topic Re: EOS Utility Not Working!!!! in Camera Software

EOS Utility Not Working!!!!

brandon85 — Sun, 12 Jul 2015 15:29:34 GMT

When I start EOS Utility 2 it says that the camera connection app is already running. I tried restarting, I have uninstalled and reinstalled. Nothing works. It still says the same thing. I also tried installing the newest EOS Utility and it still says the same thing. EOS Utility 3 won't even start and EOS Utility 2 gives me the already running error. I have looked in the task manager and nothing is running. It worked just last week. I do not understand it. I am running Windows 8.1. Any suggestions?

Thanks,

Brandon

Re: EOS Utility Not Working!!!!

ebiggs1 — Sun, 12 Jul 2015 15:39:14 GMT

What virus software are you using? And what firewall? Turn these off and try. You probably need to uninstall and re-install with these off. EOSU 3 does not work with all Canon cameras.

Re: EOS Utility Not Working!!!!

brandon85 — Sun, 12 Jul 2015 16:01:32 GMT

I use AVG. I have the 6D and I am using the EF 70-200mm II 2.8. I want to use EOS Utility 2 anyway. I just keep getting the error "camera connection app is already running". It worked perfectly a week ago.

Any ideas?

Thanks,

Brandon

Re: EOS Utility Not Working!!!!

ebiggs1 — Sun, 12 Jul 2015 17:39:05 GMT

Turn off AVG.

Re: EOS Utility Not Working!!!!

brandon85 — Sun, 12 Jul 2015 19:45:38 GMT

That worked. Thanks. When I disable AVG, it works. When it is enabled, I get the error. I know my AVG updated yesterday. Is there a chance that another update in the future will let it work again?

Thanks again,
Brandon

Re: EOS Utility Not Working!!!!

ebiggs1 — Sun, 12 Jul 2015 23:19:22 GMT

Who knows? Mine did the same thing and AVG was the only thing that changed so it was first suspect.

Re: EOS Utility Not Working!!!!

lupe1515 — Tue, 14 Jul 2015 02:22:46 GMT

I'm having the same problem and also use AVG. Unfortunately, when I disable it, my EOS Utility still won't work. Any other suggestions?

-Beth

Re: EOS Utility Not Working!!!!

lupe1515 — Tue, 14 Jul 2015 04:09:02 GMT

After uninstalling the entire AVG program, I finally have it working again. Thanks!

Re: EOS Utility Not Working!!!!

ebiggs1 — Tue, 14 Jul 2015 12:18:39 GMT

If you "excepted" EOSU in one place, you missed the other one. You need to except EOSU2 as well. You have to except both.

Re: EOS Utility Not Working!!!!

highlander69 — Fri, 17 Jul 2015 07:06:53 GMT

Work around for AVG instead of uninstalling or turning it off.
Open AVG, go to "Options" > "Advanced Settings" > "Exceptions" > "Add Exception" > "Select Type" & pick "Application or File"

Leave the window open...

Right click on your EOS Utility 2 shortcut > pick "Properties" and the shortcut tab. Highlight and copy the "Target" file location and paste this in the box of the AVG window, and save.

You can also put a check mark in the box for "ignore this file even when the file is moved to a new location"

This should take care of any future problems too.

Re: EOS Utility Not Working!!!!

SGL — Tue, 04 Aug 2015 18:06:28 GMT

Adding the exceptions to AVG advanced settings worked well for me. But I did need to make exceptions for the three applications Eos Utility, Eos Utility 2, Eos Utility 3.

Thanks to Ebiggs1 & highlander69, before their advice I'd been struggling for about a month!

Re: EOS Utility Not Working!!!!

highlander69 — Tue, 04 Aug 2015 18:16:30 GMT

I'll have to add the other two programs to mine too..... maybe that's why I have to open it manually now?