topic Re: EOS Utility 3 (3.13.10() not recognizing R5 (1.1.1) on Mac Catalina (10.15.7) via USB in Camera Software

EOS Utility 3 (3.13.10() not recognizing R5 (1.1.1) on Mac Catalina (10.15.7) via USB

amballin — Sun, 18 Oct 2020 13:11:58 GMT

EOS Utility 3.13.10 on Mac Catalina 10.15.7 does not recognize R5 with firmware 1.1.1 via USB

Image capture sees the photos in the camera

Lightroom can see the photos in camera, tether mode does not work

WIFI connection seems to work

When using USB to connect i have the camera in airplane mode, power saving is off

I have also tried after resetting the communications settings and that did not help.

Also reinstalled the software and that did not work

Please help

Re: EOS Utility 3 (3.13.10() not recognizing R5 (1.1.1) on Mac Catalina (10.15.7) via USB

Waddizzle — Sun, 18 Oct 2020 16:13:59 GMT

Airplane mode is not the solution. You need to switch the camera from Wi-Fi to USB mode.

Re: EOS Utility 3 (3.13.10() not recognizing R5 (1.1.1) on Mac Catalina (10.15.7) via USB

shadowsports — Sun, 18 Oct 2020 17:07:16 GMT

@Wadizzle is correct airplane mode is not the answer. Only Wi-Fi has to be turned off when connecting to a PC/MAC using a cable.

Canon is apparently serious about helping people not to damge their R5's

Included cable protector - cool

EU Mac - Wired or Wireless:- See page 6

https://gdlp01.c-wss.com/gds/9/0300023299/16/eu-3-13-10-m-im-en.pdf

Re: EOS Utility 3 (3.13.10() not recognizing R5 (1.1.1) on Mac Catalina (10.15.7) via USB

natedogg — Sun, 18 Oct 2020 19:19:53 GMT

I'm having the same issue with my R6. Disabling WiFi doesn't fix the problem.

As soon as I connect the USB cable, my camera displays the laptop icon and won't let me use the menus in any way. The EOS Utility 3 opens up on my Macbook. But all of the menu options in the EOS Utility are grayed out and so it's useless.

I can get a Wifi connection to work, but that's obviously dog slow compared to a direct USB transfer...

Re: EOS Utility 3 (3.13.10() not recognizing R5 (1.1.1) on Mac Catalina (10.15.7) via USB

natedogg — Sun, 18 Oct 2020 19:29:05 GMT

Update: So what I ended up doing was deleting the WiFi connection information from my camera and also quitting the Canon connection utility in the top toolbar of my Mac... then I was able to get a USB connection to work after restarting the EOS Utility. Seems like something is indeed getting confused between the WiFi and USB connections, which is silly.

Re: EOS Utility 3 (3.13.10() not recognizing R5 (1.1.1) on Mac Catalina (10.15.7) via USB

Waddizzle — Sun, 18 Oct 2020 21:30:06 GMT

@natedogg wrote:
I'm having the same issue with my R6. Disabling WiFi doesn't fix the problem.

As soon as I connect the USB cable, my camera displays the laptop icon and won't let me use the menus in any way. The EOS Utility 3 opens up on my Macbook. But all of the menu options in the EOS Utility are grayed out and so it's useless.

I can get a Wifi connection to work, but that's obviously dog slow compared to a direct USB transfer...

I am glad to see that you seem to have managed to get it working.

Judging from the above comment in bold text, it sounds like you are connecting the camera while the power is still turn on. That is a mistake. Turn it off, connect the cable, and then turn it on.

Re: EOS Utility 3 (3.13.10() not recognizing R5 (1.1.1) on Mac Catalina (10.15.7) via USB

natedogg — Sun, 18 Oct 2020 21:37:09 GMT

Thanks, Waddizzle. I was having the same problems irrespective of whether I connected the USB cable with the camera on or off.

@Waddizzle wrote:
@natedogg wrote:
I'm having the same issue with my R6. Disabling WiFi doesn't fix the problem.

As soon as I connect the USB cable, my camera displays the laptop icon and won't let me use the menus in any way. The EOS Utility 3 opens up on my Macbook. But all of the menu options in the EOS Utility are grayed out and so it's useless.

I can get a Wifi connection to work, but that's obviously dog slow compared to a direct USB transfer...
I am glad to see that you seem to have managed to get it working.

Judging from the above comment in bold text, it sounds like you are connecting the camera while the power is still turn on. That is a mistake. Turn it off, connect the cable, and then turn it on.

