topic Re: Canon Connect App - 6D crashes when using the star rating feature - in Camera Software

Canon Connect App - 6D crashes when using the star rating feature -

eric45 — Mon, 27 Nov 2017 05:07:40 GMT

Canon Connect App

Crashes when star rating changes

Huge time saver when you can have the customer pick out their photos right there on site.

Please help.

If canon started charging for the app would support and development improve?

Thanks for all the hard work - please help

Eric

Ipad Mini 4 - iOS 10.3.2

Canon 6D firmware 1.1.7

Re: Canon Connect App - 6D crashes when using the star rating feature -

Tim — Wed, 29 Nov 2017 23:07:39 GMT

Hello eric45,

I'm sorry to hear that the app crashes when you use the star rating. We appreciate you bringing this to our attention and will direct this to the appropriate department. In the interim, we recommend un-installing the app from your phone and then doing a hard reset on your device. Then you will want to re-install the application directly on your device.