topic Re: Mobile Device Connect Button Setup Menu Option Disabled in Camera Software

Mobile Device Connect Button Setup Menu Option Disabled

muggsy — Tue, 30 Jan 2018 16:28:59 GMT

Having trouble connecting new G5x to my Wi-Fi. Setup originally showed me device add screem, I pressed computer, selected to use WPS, pressed WPS on router, saw no computer (tho I did see my printer).

Never got to connect. However, now I am unable to try again, as the seup menu option 'Mobile Device Connect Button' is not available - greyed out.

Have tried pressing 'Rest All', to no avail.

How do I get the option back?

Re: Mobile Device Connect Button Setup Menu Option Disabled

muggsy — Tue, 30 Jan 2018 16:16:08 GMT

realized did not state camera model giving the menu problem - am using a G5X.

Re: Mobile Device Connect Button Setup Menu Option Disabled

Tiffany — Tue, 30 Jan 2018 16:18:59 GMT

Hi Muggsy,

Welcome to the Canon forum! So that the Community can help you better, we will need to know what model equipment you are using. Any other details you'd like to give will only help the Community better understand your issue.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.