topic EOS utility 3 and Apple Silicon CPU (big sur OS) (EOS Utility 3.13.20 for macOS) in Camera Software

EOS utility 3 and Apple Silicon CPU (big sur OS) (EOS Utility 3.13.20 for macOS)

tntula — Thu, 08 Apr 2021 18:55:46 GMT

There is no information on this anywhere with Canon. What is the status of the Canon Utility for Apple computers with the ARM M! (silicon) processor: these computers can only run Big Sur (OS11).

Is the Canon EOS Utility 3 (EOS Utility 3.13.20 for macOS) compatible with Apple Silicon computers?

Re: EOS utility 3 and Apple Silicon CPU (big sur OS) (EOS Utility 3.13.20 for macOS)

rs-eos — Thu, 08 Apr 2021 19:42:34 GMT

There will be two issues at play with this.

First, I'm almost positive that the Canon utility is still only being built as an Intel binary and not a Universal binary. However, Big Sur includes Apple's Rosetta2 technology which will still run Intel-based software. The vast majority of existing Intel software should run in this environment, but alas it's not a guarantee.

Beyond that, you have the OS itself (Big Sur in this case). I don't use that utility myself, so no idea how it fares on Big Sur Intel-based Macs.

If I remember later, I'll try testing this utility on my Mac (and then inspect its binary to see if my assumption above is valid; i.e. it being Intel-only).

Re: EOS utility 3 and Apple Silicon CPU (big sur OS) (EOS Utility 3.13.20 for macOS)

tntula — Thu, 08 Apr 2021 20:57:50 GMT

usually with the rosetta 2 and uninversal binary, it is for apps, not system level drivers. now if the utilty is in fact just an app the needs to be launched and does not load at the system level like an extension, it might work... drivers and audio apps are the big issues with big sur on apple silicon cos the hardware is not "as expected" compared to intel. i have not tried it on my m1 mini as i still have a macbook pro intel to use, i am reluctant to try it less i cause a conflict with my more esental apps before it is officially supported by canon.. canon so far has not issued any sort of statement... apple has begun to discontinue intel models and a new imac pro m1 and macbook pro 16 m1 could come out in late june.

Re: EOS utility 3 and Apple Silicon CPU (big sur OS) (EOS Utility 3.13.20 for macOS)

tntula — Fri, 16 Apr 2021 16:50:39 GMT

bump for a reply... anyone using a m1 mac?

there appears to be no info from canon if there is native support or if the current OS 11, big sur, version is compatible with rosetta 2 and thus the M1 macs.

Re: EOS utility 3 and Apple Silicon CPU (big sur OS) (EOS Utility 3.13.20 for macOS)

dualeoo — Mon, 19 Apr 2021 04:06:23 GMT

Hi!

I am usng Mac Air M1 here. The Utility works ok for me 90% of the time. (sometimes it cannot automatially recognize the camera after the camera connects to the wifi)

Btw, do you encounter this problem on M1? https://community.usa.canon.com/t5/Software/Digital-Photo-Profession-4-14-0-NSInternalInconsistencyException/m-p/340394#M12280

Re: EOS utility 3 and Apple Silicon CPU (big sur OS) (EOS Utility 3.13.20 for macOS)

tntula — Mon, 12 Jul 2021 23:39:59 GMT

i have not tried that yet, nor have i installed it on my M1 mac as since it is a auto launch utiltiy i want to make sure it is compatiable.. as far as the 90% rate, that is about the same i get on an intel mac with os 10.15 catalina, sometimes i have to reconnect the camera to the usb.

Re: EOS utility 3 and Apple Silicon CPU (big sur OS) (EOS Utility 3.13.20 for macOS)

GarryVAI — Sun, 18 Jul 2021 11:06:13 GMT

It seems I’m not alone. Have tried to install EOS utility and DPP on my MBP M1. Have unzipped and executed the dmg file but the Installation execution aborts prematurely. Have tried many versions but nothing work.

Re: EOS utility 3 and Apple Silicon CPU (big sur OS) (EOS Utility 3.13.20 for macOS)

tntula — Sun, 18 Jul 2021 17:51:36 GMT

it might have an OS version flag or it does not have persmission due to changes in that structure.... also some extension require a reboot sequence and hardware security unlock...

Re: EOS utility 3 and Apple Silicon CPU (big sur OS) (EOS Utility 3.13.20 for macOS)

Waddizzle — Sun, 18 Jul 2021 18:02:34 GMT

@tntula wrote:
it might have an OS version flag or it does not have persmission due to changes in that structure.... also some extension require a reboot sequence and hardware security unlock...

The Apple M1 is an entirely new hardware/software platform from the ground up.

Re: EOS utility 3 and Apple Silicon CPU (big sur OS) (EOS Utility 3.13.20 for macOS)

jmerk1 — Sat, 04 Sep 2021 02:08:09 GMT

I've recently upgraded to Big Sur, and just today tried to use the both the Image Capture, with USB, as well as the Utility software. My iMac is 15,1,with an Intel i7 core. This is NOT apple silicone. However Image Capture after the upgrade to Big Sur 1) does not recognize the M50. The old version of Utility suggested I download the newer version, which I did. Did find that it wasn't appropriate for my iMac with Big Sur (again not Apple silicone). Downloaded both the Catalina versions and the Big Sur version M3.13.20.4. None of the Canon installers worked - they all crashed, all 4 of them. Interesting to note, when accessing the M50 support page, and checking the Operating System tab, it defaults to "Catalina (Detected)" and not the "Big Sur" that is in fact installed. I'm wondering if there's an issue with the Canon side detecting apple software?

