topic Re: WFT FirewallSettings has stopped working in Camera Software

WFT FirewallSettings has stopped working

przemek — Sat, 13 Sep 2014 23:41:07 GMT

Hi I'm trying to synch my 6d with the EOS utility running on windows 8.1 64bit.

I'm getting:

WFT FirewallSettings has stopped working

I've tried to run it in Admin mode and win 7 mode.. no sucess

Re: WFT FirewallSettings has stopped working

ShadowHowler — Mon, 09 Mar 2015 13:05:43 GMT

Did you get this working yet?

Im having the same problem, i bought a 70D a few days ago.

Re: WFT FirewallSettings has stopped working

sba923 — Thu, 14 May 2015 08:20:16 GMT

same here (70D, EU3)

Re: WFT FirewallSettings has stopped working

A-C — Sat, 25 Jun 2016 21:48:58 GMT

Same problem here more or less. The program wants to change my firewall but cannot do it. I tried to turn my firewall off, but it doesn't work either. ( Win 10). Why cannot Canon make a program that works?!!

Re: WFT FirewallSettings has stopped working

Waddizzle — Mon, 27 Jun 2016 18:25:47 GMT

@A-C wrote:
Same problem here more or less. The program wants to change my firewall but cannot do it. I tried to turn my firewall off, but it doesn't work either. ( Win 10). Why cannot Canon make a program that works?!!

Just what exactly does "it doesn't work either" mean? If you want concise answers, then you need to describe your problem better. For example, what is it that you're seeing that makes say, "it doesn't work either". We can't see your screen.

http://www.learn.usa.canon.com/resources/articles/2012/wft_setup_guides.shtml

Check your virus software settings. Virus software has firewalls, too.

Re: WFT FirewallSettings has stopped working

Th_Hoornaert — Sun, 21 Jan 2018 21:30:07 GMT

I've the same problem ("WFT FirewallSettings has stopped working") since I bought my 70D, with Windows 7 as well as after upgrading to Windows 10 on a SONY VAIO, and with Windows 10 on a HP Envy.

At first I thought it was due to SONY's own adaptations to Windows, but obviously it is not. It doesn't work with Defender ON of OFF, with the Antivirus' firewall (Bitdefender Total Security or McAfee LifeSave) ON or OFF.

Whenever I try to pair my 70D with EOS UTILITY, WFT FirewallSettings is started and I get this dialog box:

EOS Pairing Software ... Windows Firewall settings must be changed ...

After I click Yes I get the User Account Control dialog box. When I click Yes I get the following :

"WFT FirewallSettings has stopped working

Sometimes, like now with the McAfee firewall off, it keeps reporting forever.
But generally it ends with the following:

In any case you get the following dialog box thereafter:
Could not change the Windows Firewall settings

If - instead of pairing - I start the program "WFT FirewallSettings.exe" with of without admin rights I get the same dialog boxes but the first one.

I've tried it with different versions of EOS Utility, like the version 2.13 at the time of the release of EOS 70D, as well as the latest version: EOS Utility version 2.14.20a. Windows has always been up-to-date.
Sony VAIO with Intel Core i7 64 bit with Windows 10 Professional, upgraded from Windows 7 Ultimate
HP Envy with Intel Core i7 64 bit with Windows 10 Professional, Windows version 1709 build 16299.192.
Both have Adobe CS5.5 and Adobe Lightroom 6 installed.

If at least someone could instruct what settings to change in the registry, or give help in any other way.

Re: WFT FirewallSettings has stopped working

Stephen — Wed, 07 Mar 2018 13:24:45 GMT

Hello, Th_Hoornaert,

Thank you for reaching out to Canon USA! We recommend getting in touch with our friendly support team for this in-depth issue. Support can be reached at 1-800-OK-CANON (800-652-2666) weekdays from 8am to Midnight or Saturdays from 10am to 8pm (ET).

If you're outside the US, you'll want to reach out to Canon in your country. You'll find contact information at http://global.canon/en/support/

Re: WFT FirewallSettings has stopped working

Waddizzle — Fri, 07 Sep 2018 17:05:46 GMT

@badgerboy wrote:
Hi...is there a fix for this yet...i notice these comments come from 2014 ...i bought the 80D on monday finally have a day off and been here 4 hours trying to connect.Downloaded EOS utility 3 times and re-connected to my pc wi-fi 4 times but still getting the same WFT firewall error ...help !!!! the Wi-fi was one of the reasons i spent 1000 euros on this camera .
any help greatly received !! Thanks

Take a look at the link that I posted. It explains the basics of Canon's wireless features. More importantly, check out the links at the bottom of the page, and along the sides of the page.

