topic Re: EOS utility does NOTHING in Camera Software

EOS utility does NOTHING

lbb — Fri, 17 Nov 2017 16:17:34 GMT

I have a Canon t3i that I'm trying to get photos off. Used to be easy with EOS utility. Used to be able to just simply download photos, all nicely arranged in dated folders. Now? Run all over the internet looking for the necessary software (because, gosh, can't find it on the CANON website), install it all, start up EOS utility, and it does...NOTHING. So at what point did Canon decide to just blow off T3i owners and not support this useful utility any more, and what did they replace it with that has equal functionality? Expecting the answer "nothing".

Re: EOS utility does NOTHING

Waddizzle — Fri, 17 Nov 2017 23:16:16 GMT

https://www.usa.canon.com/internet/portal/us/home/support/details/cameras/support-dslr/eos-rebel-t3i-body?tab=drivers

Re: EOS utility does NOTHING

lbb — Mon, 20 Nov 2017 21:49:16 GMT

Amazingly, I managed to find that page, all by myself. Those downloads are completely useless and do nothing.

Re: EOS utility does NOTHING

kvbarkley — Tue, 21 Nov 2017 19:21:22 GMT

Have you tried a new cable?

Re: EOS utility does NOTHING

TCampbell — Wed, 22 Nov 2017 17:52:56 GMT

What computer OS are you using?

Also, if the version you launched includes an application named simply "EOS Utility" (no other letters or numbers) then that's really the EOS Utility launcher. It's supposed to detect the camera and then either launch "EOS Utility 2" or "EOS Utility 3". I've noticed that my "launcher" does do anything when I connect a camera (it's as though it can't see the camera). But if manually launch "EOS Utility 2" or "EOS Utility 3" (bypassing the "launcher") then they work fine.

BTW, I generally never use the USB cable to transfer images. It's usually faster to just insert the SD card into a card reader (and a lot of computers have a built-in SD card reader.)

Re: EOS utility does NOTHING

hitman62 — Fri, 24 Nov 2017 16:12:49 GMT

I'm having the same problem with EOS Utility 3.7.0 that I use with my 5D Mk3 and my T6. It was working fine until 11/10/17 when I did a mandatory windows update. Since then I can't get EOS Utility 3.7.0 to load in anyway. I even tried the version supplied with the camera to no avail. IMO it has something to do with that update. My update history shows Windows 10 version 1709.

I've been scouring the web looking for others having this problem and havn't found a solution, now I'm having to LiveView shoot to shoot tethered then use Lightroom to see the image after it's shot. No fun, please offer a solution asap.

Re: EOS utility does NOTHING

TCampbell — Fri, 24 Nov 2017 17:43:12 GMT

Unfortunately I am not an expert on Windows 10 -- I primarily use macs.

However... a few things you might check on.

1) The cameras don't really use "drivers" anymore. Is there a way you can go into Windows list of detected hardware devices connected via USB and see if the Windows operating system can even detect the device?

2) Is there any photo software running on Windows? Typically once any piece of software recognizes and grabs a connected hardware device, no other software will be able to access that device.

In other words, I'm wondering if something else in Windows "sees" the camera and grabs it... making the camera unavailable to the EOS Utility.

Hopefully someone more familiar with Windows 10 may be offer you some specific steps to check.

Re: EOS utility does NOTHING

Waddizzle — Fri, 24 Nov 2017 17:46:54 GMT

@hitman62 wrote:
I'm having the same problem with EOS Utility 3.7.0 that I use with my 5D Mk3 and my T6. It was working fine until 11/10/17 when I did a mandatory windows update. Since then I can't get EOS Utility 3.7.0 to load in anyway. I even tried the version supplied with the camera to no avail. IMO it has something to do with that update. My update history shows Windows 10 version 1709.

I've been scouring the web looking for others having this problem and havn't found a solution, now I'm having to LiveView shoot to shoot tethered then use Lightroom to see the image after it's shot. No fun, please offer a solution asap.

I, too, had a massive Windows Update that seemed to adversely affect at least one application, but not EOSU. My laptop needed to spend a couple of minutes downloading new drivers from somewhere and installing them. I am using a Dell.

Check your startup options for when a camera is detected connected to the USB, too. You may need to start the EOS Utility manually one time, in order to wake it up. I have found this was needed on a couple of laptops since 2014.

Re: EOS utility does NOTHING

lbb — Mon, 27 Nov 2017 19:48:22 GMT

Windows detects it fine, and I have no problem copying images. I just miss the convenience of the EOS utility, which would download them into folders based on date.