Re: EOS Utility 3 (3.13.10() not recognizing R5 (1.1.1) on Mac Catalina (10.15.7) via USB

Waddizzle — Sun, 18 Oct 2020 22:43:32 GMT

@natedogg wrote:
Update: So what I ended up doing was deleting the WiFi connection information from my camera and also quitting the Canon connection utility in the top toolbar of my Mac... then I was able to get a USB connection to work after restarting the EOS Utility. Seems like something is indeed getting confused between the WiFi and USB connections, which is silly.

You don't seem to understand how it is supposed to work.

You do not start the EOS Utility. It should start up by itself when you turn on the camera AFTER you connect the cable.

Re: EOS Utility 3 (3.13.10() not recognizing R5 (1.1.1) on Mac Catalina (10.15.7) via USB

amballin — Sun, 18 Oct 2020 23:35:50 GMT

Does disabling WiFi put the camera in usb mode?

Re: EOS Utility 3 (3.13.10() not recognizing R5 (1.1.1) on Mac Catalina (10.15.7) via USB

Waddizzle — Mon, 19 Oct 2020 13:02:53 GMT

@amballin wrote:
Does disabling WiFi put the camera in usb mode?

Yes, it should. You must disable it, not merely put the camera into airplane mode.

Re: EOS Utility 3 (3.13.10() not recognizing R5 (1.1.1) on Mac Catalina (10.15.7) via USB

amballin — Wed, 21 Oct 2020 13:44:12 GMT

Thanks to all that have responded to this topic, your suggestions have led to me to the solution!

Here is what I have discovered:

WiFi must be disabled, that can be done by disabling or setting airplane mode on
The EOS Utility that appears in the menu bar at the top of the Mac display has an option that should be set to
- “Start EOS Utility automatically when the camera is connected” to make life easier.
- Even when set to not start automatically you can start EOS Utility 3 manually and all works
- If you do not see the menu bar item you can find EOS Utility in Applications > Canon Utilities > EOS Utility

When setting this to “Start Automatically.. “ I paid closer attention to what started when I plugged in the camera into the USB port followed by turning on the camera. This is when I realized that another program prompted me to import photos, which I believe prevents the EOS Utility from seeing the camera. Once I quit the offending program and tried to connect then everything worked properly for both settings of the EOS Utility in the menu bar!

The offending program was a NAS utility that keeps shared folder in sync; when something is connected to the USB port it automatically prompts you to import photos. Responding no does not seem to free up the camera for the EOS Utility, however, ImageCapture is able to view the camera photos.

Bottom line: turn off Wifi on the camera, then watch for a program to automatically start when you turn on the USB connected camera. If the started program is not the EOS Utility then stop that programming from running and try to connect again!

Edit: I was able to connect to the camera via USB even with WiFi enabled and airplane mode off. This works for Catalina and Mojave 10.14.6 (Mojave works with NAS utility running, Catalina does not)

Re: EOS Utility 3 (3.13.10() not recognizing R5 (1.1.1) on Mac Catalina (10.15.7) via USB

natedogg — Mon, 19 Oct 2020 18:53:26 GMT

@Waddizzle wrote:
@natedogg wrote:
Update: So what I ended up doing was deleting the WiFi connection information from my camera and also quitting the Canon connection utility in the top toolbar of my Mac... then I was able to get a USB connection to work after restarting the EOS Utility. Seems like something is indeed getting confused between the WiFi and USB connections, which is silly.
You don't seem to understand how it is supposed to work.

You do not start the EOS Utility. It should start up by itself when you turn on the camera AFTER you connect the cable.

Here is what happens for me:

First time I start the camera, after the cable is connected, the EOS Utility 3 starts. But all the options are grayed out.
Then I power cycle the camera, ance once the camera restarts, the EOS Utility options light up and I can download images, perform remote shooting, etc.

This works consistently and so I'm satisfied.

At least for me on my R6, enabiing / disabling WiFi seems irrelevant. At least, I am not explicitly disabling WiFi when I do this and have left WiFi enabled--although I have not explicitly made a connection to my computer over WiFi because when I turn the camera power on I can't access the menus if the USB cable is connected.

Re: EOS Utility 3 (3.13.10() not recognizing R5 (1.1.1) on Mac Catalina (10.15.7) via USB

Ctoretto93 — Wed, 21 Oct 2020 02:50:55 GMT

So I am having the same issue with my R5. It isn't recognized by my macbook or ipad when i try to find the camera through finder/files app or EOS Utility app. ImageCapture on the mac seems to be able to find it but only shows the images on the SD card which are .jpgs and nothing from the CF Express card. Lightroom on the iPad can also pull up the photos directly though it will crash sometimes.

tested it out on a old windows 10 laptop and the EOS utility app is able to pick it up instantly and allows me to see the camera everytime.