Re: WFT FirewallSettings has stopped working

Th_Hoornaert — Fri, 07 Sep 2018 21:43:39 GMT

@ Waddizzle

I do not see any link with your last post.

After these years I still have the same problem. I explained the issue with all the information and screen dumps.

I use English software, and that is why I contact community.usa.canon.com.

Any help would be greatly appreciated.

Re: WFT FirewallSettings has stopped working

RobertTheFat — Tue, 11 Sep 2018 13:16:32 GMT

@badgerboy wrote:
Hi ...thanks....i've checked over all the links at the bottom and they all seem to relate to windows 7 and below .....and an older version of EOS utility which have options like preferences ..the new EOS utility literally has one point to click and that is "connect camera " if there was anyway of going into actual settings in the EOS utility as with the articles you posted i might have a hope...but i[ve tried turning off firewall completely but still nothing ....i've downloaded older EOS utility packs and (not being particularlt tech savy) am worried that i'm now turning things on and off that i have no idea whether i'm doing more harm than good.I'm a photographer not a computer geek.Surely so many people shouldn't have this problem as far back as 2014 and there still not be a fix !! From the videos on Youtube i assumed it would be turn on connect go out shooting !! Even the connection with a cable seems hit and miss.

On the face of it, this sounds like a Windows permissions issue. One would need to have the appropriate permissions to turn Windows firewall settings on and off. Maybe the software itself needs to run with an elevated permission level.

Re: WFT FirewallSettings has stopped working

thetruthissad — Fri, 05 Oct 2018 16:10:50 GMT

Moderators, or whoever cares,

why is this so difficult? This problem is a pain in the a## for so many years. The windows firewall blocks the eos utility from connecting to the cam. The one and only WFT FirewallSettings.exe does not work and nobody at Canon cares.

You (Canon) are either ignorants or complete morons.

The solution to this problem is in your hands. It is very easy to solve. And nobody has addressed it although a lot of people have complained over the years in many different forums, just google it.

It is so unspeakable pathetic. I just bought a 5d mark iv and I am not able to connect to the utility because canon is just to lazy or ignorant to tell how we have to configure the firewall. Because that's the only point. I can switch off the firewall and everything works fine. So instead of providing a firewallsettingstool that does nothing just write the rules down for us would you?

We can do it better and faster ourselfs.

I have never seen a more complicated pairing process between wifi devices than the one Canon has implemented here with an incredible bad setup.Both in camara and apps and eos utility there is nothing but bad programming. That alone would fill a novel for itself.

But letting such a basic problem smolder for so many says everything about Canon.

If anyone who is affiliated to Canon reads this I can only ask him to stand up and do a phone call or write an email to those who are responsible for this desaster and tell them to come forward. Three lines of text and hundrets of frustrated customers are able to work with their camera and computer as it should be.

Re: WFT FirewallSettings has stopped working

thetruthissad — Sat, 06 Oct 2018 11:08:04 GMT

I am on Windows 10.

Re: WFT FirewallSettings has stopped working

thetruthissad — Sat, 06 Oct 2018 11:10:27 GMT

O have set all exe files of the utility to be free to do what they want in my firewall settings. Still not working. Only if I shut down the firewall. Insane

Re: WFT FirewallSettings has stopped working

thetruthissad — Sat, 06 Oct 2018 11:18:54 GMT

As I said, the pairing process is as bad as it gets.
As good as Canon is in making cameras they have no clue whatsoever about the whole connection stuff and making it smooth, logical or reliable.

Re: WFT FirewallSettings has stopped working

lynx — Fri, 23 Aug 2019 14:15:28 GMT

Hey,

Follow these steps please :

> In the search bar of the Windows Taskbar type : Firewall

> Click on "Allow an app through Windows Firewall"

> Click on "Change settings" button

> Click on "Allow another app..." button

> Click on "Browse..." button

> Browse to this path : C:\Program Files (x86)\Canon\EOS Utility\ and choose "EOSUPNPSV.exe" file

> Check both "Private" and "Public" for the "Canon EOS UPNP Detector"

> Click on "Ok"

Best

Lynx

Re: WFT FirewallSettings has stopped working

Mokie — Sun, 21 Jun 2020 15:57:06 GMT

I just registered this account to give you command. Finally someone can tell how to change the firewall setting by hand.

thank you!