topic DPP Lens Profiles - Could not connect to server to download in Camera Software

DPP Lens Profiles - Could not connect to server to download

Artystarty — Fri, 08 Aug 2014 14:57:22 GMT

Hello, Everybody.

Don't know, perhaps, this question was discussed, but I would like to solve my issue anyway and ask to help me ))

I get problem with DPP on my PC under Windows 7 - software show the message "Could not connect to server" when I try to add a lens data for DPP via internet. At the same time on my laptop under Windows 7 lens profiles downloaded correctly. I've tried to turn off any firewalls and antivirus, but get the same result.

And I've sent this question to Canon support, but they couldn't help me somehow.

Any ideas about solutions of this issue? Thanks ))

Re: DPP Lens Profiles - Could not connect to server to download

hsbn — Fri, 08 Aug 2014 15:33:32 GMT

Check your firewall settings, sometimes the firewall shows that it is off but it still run silently on the background. Also make sure to update to the latest version of DPP.

Re: DPP Lens Profiles - Could not connect to server to download

Artystarty — Sun, 10 Aug 2014 21:06:39 GMT

Thank you for reply, it was helpful ))