mac seem able to interfere with the Canon apps.