topic Digital Photo Professional v4.12.60.0 crashes when trying to edit .cr3 file in Camera Software

Digital Photo Professional v4.12.60.0 crashes when trying to edit .cr3 file

IceWookie — Fri, 28 Aug 2020 02:33:18 GMT

I've been using DPPv4 for a few years now, editing cr2 files without any issue other than general slowness. Bought a new camera which uses cr3 format, and now selecting an image to edit crashes DPP. cr2 and jpg still work fine.

There are five entries in the Windows Event log for the crash:

Error | EventID 1026 --

Application: Dpp4Main.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c000001d, exception address 0000018C60F5C6AB
Stack:

Error | EventID 1000 --

Faulting application name: Dpp4Main.exe, version: 4.12.60.0, time stamp: 0x5ef98c06
Faulting module name: DppCoreSub.dll, version: 4.12.60.0, time stamp: 0x5ef987d8
Exception code: 0xc000001d
Fault offset: 0x000000000034c6ab
Faulting process ID: 0x1cb0
Faulting application start time: 0x01d67ce04548fe3c
Faulting application path: C:\Program Files\Canon\Digital Photo Professional 4\Dpp4Main.exe
Faulting module path: C:\Program Files\Canon\Digital Photo Professional 4\Dpp4Lib\DppCoreSub.dll
Report ID: 46049767-79d9-42b2-b7e1-41c4ae302a46
Faulting package full name:
Faulting package-relative application ID:

Error | EventID 1005 --

Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Digital Photo Professional 4 because of this error.

Program: Digital Photo Professional 4
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: 00000000
Disk type: 0

Information | EventID 1001 --

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Dpp4Main.exe
P2: 4.12.60.0
P3: 5ef98c06
P4: DppCoreSub.dll
P5: 4.12.60.0
P6: 5ef987d8
P7: c000001d
P8: 000000000034c6ab
P9:
P10:

Attached files:

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Dpp4Main.exe_846d4afddbbc88d4054f14088d78166f9adbf69_353b22d7_69937192-92e8-4510-b6a2-c735a65b92f9

Analysis symbol:
Rechecking for solution: 0
Report Id: 46049767-79d9-42b2-b7e1-41c4ae302a46
Report Status: 4
Hashed bucket:
Cab Guid: 0

Information | EventID 1001 --

Fault bucket 1520739108872282626, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Dpp4Main.exe
P2: 4.12.60.0
P3: 5ef98c06
P4: DppCoreSub.dll
P5: 4.12.60.0
P6: 5ef987d8
P7: c000001d
P8: 000000000034c6ab
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF0A6.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Dpp4Main.exe_846d4afddbbc88d4054f14088d78166f9adbf69_353b22d7_69937192-92e8-4510-b6a2-c735a65b92f9

Analysis symbol:
Rechecking for solution: 0
Report Id: 46049767-79d9-42b2-b7e1-41c4ae302a46
Report Status: 268435456
Hashed bucket: 576fa9010cb66b76c51ac0298c606202
Cab Guid: 0

---

The last one is a false alarm - all of the disks are local (C: for the application, 😧 for my data). Windows is saying there aren't any errors on either drive.

I also tried running the application as an Administrator, but it too crashed attempting the same steps.

Windows Information:

PS C:\Users\Chewey> systeminfo /fo csv | ConvertFrom-Csv | select OS*, System*, Hotfix* | Format-List

OS Name : Microsoft Windows 10 Home
OS Version : 10.0.19041 N/A Build 19041
OS Manufacturer : Microsoft Corporation
OS Configuration : Standalone Workstation
OS Build Type : Multiprocessor Free

OS Architecture : 64-bit
OS Language : en-US
System Boot Time : 27-Aug-2020, 20:02:20
System Manufacturer : System manufacturer
System Model : System Product Name
System Type : x64-based PC
System Directory : C:\WINDOWS\system32
System Locale : en-us;English (United States)
Hotfix(s) : 6 Hotfix(s) Installed.,[01]: KB4569745,[02]: KB4560366,[03]: KB4561600,[04]: KB4566785,[05]:
KB4570334,[06]: KB4566782