Re: EOS utility does NOTHING

Waddizzle — Mon, 27 Nov 2017 23:44:42 GMT

@lbb wrote:
Windows detects it fine, and I have no problem copying images. I just miss the convenience of the EOS utility, which would download them into folders based on date.

Have you tried starting the EOS Utility manually?

Re: EOS utility does NOTHING

shadowsports — Tue, 28 Nov 2017 15:32:25 GMT

Sorry to hear of your issues guys. I'm running latest non insider build of W10, Fall Creators 1709 (16299.64). Zero issues here. In fact I just used the EOS utility to upgrade the FW on my body. My EOS is latest available 3.7.0, DPP on this box is 4.6.x. 4.7.x everywhere else.

Testing with a different cables as others mentioned is a good first step.

If that fails:

If the EOS utility is running in your System Tray, right-click and quit.

Now open Control Panel > Programs and Features > then select the EOS Utility 3 in your programs list

Press the uninstall/change button at the top of the list. Perform a repair install

I've not needed to do this myself, and not every sofware includes a repair option.. only Uninstall/Remove

If thats the case, remove the software and restart your PC.

Download a fresh copy of EOS Utility from Canon's website (its easy to find)

https://www.usa.canon.com/internet/portal/us/home/support?tab=drivers

Enter your camera Model, press Go. Then select Drivers and Downloads button on your camera's body page. EOS 3.7.0 is there. Install, restart and test again.

Its possible that a 3rd party AV software might interfere with camera connectivity. If you are using Windows Defender, that won't cause a problem.

Visit this link for a list of supported models...

https://www.usa.canon.com/internet/portal/us/home/support/self-help-center/eos-utility

Re: EOS utility does NOTHING

hitman62 — Wed, 29 Nov 2017 06:40:39 GMT

Ok finally had some time to figure it out with all the responders and it's working now. I did ll the usual uninstall restart then reinstall a few times, tried disableing then enableing the app in start up. After reading one of the post to go directly to C:\Program Files (x86)\Canon\EOS Utility\EU3\EOS Utility.exe I was getting the the error "EOS Connection app already running" I right clicked and choose "Troubleshoot Compatibility" and followed the prompts, I can now report ALL IS GOOD! Thanks for your help everybody.

Re: EOS utility does NOTHING

preacherman666 — Sat, 02 Dec 2017 04:08:14 GMT

I just did the right click and said worked on win 8 When I reconnected and clicked on EOS Utility2 it said that the clock on my pc and clock on camera different and did i want to fix said yes and all good now

Thanks for help - just wondering if the clock (daylight savings change) was the issue in the first place?!! Anywho all good now 🙂

Re: EOS utility does NOTHING

MrMikey — Sat, 13 Jan 2018 04:52:18 GMT

Canon EOS no longer auto dectecting?

It's not your cable or your camera. (I personally shoot a canon t4i)

This frustrated me a ton!!!!

*****HERE IS THE ANSWER YOU'VE BEEN LOOKING FOR*****

The problem is the version of Windows 10 you have. If you have version N, everytime Windows updates, you will find your camera (and many other usb devices like smartphones) are no longer detected.

This is a total pain in the arse, but every time Windows 10 does an update you need to download the media feature pack.

Here is the link:

https://www.microsoft.com/en-us/software-download/mediafeaturepack

I registered specifically for those who are having the same issue and spent hours sifting through the internet for a solution

Re: EOS utility does NOTHING

PapaMcEuin — Sat, 26 Jan 2019 00:51:56 GMT

Here is something to check. I had used another piece of software that changed drivers. I changed it back as instructed but it loaded the wrong driver back. For Windows 10 the driver is MTP USB Device. So if you go into Device Manager and find the camera listed as a Canon USB Camera, then that is your problem. Right click on it, select update driver, browse for driver, pick from a list, and then select the MTP USB Device. It should now be recognized as a Portable Device and by the name of the camera model. After that, the EOS Utility should load and allow you to use all the options again.

Re: EOS utility does NOTHING

NotHappy2 — Sat, 03 Apr 2021 00:41:57 GMT

Apparently, in 2021 this is STILL a problem.

What's up, Canon?

Re: EOS utility does NOTHING

dualeoo — Mon, 19 Apr 2021 04:09:28 GMT

Can you give more info? Like:
- your operating system?
- your EOS utility version? (v1 or v2 or v3)
- how do you connect the camera to your computer? (via cable or wifi or something else)

Re: EOS utility does NOTHING

jrhoffman75 — Mon, 19 Apr 2021 13:30:20 GMT

@NotHappy2 wrote:
Apparently, in 2021 this is STILL a problem.
What's up, Canon?

Not clear what the problem is.

I use EOSU with W10 and have no problems at all.