topic having trouble loading the software on my pc (win7) in Camera Software

having trouble loading the software on my pc (win7)

normanR — Fri, 03 Oct 2014 21:06:07 GMT

a just got an sx50 camera and am having trouble installing the software

when I start the install - it promts for silverlight which installs - the installer keeps going and then draws a large X saying unknown error

is there any way to get a more detailed error message? Is there any way to get somekind of log?

I did validate the silverlight install by going to ms silverlight sight- which told me I was behind the times updated to the current version (made no difference in the install)

done one at at time

imagebrowerex fails to install as does camerawindow, the manual and the photo sitch program do install

thanks in advance for any suggestions

Re: having trouble loading the software on my pc (win7)

Mykolas — Mon, 06 Oct 2014 11:08:17 GMT

Hi normanR!

Thanks for posting.

Uninstall both ImageBrowser EX and Silverlight. Then, download the latest version of Silverlight straight from the Microsoft website and install it, followed by ImageBrowser EX.

Do you experience this when using a different user account or computer?

Re: having trouble loading the software on my pc (win7)

normanR — Sat, 11 Oct 2014 13:16:07 GMT

i gave canon a call and they had a seggestion that saved the day

the problem was not solved by reinstalling sliverlight, they suggested it was something to do with my user profile

the solution

delete silverlight and imagebroserex

create a new user

install imagebrowser (this installed silverlight)

log out of the new user and back in as me

delete the new user

- something in my user profile was preventing the install