topic Re: Digital Photo Professional 4 Non-responsive Following File Save in Camera Software

Digital Photo Professional 4 Non-responsive Following File Save

jazzone — Mon, 19 Feb 2018 18:56:33 GMT

I've been using DPP4 since its introduction on my Windows 7 desktop without incident. I just upgraded to a new computer with Windows 10, more RAM (16 GB), and faster CPU (i7-8700). I now find that DPP (4.7) hangs for about 30 seconds following a file save.The strange thing is that DPP (and only DPP) becomes temporarily non-responsive following ANY file save, even a small Notepad text file. Watching Windows Task Manager, I see that the CPU utilization jumps to about 12% following a file save for about 30 seconds, but only when DPP is open. Any idea what's causing this and how to fix it?

Re: Digital Photo Professional 4 Non-responsive Following File Save

Tiffany — Mon, 19 Feb 2018 20:09:51 GMT

Hi Jazzone,

Welcome to the Canon forum! So that the Community can help you better, we will need to know what model product you are using. Any other details you'd like to give will only help the Community better understand your issue.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Re: Digital Photo Professional 4 Non-responsive Following File Save

jazzone — Mon, 19 Feb 2018 20:30:52 GMT

Not sure what you mean by "model product". I've defined the software (DPP 4.7) and my computer hardware (Dell XPS 8930 desktop) and software. Not that I believe it matters, but I use a number of Canon cameras including a 7D Mark II and PowerShot S100. Let me know what else you need to know.

Re: Digital Photo Professional 4 Non-responsive Following File Save

jrhoffman75 — Mon, 19 Feb 2018 22:03:47 GMT

Just a guess, but maybe DPP is scanning the file tree each time to keep it up to date?

Re: Digital Photo Professional 4 Non-responsive Following File Save

jazzone — Mon, 19 Feb 2018 22:26:35 GMT

It seems strange that it would do that even when saving an unrelated file, such as the Notepad file I mentioned in my original post. Launching DPP is faster than the file save delay (15 vs. 30 seconds) and that's when you'd expect it to scan the file tree. Furthermore, I didn't see this excessive delay in my older Windows 7 desktop.

Re: Digital Photo Professional 4 Non-responsive Following File Save

Icechamber — Tue, 20 Feb 2018 04:12:39 GMT

I have exactly the same issue with DDP on my Windows 10 computer. Not only saving file but also deleting any file on my computer will cause DDP stop responding.

Re: Digital Photo Professional 4 Non-responsive Following File Save

jazzone — Tue, 20 Feb 2018 05:57:29 GMT

Icechamber, YES, I just tried a file deletion with DPP open and DPP hung the same way as with file saves. This has to be a bug in DPP. I wish there was someone at Canon with DPP knowledge we could speak to about this.

Re: Digital Photo Professional 4 Non-responsive Following File Save

shadowsports — Tue, 20 Feb 2018 14:20:38 GMT

Guys,

If you want to roll back to 4.7.20 let me know. Send me a PM and I'll send you a link for for DL if you don't have it.

Re: Digital Photo Professional 4 Non-responsive Following File Save

shadowsports — Thu, 22 Feb 2018 14:27:19 GMT

Icechamber... got your message. Sent you PM.. link for download DPP_4.7.2.0

Re: Digital Photo Professional 4 Non-responsive Following File Save

jazzone — Thu, 22 Feb 2018 19:13:35 GMT

Icechamber, please let me know if reverting to the earlier version resolved the issue.

Re: Digital Photo Professional 4 Non-responsive Following File Save

shadowsports — Fri, 23 Feb 2018 04:25:55 GMT

Jazzone,

Check your PM.

Re: Digital Photo Professional 4 Non-responsive Following File Save

jazzone — Fri, 23 Feb 2018 16:51:37 GMT

Thanks for the download. Unfortunately reverting back to 4.7.20 from 4.7.21 did not resolve the issue.

Re: Digital Photo Professional 4 Non-responsive Following File Save

shadowsports — Fri, 23 Feb 2018 18:30:36 GMT

Sure. Sorry it didn't help. Wondering what else it might be. Yours and icechamber are the only two persons I'd heard of with this issue.

Re: Digital Photo Professional 4 Non-responsive Following File Save

jazzone — Fri, 23 Feb 2018 19:24:13 GMT

Very strange problem. Even Canon tech support had not heard of this problem before. They thought it might be a software conflict with a startup program or service and suggested a start up with minimum programs and services and gradually add them back to startups until the problem appears. The problem was still there even with minimum startup loads.

Re: Digital Photo Professional 4 Non-responsive Following File Save

jazzone — Sat, 24 Feb 2018 00:40:23 GMT

For the fun of it I installed DPP 3.14. It performed perfectly with no delay following a file save. There must be a bug in DPP 4. Hopefully Canon will fix it in future releases.

Re: Digital Photo Professional 4 Non-responsive Following File Save

jazzone — Sun, 25 Feb 2018 20:09:25 GMT

Canon has been unable to resolve the issue for me so I've decided to abandon DPP 4 in favor of the older DPP 3. I know its user interface is not as nice and it might have a few less features, but at least it's super responsive compared to DPP 4. And that's more important to me, especailly when processing large numbers of photos. Canon has promised to inform their DPP development team of this problem and hopefully it will be fixed in future software releases. In the meantime, it's back to DPP 3 until DPP 4 is fixed, or I buy a new camera with a RAW format that isn't supported by DPP 3.

Re: Digital Photo Professional 4 Non-responsive Following File Save

Icechamber — Mon, 26 Feb 2018 14:35:39 GMT

Same problem with ver 4.7.20. But ver 3 is OK

Re: Digital Photo Professional 4 Non-responsive Following File Save

shadowsports — Fri, 02 Mar 2018 01:46:43 GMT

Guys,

4.8.20 has been released.

Re: Digital Photo Professional 4 Non-responsive Following File Save

jazzone — Fri, 02 Mar 2018 02:05:32 GMT

Yes, I installed it yesterday. Same problem. I’m still using 3.15.

Re: Digital Photo Professional 4 Non-responsive Following File Save

ciappie — Sun, 17 Jun 2018 13:52:20 GMT

I have the same problem. DPP V.4.8 was working well and then after some windows 10 updates it started being non-responsive. Anyone has got a solution on this?

Thanks in advance.