No idea what's going on with Image Capture. Meanwhile I'll see what Google says about the installer issue, and maybe head to Apple as well.

Any suggestions (other than removing card and using a card reader) for getting the Utility to work on my M50-iMac (15,1) would be appreciated. Thanks

Re: EOS utility 3 and Apple Silicon CPU (big sur OS) (EOS Utility 3.13.20 for macOS)

JCWH — Sat, 11 Sep 2021 05:52:48 GMT

Re: EOS utility 3 and Apple Silicon CPU (big sur OS) (EOS Utility 3.13.20 for macOS)

‎09-11-2021 07:50 AM

Hi,

None of the Canon photo utilities works with my MBP M1 Big Sur.

More than that the MBP M1 does not recognize my 5DMarkIV or 5DMarkIII (not even appearing in Finder), making it impossible to capture photos from the MBP M1 or even run a simple task like import photos/videos directly from the cameras whatever we speak about Apple native Apps (Photos) or third party professional dedicated photo softwares (Lightroom, Capture One).

The only solution working so far is described in the link below.

Welcome to the middle age of computers with a state of the art revolution announced by Apple🤣

https://www.bearashkin.com/blog/canon-camera-and-apple-m1

Re: EOS utility 3 and Apple Silicon CPU (big sur OS) (EOS Utility 3.13.20 for macOS)

tntula — Sat, 11 Sep 2021 05:56:24 GMT

i have gone to using lightroom or my old intel macbook pro instead that i never installed Bug Sur on.

it is kind of bad that canon has not put out a simple driver for and OS that was seeded to developers over a year ago considered macs target photography.

Re: EOS utility 3 and Apple Silicon CPU (big sur OS) (EOS Utility 3.13.20 for macOS)

jrhoffman75 — Sat, 11 Sep 2021 22:57:37 GMT

@JCWH wrote:
Re: EOS utility 3 and Apple Silicon CPU (big sur OS) (EOS Utility 3.13.20 for macOS)

Options

‎09-11-2021 07:50 AM

Hi,

None of the Canon photo utilities works with my MBP M1 Big Sur.
More than that the MBP M1 does not recognize my 5DMarkIV or 5DMarkIII (not even appearing in Finder), making it impossible to capture photos from the MBP M1 or even run a simple task like import photos/videos directly from the cameras whatever we speak about Apple native Apps (Photos) or third party professional dedicated photo softwares (Lightroom, Capture One).

The only solution working so far is described in the link below.
Welcome to the middle age of computers with a state of the art revolution announced by Apple🤣

https://www.bearashkin.com/blog/canon-camera-and-apple-m1

The way I read the bearashkin link it says Canon firmware update 1.3.3 has resolved the issue.

Re: EOS utility 3 and Apple Silicon CPU (big sur OS) (EOS Utility 3.13.20 for macOS)

JCWH — Sun, 12 Sep 2021 00:03:05 GMT

Unfortunately no.
Version 1.3.3 runs under Catalina but does not run under Big Sur. The only way to make it work is via the trick indicated by Bearashkin: the use of a mini usb.
But it doesn’t solve the fact that the M1 is unable to see the cameras in the finder and that you can’t use Lightroom or Capture one to import and/or capture.
It is at least what can be observed on my MBP M1. But maybe the problem comes from my computer if he was built with defaults.
Feedback from someone else would be useful.
I made Apple aware of the problem from the beginning.
Was not the only one apparently because they needed several complaints to Escalade the problem internally in their hierarchy.
They asked me in February to run some tests on the system to identify we’re the issue could be. Tests were sent back to them. I never received any news since then.

Re: EOS utility 3 and Apple Silicon CPU (big sur OS) (EOS Utility 3.13.20 for macOS)

jrhoffman75 — Sun, 12 Sep 2021 00:29:16 GMT

@JCWH wrote:
Unfortunately no.
Version 1.3.3 runs under Catalina but does not run under Big Sur. The only way to make it work is via the trick indicated by Bearashkin: the use of a mini usb.
But it doesn’t solve the fact that the M1 is unable to see the cameras in the finder and that you can’t use Lightroom or Capture one to import and/or capture.
It is at least what can be observed on my MBP M1. But maybe the problem comes from my computer if he was built with defaults.
Feedback from someone else would be useful.
I made Apple aware of the problem from the beginning.
Was not the only one apparently because they needed several complaints to Escalade the problem internally in their hierarchy.
They asked me in February to run some tests on the system to identify we’re the issue could be. Tests were sent back to them. I never received any news since then.

Firmware 1.3.3 is a camera firmware.

The file to download the firmware is available from the Canon support site under the Big Sur section.

Re: EOS utility 3 and Apple Silicon CPU (big sur OS) (EOS Utility 3.13.20 for macOS)

tntula — Sun, 12 Sep 2021 03:17:30 GMT

lightroom can see the camera and import with big sur and m1... though i was using a usb c to usb a cable adapter... the camera has usb c.... the hub was usb 3 i connected to...

Re: EOS utility 3 and Apple Silicon CPU (big sur OS) (EOS Utility 3.13.20 for macOS)

CalebAmes — Wed, 06 Jul 2022 14:49:30 GMT

Having struggled with this I wanted to share the working solution. It is not compatible with ARM / m1 / m2 processors however you can still use it IF you use the intel versions of the app. The easiest way to do this is to open your applications folder in finder and right click the app of your choice. Then click get info. Lastly find the box that says open using rosetta. That box will tell the computer to use the intel app and use the Rosetta translation layer. This fixed using google meet on Firefox for me. For zoom I just downloaded the intel version and turned off auto updates because they will update to the arm app breaking eos utility.