topic Re: DPP4 CRASHES in Camera Software

DPP4 Crashes When I Open It

scottkincaid — Thu, 27 Jul 2023 12:23:40 GMT

Hi,

I have just downloaded DPP 4 and it crashes constantly every time i open it. i am using windows 10. Any ideas?

Re: DPP4 CRASHES

Waddizzle — Sat, 03 Mar 2018 23:10:06 GMT

@scottkincaidwrote:
Hi,
I have just downloaded DPP 4 and it crashes constantly every time i open it. i am using windows 10. Any ideas?

Okay, but what brand of PC? Does it have the proper specifications to run DPP.

If you have Windows Media Player, then you will want to disable all features related to automatically hunting and searching for new media files, and automatically adding them to the catalog. This can be a time consuming process the first time you run WMP. Canon’s DPP uses some of the drivers that get installed with WMP, and have long suspected DPP is doing the same thing, doing whatever the default behavior is on your PC.

Re: DPP4 CRASHES

scottkincaid — Sun, 04 Mar 2018 19:14:37 GMT

Hi, thanks for replying. The laptop is a Lenovo Thinkpad T410 so should have the spec required. I have being using DPP 3 for 2 years and no issues. If it has being running DPP3, do you still think it could be an issue with WMP?

Re: DPP4 CRASHES

Waddizzle — Tue, 06 Mar 2018 11:55:27 GMT

@scottkincaidwrote:
Hi, thanks for replying. The laptop is a Lenovo Thinkpad T410 so should have the spec required. I have being using DPP 3 for 2 years and no issues. If it has being running DPP3, do you still think it could be an issue with WMP?

Actually, it does not. I think your Lenovo is the problem. It seems to lack the horsepower to run today’s 64-bit software.

https://support.lenovo.com/us/en/solutions/migr-75387

My research shows that it is from the generation of laptops that could run 32bit Windows XP, and the most recent OS that it supports is Windows 7.

Re: DPP4 CRASHES

scottkincaid — Tue, 06 Mar 2018 13:53:19 GMT

Hi, Thanks for reply but my Lenovo T410 is a 64bit version which has been upgraded to Windows 10 professional and have had no issues, until now that is. No worries will just stick with DPP3 for now.

Re: DPP4 CRASHES

BurnUnit — Tue, 06 Mar 2018 21:34:24 GMT

Are you using DPP4 to process CRW. or CR2. files?

Re: DPP4 CRASHES

Waddizzle — Wed, 07 Mar 2018 00:21:24 GMT

@scottkincaidwrote:
Hi, Thanks for reply but my Lenovo T410 is a 64bit version which has been upgraded to Windows 10 professional and have had no issues, until now that is. No worries will just stick with DPP3 for now.

Okay. I stand corrected.

Re: DPP4 CRASHES

wq9nsc — Thu, 08 Mar 2018 15:08:40 GMT

Yesterday I upgraded from DPP 4.7.2 to 4.8.2 and had repetive crashes for the first time ever with DPP. My best guess for what triggered the behavior was I had navigated to a subdirectory that contained a mix of files and DPP didn't seem to like that environment. After three crashes I got it to stay alive long enough to move from that directory and no more problems since.

I am running it on a HP Z820 workstation (Win 10 pro, dual Xeon CPU, 128 GB memory, Nvidia graphics card). I also noticed that the latest version seems to take a little bit longer when working with a RAW file when digital lens optimizer has been selected along with significant noise reduction. It has gone from 4 to 5 seconds with 4.7.2 to maybe 10-12 seconds with 4.8.2. Hopefully a more powerful graphics card will help once they become available from the hopeful decline of the crypto currency mining bubble that is gobbling up all of the cards.

I also note that running 4.8.2 during this processing delay CPU utilization never exceeds 15% while it would spike briefly to the 60% range with 4.7.2 although the sustained usage during the few seconds of processing wasn't very high with 4.7.2 either.

Rodger

Re: DPP4 CRASHES

scottkincaid — Fri, 09 Mar 2018 22:47:23 GMT

CR2 Files.

