topic Re: Digital Photo Professional "Remote Shooting" not working in Camera Software

Digital Photo Professional "Remote Shooting" not working

loose_canon — Fri, 08 May 2015 10:24:07 GMT

Digital Photo Professional (4.2.10) "Remote Shooting" will not work at all. All I get is an error message "A compatible version of EOS Utility is not installed". And no further info. Even though EOS Utility IS installed and updated with the latest version from the Canon website (EOS Utility 2.14.20 Updater for Windows)

70D; Windows 7 x64

Re: Digital Photo Professional "Remote Shooting" not working

RobertTheFat — Fri, 08 May 2015 11:05:29 GMT

Didn't I answer this several days ago? Version 4 of DPP requires Version 3, not Version 2, of the EOS Utility.

Re: Digital Photo Professional "Remote Shooting" not working

loose_canon — Fri, 08 May 2015 11:20:18 GMT

Thanks, yes I saw that but I thoujght it was some sort of mistake as I am unable to find any version 3 on the Canon website. As I said the most recent version is EOS Utility 2.14.20

Re: Digital Photo Professional "Remote Shooting" not working

RobertTheFat — Fri, 08 May 2015 11:37:32 GMT

@loose_canon wrote:
Thanks, yes I saw that but I thoujght it was some sort of mistake as I am unable to find any version 3 on the Canon website. As I said the most recent version is EOS Utility 2.14.20

Version 3 is there. But you have to look for it under a camera that can use it That would be any full-frame camera, the 7D, or some of the more recent models of the x0D series.

Re: Digital Photo Professional "Remote Shooting" not working

loose_canon — Fri, 08 May 2015 11:44:17 GMT

OK, thanks. As you can see from my first post I have a 70D, so are you telling me that DPP can't work with a 70D? I don't think Canon should even post it under software for that camera then, if it only works with a version of the EOS utility that doesn't work with the camera. What are they thinking?

Re: Digital Photo Professional "Remote Shooting" not working

RobertTheFat — Fri, 08 May 2015 11:58:17 GMT

@loose_canon wrote:
OK, thanks. As you can see from my first post I have a 70D, so are you telling me that DPP can't work with a 70D? I don't think Canon should even post it under software for that camera then, if it only works with a version of the EOS utility that doesn't work with the camera. What are they thinking?

I'm pretty sure DPP 4 and EOS 3 do run on the 70D. They didn't originally, but Canon later added the high-end APS-C cameras to the list. But I just looked, and you're right, EOS 3 isn't shown under the 70D (or under the 7D, for that matter). That's evidently an oversight on Canon's part. Look for it under the 6D; it's there for sure.

Re: Digital Photo Professional "Remote Shooting" not working

loose_canon — Fri, 08 May 2015 12:09:47 GMT

OK I'll give that a go then. It all seems like a bit of a mess, to me... Thanks for your help.

Re: Digital Photo Professional "Remote Shooting" not working

loose_canon — Fri, 08 May 2015 12:29:34 GMT

Downloaded and installed EOS Utility 3. Now when I click Remote Shooting it just says "EOS Utility is not ready". No truer dialog has ever graced my screen. I give up, as it seems like the software engineers already have.

Re: Digital Photo Professional "Remote Shooting" not working

RobertTheFat — Fri, 08 May 2015 13:38:24 GMT

@loose_canon wrote:
Downloaded and installed EOS Utility 3. Now when I click Remote Shooting it just says "EOS Utility is not ready". No truer dialog has ever graced my screen. I give up, as it seems like the software engineers already have.

All I can say is that it works for me. I've been using DPP 4 and EOS 3 since they first came out. DPP 4 is a bit buggy and slow, but it has some additional features and a better organization of its capabilities (though it's a bit hard to see that through its chaotic user interface).

Did you actually start up EOS utility? If not, that's probably why it's "not ready". It has an option to start up automatically when you log in; if you turn that on, the "not ready" message will probably go away permanently.

Re: Digital Photo Professional "Remote Shooting" not working

loose_canon — Fri, 08 May 2015 20:19:33 GMT

I assume you're using a 7D. Yes I did, the EOS utility 3 started automatically when I tethered the camera. Once. and then it would not start any more. Only EOS Utility 2 which also got installed would after that. But EOSU2 will not work with DPP and not with USB tethering at all. Then I uninstalled only EOSU2 then the message just kept coming up "EOS Utility 2 is not installed". So it's now confirmed: EOS Utility 3 will NOT work with a Canon 70D.

Then I uninstalled everything and reinstalled EOSU2 and DPP. So now EOSU2 will open when I attach a USB or connect with wifi, which is OKish. But DPP Remote Shooting does NOT work. So now I have uninstalled that, and can definitely conclude that Canon PC software actually just sucks. Which is a real pity since they make such brilliant cameras. PC software seems to be an afterthought.

Re: Digital Photo Professional "Remote Shooting" not working

jrhoffman75 — Sun, 10 May 2015 11:50:45 GMT

1D Mark IV is supported by DPP4, but when I try to download EU3 it says my serial number is from an unsupported camera. Any workaround available?

Re: Digital Photo Professional "Remote Shooting" not working

RobertTheFat — Sun, 10 May 2015 23:25:27 GMT

@jrhoffman75 wrote:
1D Mark IV is supported by DPP4, but when I try to download EU3 it says my serial number is from an unsupported camera. Any workaround available?

