topic after installing eos digital solutions disk ver 24.1,get error message (see Below) in Camera Software

after installing eos digital solutions disk ver 24.1,get error message (see Below)

maxebaldwin — Tue, 09 Sep 2014 21:07:18 GMT

I am installing in win7 /64 and can't run any of the programs on the eos digital solutions disk ver 24.1. I have tried different resolutions on my monitor including 1024x768 but end up with the same message.,I get an error message as follows: " this software doesn support screen res. lower than 1024x768" but my res is set higher!!

could someone please help?

Re: after installing eos digital solutions disk ver 24.1,get error message (see Below)

jrhoffman75 — Tue, 09 Sep 2014 23:56:27 GMT

Try the latest disk and see if that helps:

http://www.usa.canon.com/cusa/support/consumer/eos_slr_camera_systems/eos_digital_slr_cameras/eos_1d_mark_iv#DriversAndSoftware

Re: after installing eos digital solutions disk ver 24.1,get error message (see Below)

ebiggs1 — Wed, 10 Sep 2014 14:21:27 GMT

"... could someone please help?"

Possibly!

You do need the latest version. But if you have a failed install, you must COMPLETELY remove the old install. If you can not do this yourself there are programs that will. The problem is sometimes Windoze does not completely remove old drivers and the new install sees that driver and doesn't overwrite it.

At the very least you can try the WIndows Uninstall first before you reinstall the newer version.

Re: after installing eos digital solutions disk ver 24.1,get error message (see Below)

RobertTheFat — Fri, 12 Sep 2014 13:48:59 GMT

@maxebaldwin wrote:
I am installing in win7 /64 and can't run any of the programs on the eos digital solutions disk ver 24.1. I have tried different resolutions on my monitor including 1024x768 but end up with the same message.,I get an error message as follows: " this software doesn support screen res. lower than 1024x768" but my res is set higher!!

could someone please help?

Solution disk 24.1 is pretty old; you should install the latest updaters from the Canon site before trying again.

That said, the problem may not be in the Canon software at all, but in the driver for your monitor. If the driver is sufficiently primitive, the Canon software may not be able to tell what resolution your monitor is capable of. Try to find and install the manufacturer's latest driver.

Re: after installing eos digital solutions disk ver 24.1,get error message (see Below)

jrhoffman75 — Fri, 12 Sep 2014 14:05:15 GMT

If the latest disc software doesn't resolve problem there are some Google searches relating to hiding resolutions not supported.

Re: after installing eos digital solutions disk ver 24.1,get error message (see Below)

maxebaldwin — Fri, 12 Sep 2014 20:42:10 GMT

Updating the software did the trick....thanks to everyone for the

help!!!

Regards,Max