Re: DPP4 CRASHES

alexpilion — Sat, 06 Apr 2019 08:03:30 GMT

I have been using DPP4 ver. 4.7.21 without particular issues for 3 years to view pictures JPG and RAW taken with a Powershot G3x on a windows 7 64bit computer. During this period I also did a major upgrade by replacing the hard drive with a SSD so I took the opportunity to clean rebuild the OS from scratch and I reinstalled the same version of DPP.

last week I changed my camera so i downloaded all the software from canon website, including DPP version 4.9.20 that I updated from the existing verison and I did not notice any issue.

Indeed I only shot jpeg, as soon as I started to use RAW the DPP started each time I open the preview window.

I tried to update the version with 4.10.0 , no luck, the program kept crashing.

Finally I decided to uninstall completely DPP, reboot the computer , installed the version 4.7.21 and reboot again... to be sure.

I tried several CR2, new and old, no more crashing.

My guess is between:

1) Releases newer than 4.7.21 have a bug

2) The setup/update process is not working well and it is necessary to uninstall previous version of DPP.

I hope this helps

Re: DPP4 CRASHES

DaleMeyer — Sat, 28 Dec 2019 19:18:52 GMT

I have the same problem.

I'm using an HP ProBook 4540s running windows 8.1, 8 GB RAM, 500 GB SSD. DPP4.11.0 crashes immediately on startup.

I uninstalled 4.11.0 and installed DPP 4.10.50, earlier version, and it runs just fine so far.

My camera is an EOS Rebel T6 EF-S.

Re: DPP4 CRASHES

Waddizzle — Sat, 28 Dec 2019 20:33:25 GMT

@DaleMeyer wrote:
I have the same problem.

I'm using an HP ProBook 4540s running windows 8.1, 8 GB RAM, 500 GB SSD. DPP4.11.0 crashes immediately on startup.

I uninstalled 4.11.0 and installed DPP 4.10.50, earlier version, and it runs just fine so far.

My camera is an EOS Rebel T6 EF-S.

That is an older laptop that was capable of running Windows 7, which means it likely has some hardware incompatibilities I suggest that you either upgrade it, or continue running the older version.

If you are considering upgrading, then do not lowball it and go for the budget laptops. They tend to be overwhelmed by th DPP application because they typically lack graphics cards.

I currently use a Dell gaming laptop, which I bought on sale for just under $1000 USD. It has a 500 GB SSD as its' main boot drive, and a 1 TB hard drive for data storage. I have an NVidia GeForce GTX1060 with 4 GB of RAM.

Those are two things you would want in a laptop, an SSD and an NVidia graphics card. Perhaps the most important thing to have is genuine Intel Inside. There are lots of posts from people who are having issues running AMD CPUs. And, there are just as many people having issues running home brewed machines. I suspect their problems are their BIOS.

Re: DPP4 CRASHES

DaleMeyer — Sat, 28 Dec 2019 23:34:09 GMT

You are correct about the age of the computer. It originally had Windows 7. I do not intend to replace the computer because I'm now able to run DPP4, just an earlier version.

The HDD on this computer started to fail earlier this year, and I was able to recover most of my data. I gave it a 500 GB SSD, a dual frequency Wi-Fi radio, added 4 GB of memory and upgraded to Windows 8.1 using a factory disc I had, all for about $120.

The performance now is better than when it was new. Start up takes 35 seconds. I don't do gaming, I just have many years of family photos that I’m organizing and have placed onto Microsoft OneDrive.

I have a newer Dell Inspiron running Windows 10 and the latest version of DPP4 runs well on it.

I was thinking about loading Windows 10 into the HP ProBook, but everything is running so well I may just leave it alone. Like they say, if it ain't broke don't fix it.

Re: DPP4 CRASHES

Waddizzle — Sun, 29 Dec 2019 01:27:01 GMT

Be thankful that DPP runs at all. This image is from the DPP download page. This is just a small part of the hardware/software requirements. This is for Windows 10, but other Windows OS downloads have similar specs.

