topic EOS Utility 2 crashes on startup in Camera Software

EOS Utility 2 crashes on startup

rudibr — Tue, 19 Sep 2017 11:33:55 GMT

Hi,

On my Windows 10 Pro computer, EOS Utility 2 crashes on startup, regardless of camera connected or not.

It has been working without an incident for the past half year, but now this malfunctioning.

I have tried uninstalling completely and installing "EOS Utility" from my CD and then upgrading to "EOS Utility 2", but the same happens, EOS Utility 2 crashes.

Any suggestions to what I could do?

Edit: I have a Canon 1000D (EOS Kiss F / EOS Rebel XS) so EOS Utility 3 is not an option.

From eventlog:

------------------------------------------------

- System

- Provider

[ Name] EOS Utility

- EventID 0

[ Qualifiers] 0

Level 3

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2017-09-19T07:20:25.672636100Z

EventRecordID 1590

Channel Application

Computer MaiaObs1

Security

- EventData

Configuration system failed to initialize at System.Configuration.ConfigurationManager.PrepareConfigSystem() at System.Configuration.ConfigurationManager.RefreshSection(String sectionName) at System.Configuration.ClientSettingsStore.ReadSettings(String sectionName, Boolean isUserScoped) at System.Configuration.LocalFileSettingsProvider.GetPropertyValues(SettingsContext context, SettingsPropertyCollection properties) at System.Configuration.SettingsBase.GetPropertiesFromProvider(SettingsProvider provider) at System.Configuration.SettingsBase.GetPropertyValueByName(String propertyName) at System.Configuration.SettingsBase.get_Item(String propertyName) at System.Configuration.ApplicationSettingsBase.GetPropertyValue(String propertyName) at System.Configuration.ApplicationSettingsBase.get_Item(String propertyName) at EOSUtility.AppSettings.get_FolderNameSeparator() at EOSUtility.RenamingService.RenamingFolder.updateFolderSeparator() at EOSUtility.RenamingService..ctor() at EOSUtility.RenameCountroller..ctor() at EOSUtility.MainMenu..ctor() at EOSUtility.Program.Main(String[] args)

------------------------------------------------

Re: EOS Utility 2 crashes on startup

RobertTheFat — Tue, 19 Sep 2017 14:16:54 GMT

This is going to sound odd, but I've seen it work.

Uninstall EOSU completely; then install the latest version of EOSU 3. Your camera probably can't use that version; but when EOSU 3 is installed, it also installs EOSU 2. Then when you start EOSU 3, it realizes that your camera needs EOSU 2 and sends you there instead. On a Windows 10 machine, that process seems to work better than trying to call up a bare installation of EOSU 2.

However, downloading EOSU 3 so that you can install it can present a challenge. If you haven't installed any of the new Canon software (EOSU 3, DPP 4) on the computer from which you're trying to do the download, you'll probably be asked for the serial number of a camera that can use that software. But your camera is so old that it probably can't use EOSU 3, so your serial number may not be accepted. In that case, you may have to call Canon Support to find out how to proceed. But once you get past the download, you should be fine. EOSU 3 needs a 64-bit computer, but I'm pretty sure Windows 10 Pro does as well, so I think it's safe to say that your computer is 64-bit.

Re: EOS Utility 2 crashes on startup

rudibr — Tue, 26 Sep 2017 08:45:19 GMT

Hi Bob,

Thanks a lot for your help. Yes - I can not download EOSU3 since I do not have a s/n for teh required camera.

I tried calling support in Denmark, got a kind and helpfull guy that mailed me the following instructions:

--------------------------------------------------

Download and install EOS Utility for Windows 8.1:

https://www.canon.dk/support/consumer_products/products/cameras/digital_slr/eos_1000d.aspx?type=software&softwaredetailid=tcm:81-1203473

Then upgrade with version for Windows 10:

https://www.canon.dk/support/consumer_products/products/cameras/digital_slr/eos_1000d.aspx?type=software&language=&os=Windows%2010%20(64-bit)&softwaredescriptionid=tcm:81-1330031

Version:1.0 StartHTML:000000247 EndHTML:000002114 StartFragment:000001995 EndFragment:000002082 StartSelection:000001995 EndSelection:000002078 SourceURL:http://community.usa.canon.com/t5/forums/replypage/board-id/software/message-id/4939

--------------------------------------------------

However the two links above results in identical installers (command line FC verifies that). I mailed back the support but got no answer and now I can not get in touch with them over the phone either...

This is really frustrating. Should I try to go to my local Canon dealer and hear if they will download EOSU3 for me?

