topic Re: Main webiste is offline all day for maintainance? Anywhere else to get EOS webcam install? in Camera Software

Main webiste is offline all day for maintainance? Anywhere else to get EOS webcam install?

RobertJackson — Thu, 06 Aug 2020 23:22:50 GMT

The main USA webiste is offline all day for maintainance?

Anywhere else to get EOS webcam install?

Any ETA on the website being turned back on?

Re: Main webiste is offline all day for maintainance? Anywhere else to get EOS webcam install?

RobertJackson — Thu, 06 Aug 2020 23:33:13 GMT

The link is to the webpage for the webcam software. Anyone have the direct link to the download by chance?

Re: Main webiste is offline all day for maintainance? Anywhere else to get EOS webcam install?

ryochiba — Fri, 07 Aug 2020 00:17:01 GMT

Yes, I'd be interested to see if anyone has the webcam software for mac available for download.

Re: Main webiste is offline all day for maintainance? Anywhere else to get EOS webcam install?

RobertJackson — Fri, 07 Aug 2020 02:00:02 GMT

Normally a website upgrade is stood up on a second server and then flipped to production after being UAT'ed. It's been at least 8 hours that the main web site has been offline. All the technical support resources are unavailable. This seem kind of strange that a company would allow this kind of front facing outage for more than a few minutes.

Anyone know how long the sites been down? Or if it's coming back up today?

Re: Main webiste is offline all day for maintainance? Anywhere else to get EOS webcam install?

SoCalChris — Fri, 07 Aug 2020 02:38:52 GMT

Their network was hacked, and is currently being held ransom until they either pay or restore everything.

https://www.techradar.com/news/canon-hit-by-huge-ransomware-attack-user-data-apparently-stolen

This has happened to several large companies. What usually happens is they will try to restore the network and (a) have good backups of everything, and be back online relatively quickly, or (b) realize their backup strategy wasn't that great, and they will wind up paying the ransom several days later.

See Garmin and Honda for a few other recent examples of this.

Re: Main webiste is offline all day for maintainance? Anywhere else to get EOS webcam install?

RobertJackson — Fri, 07 Aug 2020 03:33:35 GMT

Wow. OK.
Thanks for the reply.
I am very familiar with the Honda situation.

Re: Main webiste is offline all day for maintainance? Anywhere else to get EOS webcam install?

leanandkeen — Fri, 07 Aug 2020 12:04:30 GMT

I'm just trying to download the driver for my printer. This situation is totally unacceptable! I just bought a brand new Canon PIXMA MX922 printer that I cannot even use and have to get some grant appications done! This outage for me has been since Wednesday of this week when I tried to download the driver for the printer. I spoke with one their tech workers that day who admitted that the problem was on their end , to call back later, and that 20+ more people were due into work to work on the problem. At first I thought that the problem was storm related but in seeing one of the other posts, it appears that it is a hacking issue. I submitted a complaint to the FTC on Thursday to hopefully give this problem some greater visibility because it was terrible that the system was down for 24 hours and no help is being offered!.

Does anyone have any assistance that they can provide?

Re: Main webiste is offline all day for maintainance? Anywhere else to get EOS webcam install?

Danny — Fri, 07 Aug 2020 12:26:16 GMT

Hi, leandandkeen! You can download the drivers and applications for your PIXMA MX922 at https://ij.start.canon

Hope this helps!

Re: Main webiste is offline all day for maintainance? Anywhere else to get EOS webcam install?

leanandkeen — Fri, 07 Aug 2020 12:35:00 GMT

Hello Danny,

Thank you for your post and assistance but that site does not have the MX922 in its MX series. It only goes as high as MX538. Keep getting this message--> "Could not find the product. Enter the product name correctly."

Re: Main webiste is offline all day for maintainance? Anywhere else to get EOS webcam install?

Danny — Fri, 07 Aug 2020 15:53:34 GMT

Thanks for catching that. Our friends at Canon Canada have got what you need. Get the PIXMA MX922 drivers and software from our neighbors to the north right HERE.

Re: Main webiste is offline all day for maintainance? Anywhere else to get EOS webcam install?

RobertJackson — Fri, 07 Aug 2020 16:11:58 GMT

Any alternate path for the webcam beta software?
I’m dead in the water with setting up my D90 for my web sessions.

Re: Main webiste is offline all day for maintainance? Anywhere else to get EOS webcam install?

kvbarkley — Fri, 07 Aug 2020 16:27:23 GMT

90D or D90? We occasionally get lost Nikon owners here.

Re: Main webiste is offline all day for maintainance? Anywhere else to get EOS webcam install?

RobertJackson — Fri, 07 Aug 2020 17:00:56 GMT

EOS 90D

Re: Main webiste is offline all day for maintainance? Anywhere else to get EOS webcam install?

ilcapoguerra — Fri, 07 Aug 2020 19:58:29 GMT

now the main site redirect to canada site for downloading the driver, software and firmware but no webcam utility, at this point i think we need to wait until the main site will be available again.

Re: Main webiste is offline all day for maintainance? Anywhere else to get EOS webcam install?

RobertJackson — Fri, 07 Aug 2020 21:44:10 GMT

Is there anyone we can ask to have the Canada site host a copy of webcam? I would not be surprised if the US site will be down for a week or more.