Hardware Information

CsProcessors : {AMD Athlon(tm) 64 X2 Dual Core Processor 6000+}
CsPhyicallyInstalledMemory : 8388608
OsTotalVisibleMemorySize : 8387060
OsFreePhysicalMemory : 3993596
OsTotalVirtualMemorySize : 9697780
OsFreeVirtualMemory : 4067172
OsInUseVirtualMemory : 5630608
OsTotalSwapSpaceSize :
OsSizeStoredInPagingFiles : 1310720
OsFreeSpaceInPagingFiles : 1203660

Re: Digital Photo Professional v4.12.60.0 crashes when trying to edit .cr3 file

jrhoffman75 — Fri, 28 Aug 2020 11:04:00 GMT

Welcome to the forum.

A number of us here use DPP with .CR3 files, so it is not a basic problem with DPP.

There are higher requirements for .CR3 files.

Re: Digital Photo Professional v4.12.60.0 crashes when trying to edit .cr3 file

shadowsports — Fri, 28 Aug 2020 14:12:51 GMT

I think what John is trying to point out is your hardware.

Primarily your CPU

Hardware Information

CsProcessors : {AMD Athlon(tm) 64 X2 Dual Core Processor 6000+}

Re: Digital Photo Professional v4.12.60.0 crashes when trying to edit .cr3 file

IceWookie — Fri, 28 Aug 2020 15:10:07 GMT

Thanks for the quick responses. Much appreciated.

I'm not surprised that it's slow because of my CPU, but the crashing is unexpected. I was expecting memory to be the bigger concern, but it hasn't worked out that way.

So a newer machine is needed for photo editing. Thanks for the advice.

Re: Digital Photo Professional v4.12.60.0 crashes when trying to edit .cr3 file

wq9nsc — Fri, 28 Aug 2020 16:19:16 GMT

It could also be memory related depending upon how much video ram is on your video card and how much it has to pull from the system ram leading to your PC relying upon "virtual" ram.

The files from my 1DX III are far more processing intensive than the 1DX II and earlier files. I have two HP Z series workstations (Z 820 and Z 840) with twin very fast multiple core Xeon CPUs, Nvidia workstation graphics cards, and at least 256 GB of ram per CPU that handle the CR3 files OK but they are noticeably slower especially when doing significant NR processing or using the clone/stamp tool compared to CR2 files. My HP Z book laptop will handle CR3 files but with its single 4 core I7 processor and 64GB of RAM it is painfully slow with CR3 files compared to the Z workstations.

DPP still makes very little use of the CUDA cores on Nvidia cards, my Z 840 workstation has a pair of Quadro 4000 video cards with 1,664 CUDA cores per card and GPU utilization never goes above 3% and this appears to be other processes and not DPP according to process manager even though the Nvidia manager shows that DPP is running on the CUDA cores. Still waiting for Canon's software partner to address this issue and take advantage of available resources.

Rodger

Re: Digital Photo Professional v4.12.60.0 crashes when trying to edit .cr3 file

alexpilion — Fri, 06 Nov 2020 12:24:24 GMT

"A newer machine is needed for photo editing" Partially true.
To be more specific I smashed against a similar issue a while ago after the upgrade from 4.7 to 4.9 and 4.11 on my desktop Computer. It has an AMD Phenom X4 , Win10 and 12GB RAM with a Nvidia 1055ti GPU, definetely not the last speed monster but it can run pretty everything except DPP newer than version 4.7.
Infact these newer releases use some specific intel CPU features that broke compatibility with older AMD processors, as you can notice from the system requirement it clearly states you need that specific brand CPU.
From forum/groups I figured out that on recent AMD ryzen series this crash is not happening, despite the system requirements does not state anymore "compatible" for the CPU, so theorically you should now use only Intel CPU.
I had at home an older and slower computer, it has an Intel pentium dual core e5400, Win7 and 4GB RAM, intel shared graphics.
I tried Canon DPP 4.10 on it, this run deadly slow, but never crashed.
So basically you need a newer CPU or an Intel processor, if you apply both it is better.