Btw, I only need EOSU in order to be able to see a live view from the camera on my PC. I am an amateur astronomer and use the liveview when focusing my telescope in the observatory. Perhaps there are other ways of getting a liver view from the camera than EOSU?

Re: EOS Utility 2 crashes on startup

Waddizzle — Thu, 28 Sep 2017 00:10:13 GMT

Let me guess. You have an ASUS laptop.

Re: EOS Utility 2 crashes on startup

rudibr — Thu, 28 Sep 2017 03:45:59 GMT

No - it's on a HP EliteBook 8460p I am experiencing the trouble.

Re: EOS Utility 2 crashes on startup

RobertTheFat — Thu, 28 Sep 2017 04:11:28 GMT

@rudibr wrote:
Hi Bob,

Thanks a lot for your help. Yes - I can not download EOSU3 since I do not have a s/n for teh required camera.
I tried calling support in Denmark, got a kind and helpfull guy that mailed me the following instructions:

--------------------------------------------------
Download and install EOS Utility for Windows 8.1:
https://www.canon.dk/support/consumer_products/products/cameras/digital_slr/eos_1000d.aspx?type=software&softwaredetailid=tcm:81-1203473

Then upgrade with version for Windows 10:
https://www.canon.dk/support/consumer_products/products/cameras/digital_slr/eos_1000d.aspx?type=software&language=&os=Windows%2010%20(64-bit)&softwaredescriptionid=tcm:81-1330031
Version:1.0 StartHTML:000000247 EndHTML:000002114 StartFragment:000001995 EndFragment:000002082 StartSelection:000001995 EndSelection:000002078 SourceURL:http://community.usa.canon.com/t5/forums/replypage/board-id/software/message-id/4939
--------------------------------------------------

However the two links above results in identical installers (command line FC verifies that). I mailed back the support but got no answer and now I can not get in touch with them over the phone either...

This is really frustrating. Should I try to go to my local Canon dealer and hear if they will download EOSU3 for me?

Btw, I only need EOSU in order to be able to see a live view from the camera on my PC. I am an amateur astronomer and use the liveview when focusing my telescope in the observatory. Perhaps there are other ways of getting a liver view from the camera than EOSU?

I can't vouch for what they told you in Denmark; but the way I told you is how I installed EOSU on my Windows 10 Pro computer, so I know it works. You could try calling Canon UK or USA and see if they'll help you with the download. This is one case where I'd think that the usual jurisdictional buck-passing between Canon outposts in different countries wouldn't have to apply, because you're not asking for warranty repairs or something similar.

Re: EOS Utility 2 crashes on startup

rudibr — Thu, 28 Sep 2017 04:29:10 GMT

I’ve found and installed DigiCamControl which works like a charm. It has the live-view function which is the only one I need.

Re: EOS Utility 2 crashes on startup

Waddizzle — Thu, 28 Sep 2017 23:18:12 GMT

@rudibr wrote:
No - it's on a HP EliteBook 8460p I am experiencing the trouble.

Well, that's your problem right there. I doubt if a Windows 8.1 Tablet computer from 2011 meets the hardware specifications to run any of the Canon software.

Re: EOS Utility 2 crashes on startup

RobertTheFat — Fri, 29 Sep 2017 04:24:44 GMT

@Waddizzle wrote:
@rudibr wrote:
No - it's on a HP EliteBook 8460p I am experiencing the trouble.
Well, that's your problem right there. I doubt if a Windows 8.1 Tablet computer from 2011 meets the hardware specifications to run any of the Canon software.

According to his original post, he's running Windows 10 Pro.

Re: EOS Utility 2 crashes on startup

Waddizzle — Fri, 29 Sep 2017 04:28:50 GMT

@RobertTheFat wrote:
@Waddizzle wrote:
@rudibr wrote:
No - it's on a HP EliteBook 8460p I am experiencing the trouble.
Well, that's your problem right there. I doubt if a Windows 8.1 Tablet computer from 2011 meets the hardware specifications to run any of the Canon software.
According to his original post, he's running Windows 10 Pro.

According to HP, it uses an AMD processor and was sold for less than 200 bucks. The problem is the hardware.

Re: EOS Utility 2 crashes on startup

rudibr — Fri, 29 Sep 2017 11:24:33 GMT

Yes, I run Windows 10 Pro.

And the comment >>According to HP, it uses an AMD processor and was sold for less than 200 bucks. The problem is the hardware.<< by Waddizzle is rediculos. As software developer with 30 years of experience this would really suprise me if Canon's software developers have been so creative as to make EOSU and EOSU2 crash if the CPU cost less than 200 bucks!

