topic Re: I can't logging in my Image Gateway Account in Camera Software

I can't logging in my Image Gateway Account

Lucy — Tue, 23 Sep 2014 15:52:44 GMT

I can't logging in my Image Gateway Account

I have around 2,000 pictures ,to much memories

when i try to log in about week ago with the same email and password ,i can't

so i reset the password about 4 times , i decide to call the lady help me and i can sign in canon

account and i saw my camera and lense registered . I felt happy

but when we try to login to see the pictures was impossible

they suppose to call me back .never call me

i called again and the same situation, but the lady told me that the problems is in the page of Image Gateway.

I need to know where are my pictures i enter to that pages frecuently .PLEASE

Re: I can't logging in my Image Gateway Account

RobertTheFat — Wed, 24 Sep 2014 11:31:49 GMT

Never rely on any form of "cloud" storage for your only copy of anything. And never have only one copy of anything you care about (or may ever care about).

Re: I can't logging in my Image Gateway Account

Tim — Fri, 26 Sep 2014 22:11:01 GMT

Hello Lucy,

We would like to try and reset the account for you to resolve the issue of you not being able to log in. However, I am not able to broadcast your information over the Forum which we'd need to reset the account. We therefore suggest that you contact our Chesapeake, VA call center either by email or phone to reset the account on your behalf.

Get in touch with us through the main Canon web site, here.