You could probably solve your immediate problem by getting it from someone who has already downloaded it. But since Canon seems to be moving towards replacement installation modules in lieu of updates, you could have the same problem again and again. So you'd probably better call Canon and get it straightened out.

I suppose it's conceivable that EOSU 3 really isn't compatible with the 1D4 and that you'd be limited to those features of DPP 4 that don't require EOSU. But that strikes me as far-fetched. More likely it's a listing error on Canon's part. Maybe you're the first 1D4 user who's tried to install that software combination. As Ernie Biggs is fond of pointing out, most 1D4 users probably use Photoshoppe.

Re: Digital Photo Professional "Remote Shooting" not working

jrhoffman75 — Sun, 10 May 2015 23:30:12 GMT

Thanks Bob. I'm a Lightroom guy primarily but like to see what DPP can do with some images.

I will contact Canon and see what they say.

Re: Digital Photo Professional "Remote Shooting" not working

jrhoffman75 — Mon, 11 May 2015 12:52:20 GMT

Canon response:

I'm afraid EOS Utility 3 does not support the EOS-1D Mark IV. I sincerely apologize for any inconvenience this may cause. You will need to download your images using EOS Utility 2, and then open Digital Photo Professional 4 separately and work with them from there. EOS Utility 3 only supports these models of camera:

EOS REBEL T6s
EOS REBEL T6i
EOS 7D Mark II
EOS-1D X
EOS-1D C
EOS 5D Mark III
EOS 6D

Re: Digital Photo Professional "Remote Shooting" not working

loose_canon — Mon, 11 May 2015 20:19:43 GMT

Oh Canon, I'm not impressed. So why do you post DPP as a 70D software download when it requires EOS Utility 3 to work? What you are suggesting above is essentially a workaround because DPP does not work as designed with any other than the above models. How about some honestly where representing your products online is concerned? I for one am not happy with the time I've wasted over this. (thanks John Hoffman for posting this)

Re: Digital Photo Professional "Remote Shooting" not working

RobertTheFat — Mon, 11 May 2015 17:11:42 GMT

@jrhoffman75 wrote:
Canon response:

I'm afraid EOS Utility 3 does not support the EOS-1D Mark IV. I sincerely apologize for any inconvenience this may cause. You will need to download your images using EOS Utility 2, and then open Digital Photo Professional 4 separately and work with them from there. EOS Utility 3 only supports these models of camera:

EOS REBEL T6s
EOS REBEL T6i
EOS 7D Mark II
EOS-1D X
EOS-1D C
EOS 5D Mark III
EOS 6D

Well, that's news to me. I had thought that EOSU 3 supported exactly the same cameras as DPP 4. But it does explain one oddity that I noticed the other day: When I opened EOSU 3 to set the time and copyright notice on one of my 7D's, it reverted to EOSU 2, even though the latest release of DPP 4 does support the 7D. Because I always use a card reader and don't use EOSU for downloads or remote shooting, what happened to John never happened to me.

This may be one of those situations that will work itself out over time. When DPP 4 and EOSU 3 first came out, they supported full-frame cameras only. But that restriction has been relaxed a couple of times since. So it's possible that the next release will provide broader support.

I'll be interested to hear Ernie Biggs's reaction if he's reading this thread. I guess he'll either lambaste Canon for dissing the 1D series or reaffirm his contention that DPP is for newbies only.

Re: Digital Photo Professional "Remote Shooting" not working

Turbon — Wed, 02 Nov 2016 17:41:10 GMT

DPP 4.5 doesn't start the 2.14 utility. It just gives that "A compatible version of EOS Utility is not installed" even if the latest 3.xx is there. If I start the 3.xx it just tells me to "connect an EOS camera", pair it over WIFI/Lan or close.

The 5D Mk2 is an excellent camera and as the latest DPP supports it I'll expect that the utilities will follow!

Regards

Re: Digital Photo Professional "Remote Shooting" not working

bhill — Wed, 27 Dec 2017 23:06:05 GMT

I gets even worse...In the Canon "AF Microadjustment Guidebook" while the 1Ds Mk 3 IS able to do this task, the guide wants you to use DPP 4....and for some reason, when you try to use EOSU v3....it brings v 2 right along......

Bummer..

Re: Digital Photo Professional "Remote Shooting" not working

RobertTheFat — Thu, 28 Dec 2017 02:04:00 GMT

bhill wrote:
I gets even worse...In the Canon "AF Microadjustment Guidebook" while the 1Ds Mk 3 IS able to do this task, the guide wants you to use DPP 4....and for some reason, when you try to use EOSU v3....it brings v 2 right along......

Bummer..

The way it works, which I don't believe Canon has ever explained very clearly, is that when you do a clean installation of the latest version of EOSU 3, it installs both versions (2 and 3) and a control program which selects the version that's appropriate for your camera. Thus they compensate for the fact that not all cameras that can use DPP4 can use EOSU 3.

Re: Digital Photo Professional "Remote Shooting" not working

Jcyber15 — Sat, 20 Jan 2018 20:58:51 GMT

Im also having a problem with the EOS utilitys. I have EOS utility and EOS utility 2 but not EOS utility 3. My camera was working fine until the 30th of december when EOS utility started trying to connect to my camera through the internet. I have never had EOS utility 3 though and Im not sure if I need it. The camera I have is a Canon EOS 1300D. I have uninstalled all the softwares and reinstalled them multiple times but that didn't change anything.