And my HP Elitebook is with an Intel i5 four core CPU.

And Waddizzle, if you bother to read my thread from the beginning, You will find that EOSU2 was indeed running perfectly on my PC the past 6 month.

Re: EOS Utility 2 crashes on startup

Waddizzle — Fri, 29 Sep 2017 11:42:06 GMT

@rudibr wrote:
Yes, I run Windows 10 Pro.

And the comment >>According to HP, it uses an AMD processor and was sold for less than 200 bucks. The problem is the hardware.<< by Waddizzle is rediculos. As software developer with 30 years of experience this would really suprise me if Canon's software developers have been so creative as to make EOSU and EOSU2 crash if the CPU cost less than 200 bucks!

And my HP Elitebook is with an Intel i5 four core CPU.

And Waddizzle, if you bother to read my thread from the beginning, You will find that EOSU2 was indeed running perfectly on my PC the past 6 month.

The model number you posted comes up as a tablet PC from 2011, running an AMD Atom CPU. Google it.

Re: EOS Utility 2 crashes on startup

rudibr — Sat, 30 Sep 2017 05:12:25 GMT

First google hit on "elitebook 8640p" is:

When I get home from work I will have a look inside the PC to see whats realy there 😉

Edit: url above removed 'per forum guidelines', here's a screenshot in stead:

Re: EOS Utility 2 crashes on startup

rudibr — Sat, 30 Sep 2017 05:07:31 GMT

Hi, back a home, here's sys info:

And again, I have installed DigiCamControl which also has a live feature. DigiCamControl works just fine - so I'm happy.

(But still wondering why EOSU doesn't work, but I guess that Canon's key compentences is in constructing cameras and not software).

Re: EOS Utility 2 crashes on startup

Waddizzle — Sat, 30 Sep 2017 09:05:10 GMT

I see. Do you? You have been posting one model number, while discussing a laptop with another model number.

Re: EOS Utility 2 crashes on startup

rudibr — Sat, 30 Sep 2017 10:37:15 GMT

Yes Waddizzle, I do, oh - I am so sorry for the confusion.

My laptop is NOT a " HP EliteBook 8460p" as I wrote 09-28-2017 05:45 AM, but a "HP EliteBook 8460p".

I was at work at the time and didn't remember it correctly. Sorry for the confusion and inconvenience.

However, still strange that EOSU2 crashes.

Re: EOS Utility 2 crashes on startup

RobertTheFat — Sat, 30 Sep 2017 14:07:33 GMT

@rudibr wrote:
Yes Waddizzle, I do, oh - I am so sorry for the confusion.

My laptop is NOT a " HP EliteBook 8460p" as I wrote 09-28-2017 05:45 AM, but a "HP EliteBook 8460p".
I was at work at the time and didn't remember it correctly. Sorry for the confusion and inconvenience.

However, still strange that EOSU2 crashes.

Well, I've read that post several times; and if there's a difference between those two model numbers, I guess my eyes aren't good enough to pick it up.

Re: EOS Utility 2 crashes on startup

Waddizzle — Sat, 30 Sep 2017 14:56:12 GMT

@RobertTheFat wrote:
@rudibr wrote:
Yes Waddizzle, I do, oh - I am so sorry for the confusion.

My laptop is NOT a " HP EliteBook 8460p" as I wrote 09-28-2017 05:45 AM, but a "HP EliteBook 8460p".
I was at work at the time and didn't remember it correctly. Sorry for the confusion and inconvenience.

However, still strange that EOSU2 crashes.
Well, I've read that post several times; and if there's a difference between those two model numbers, I guess my eyes aren't good enough to pick it up.

Yet another typo, Bob. Take a look at the screen shot of the search screen. Digits are transposed.

Re: EOS Utility 2 crashes on startup

rudibr — Sat, 30 Sep 2017 16:08:42 GMT

Darn it. I’ll avoid writing the model number here again. Obviously there’s no limit to how I can mess it up.

Re: EOS Utility 2 crashes on startup

tcom — Sat, 28 Oct 2017 00:23:12 GMT

My was crashing with my USB 3.0 and WiFi conection but not with USB 2.0

installing new Usb 3.0 card fix the problem with the cable

WiFi was crashing bucause i was using VPN. without VPN works with no problem

http://community.usa.canon.com/t5/Software/EOS-Utility-issue-Live-view-freeze/td-p/219136/page/2