topic eos utility in Camera Software

eos utility

johnbyr — Wed, 23 Sep 2020 10:35:36 GMT

I downloaded eos utility and when I connect the camera eos80D and start to download images the colours are all bad and I get a message saying graphics card not available can anyone help first time on here

Re: eos utility

jrhoffman75 — Wed, 23 Sep 2020 11:30:28 GMT

Welcome to the forum.

which computer and operating system?

EOSU doesn't have any special requirements for a GPU. Does any other operation show a graphics card error?

Re: eos utility

johnbyr — Wed, 23 Sep 2020 12:14:18 GMT

Hi
Using windows10 no only eos utility the photos are all off in utility but fine in photoshop

Re: eos utility

jrhoffman75 — Wed, 23 Sep 2020 12:29:15 GMT

I would try deleting and reinstalling. Re-download the latest installer from the Canon support site.

Re: eos utility

johnbyr — Wed, 23 Sep 2020 16:07:26 GMT

This is what I getT

Re: eos utility

jrhoffman75 — Wed, 23 Sep 2020 16:19:31 GMT

OK. You are getting the message when Digital Photo Professional is opening. DPP does have certain requirements for execution.

What computer are you using?

Re: eos utility

johnbyr — Thu, 01 Oct 2020 09:33:14 GMT

Dell xps is windows10

Re: eos utility

johnbyr — Sun, 04 Oct 2020 19:27:23 GMT

I'm using a Dell xps 8700 os Windows10

Re: eos utility

jrhoffman75 — Sun, 04 Oct 2020 20:45:58 GMT

If you meet the memory and processor requirements I suggest yoiu give Canon a call at 1-800-OK-CANON.