I think this is either a EOS utility for mac software issue or an all around Apple software issue.

Should note that it will randomly work a few times but there is no method I've tried to make this consistent.

Was gonna let this slide and just buy a cf card reader but I did't spend $4k on camera for it to not even be able to do the simplest of tasks.

Re: EOS Utility 3 (3.13.10() not recognizing R5 (1.1.1) on Mac Catalina (10.15.7) via USB

reznet — Fri, 30 Oct 2020 06:53:03 GMT

I was encountering this problem on my R6 in macOS Catalina (10.15.7) and found a different cause and workaround. Thank you to everyone who posted their ideas and their solutions. Here's mine in the hopes that it helps someone else.

In my case, the culprit is Google's Backup and Sync application. What I found is that if it is running, and I plug my R6 (firmware 1.1.1) into my mac, then I see the issue where EOS Utility 3.13.10.2 launches, but all options are disabled on the main screen. The workaround is to first quit Backup and Sync before plugging in the camera. After the sync application has exited, and its icon has disappeared from the menu bar, then plugging in the R6 brought up EOS Utility and all options were available, and if EOS Utility was already open, the options became enabled.

Backup and Sync from Google has the capability to monitor inserted memory cards or cameras and automatically back them up, and I suspect that, similar to @amballin's issue, the application was interfering with EOS Utility's ability to communicate with the camera. I had already gone into the application's preferences and disabled the "Plug in a camera or phone to backup files" option, but it had no effect on the EOS Utility problem.

Interestingly, once I have EOS Utility working, I can start Backup and Sync and everything works fine. However, if I unplug and reinsert the R6 while Backup and Sync is running, I again cannot use EOS Utility.

Annoying, but I'm very glad to have a workaround which so far is working great.

Thanks again to everyone for the posts and ideas.

Re: EOS Utility 3 (3.13.10() not recognizing R5 (1.1.1) on Mac Catalina (10.15.7) via USB

rmyers — Fri, 13 Nov 2020 13:30:00 GMT

Thanks, it was Google Backup and Sync for me too. I have the setting to ignore cameras and cards turned on, but apparently it is still checking, but no dialog popup. I'll have to remember to stop it and restart when I want to use the EOS utility, tether in Lightroom or use the new EOS webcam software.

Update, alternate method. The other option I found was to go into System Preferences, Security & Privacy, Privacy tab and scroll down to Files and Folders. For Dropbox and Google Backup and Sync, disable Removable Drives. I found that this works, but instead of the camera immediately engaging and showing video, it takes 5-10 seconds sometimes. So be a little patient with this method. The updside is that you can leave Google Backup and Sync running.

Re: EOS Utility 3 (3.13.10() not recognizing R5 (1.1.1) on Mac Catalina (10.15.7) via USB

Susanne75 — Sat, 23 Jan 2021 17:45:29 GMT

So greateful for those of you shraing your findings 🙏🏻

I have an R6 that I can't conneth to EOS Utility 3 on my Mac.

The instructions I get when I google for a solutuion i am direction to a guide to connect via Wi-fi (one of the first ones to come up is Canons official mnual guiding me to shoot via wi-fi. But I want to shoot tethered via EOS Utility 3 and then import images to Lightroom (like I used to do with my 6D). I guess that is what all of you here are trying to as well?

@reznet you mention the Google's Backup and Sync application. I am not sure I understand it correctly. I went to download the Google's Backup and Sync application (beacse some of you mention it here). But in your post here I can see you write:

"The workaround is to first quit Backup and Sync before plugging in the camera. After the sync application has exited, and its icon has disappeared from the menu bar, then plugging in the R6 brought up EOS Utility and all options were available, and if EOS Utility was already open, the options became enabled."

This makes me doubt if I need to install Google Backup and Sync before or not?

And if I do, I am not sure I have done it rigth. Because yo write: "...first quit Backup and Sync before plugging in the camera". But it is not open anywhere om my computer? No icon or anything...🤔

Would you be kind enough to offfer a more in-depth instruction to how I can solve this problem? I would be for ever grateful 🙏🏻🙏🏻🙏🏻

Best from Susanne

Re: EOS Utility 3 (3.13.10() not recognizing R5 (1.1.1) on Mac Catalina (10.15.7) via USB

jparhamtv — Fri, 21 Jul 2023 18:37:23 GMT

So for my 5d MarkIV running Ventura 13.4.1 adding EOS Utility to open on login connecting the camera and turning it on. Then log out and log back in this worked for me. Good luck