Notice that "upgraded" operating systems are not supported.

Your laptop isn't really running Windows 8. The user interface has been changed to look like Windows 8, but it is still running Windows 7 under the hood. Apps are also fooled into thinking that the laptop is running Windows 8 when they interrogate the OS to find out what OS the host is running.

Re: DPP4 CRASHES

DaleMeyer — Sun, 29 Dec 2019 02:16:17 GMT

@Waddizzle wrote:
Be thankful that DPP runs at all. This image is from the DPP download page. This is just a small part of the hardware/software requirements. This is for Windows 10, but other Windows OS downloads have similar specs.

Notice that "upgraded" operating systems are not supported.

Your laptop isn't really running Windows 8. The user interface has been changed to look like Windows 8, but it is still running Windows 7 under the hood. Apps are also fooled into thinking that the laptop is running Windows 8 when they interrogate the OS to find out what OS the host is running.

I am thankful that DPP4 is running OK.

The Intel Core i5-3210M CPU can run 2.5 GHz, and I have watched it hit 2.91 GHz while DPP is working hard. With 8 GB RAM and 410 GB of free SSD space it ssems there might be some kind of hardware incompatibility issue with the latest DPP4, but I don't care since all is running well. The only issue I have left is an intermittant loss of function to the Synaptics Touch Pad, but I Installed an earlier driver and that might have fixed that problem.

I am aware that Windows 7 and 8 are no longer supported, and that is why I may experiment with Windows 10, but again it ain't broke. It's like a good old car that's not much to look at; it gets me where I want to go, and nobody is going to steal it.

Thank you for your help!

Re: DPP4 CRASHES

Waddizzle — Sun, 29 Dec 2019 17:36:19 GMT

"I am aware that Windows 7 and 8 are no longer supported, and that is why I may experiment with Windows 10, but again it ain't broke. It's like a good old car that's not much to look at; it gets me where I want to go, and nobody is going to steal it."

I think you missed point here. Both Windows 7 and 8 are supported. What is not supported are their upgrades to Windows 10.

Re: DPP4 CRASHES

Peter — Tue, 31 Dec 2019 21:26:32 GMT

@DaleMeyer wrote:
I have the same problem.

I'm using an HP ProBook 4540s running windows 8.1, 8 GB RAM, 500 GB SSD. DPP4.11.0 crashes immediately on startup.

Immediately after a startup crash, delete the Canon_Inc_IC folder in C:\ProgramData\

The folder is hidden so you need to change the settings.

From someone who had DPP4.11.0 startup crashes after a Windows update.

Re: DPP4 CRASHES

DaleMeyer — Wed, 01 Jan 2020 14:13:04 GMT

@Peter wrote:
@DaleMeyer wrote:
I have the same problem.

I'm using an HP ProBook 4540s running windows 8.1, 8 GB RAM, 500 GB SSD. DPP4.11.0 crashes immediately on startup.

Immediately after a startup crash, delete the Canon_Inc_IC folder in C:\ProgramData\
The folder is hidden so you need to change the settings.
From someone who had DPP4.11.0 startup crashes after a Windows update.

Thanks, I'll give it a try.

Re: DPP4 CRASHES

wakahuna — Sun, 19 Jun 2022 21:15:27 GMT

Thank you wq9nsc! That was exactly my problem opening and crashing. DPP4 would open for a few seconds highlighting a particular sub folder, then shut down. Prior to that it was working normally. I even removed DPP4 via control panel, downloaded and installed a new version, and DPP4 still opened briefly, somehow highlighting the same sub folder, before shutting down. All I had to do was change the name of the sub folder and it has resumed opening normally. PC is a Dell Inspiron 3668 64-bit running Windows 10 (won't upgrade to Windows 11).

Re: DPP4 CRASHES

rlando001 — Wed, 26 Jul 2023 20:55:09 GMT

And thank you wakahuna for the file renaming trick! I was having the exact same problem.