topic Re: EOS Utility issue - Live view freeze in Camera Software

EOS Utility issue - Live view freeze

Corkell — Sun, 10 Sep 2017 21:26:48 GMT

Hi.

I have been using the live view EOS function on my 5D mark iii for years now and I have not had an issue until today. I use this in order to stream and record videos, however after around 15 minutes the live view freezes and crashes. After firing it back up I can no longer access the live view however I still have access to the shutter, ISO and files ect .... I am not sure what seems to be the issue.

Things I have tried so far;

Reinstall everything

Use EOS 2 and not 3

Taking out the SD card

Running the 5D in photo mode

Running the 5D in video mode

I am currenly out of ideas now. I understand there is an issie with Windows 10 and EOS right now.. might that have something to do with it? I am currently running windows 10.

Any help would be great!

Thanks

Re: EOS Utility issue - Live view freeze

Corkell — Sun, 10 Sep 2017 21:36:10 GMT

Update;

EOS 2 is now crashing after the freeze.

Re: EOS Utility issue - Live view freeze

Corkell — Sun, 10 Sep 2017 22:46:56 GMT

Update 2;

EOS is now saying "The connection was lost"

CPU peaks at 11% before the crash. After crash 0% CPU however 22% memory.

Re: EOS Utility issue - Live view freeze

JohnfromPA — Mon, 11 Sep 2017 12:41:00 GMT

If you are using a grip, remove it, retest, and report back.

Re: EOS Utility issue - Live view freeze

Corkell — Mon, 11 Sep 2017 14:35:54 GMT

Hi John

Never used a grip with it. Its on a tripod plugged into the wall.

Update 3:

-> I have used different software and there seems to be no drop in the live view. This other software doesnt give me the recording quality I need however. Meaning that EOS 2 and 3 are making the live view drop between 15 - 20 mins.

-> Changed cables, no difference

-> Changed USB ports on PC, no difference

I am 100% sure now that it is the software that is making live view drop after the said time. Nothing else has changed and other live view software seems to work.

Re: EOS Utility issue - Live view freeze

Corkell — Mon, 11 Sep 2017 14:49:16 GMT

Is there anyway to make EOS 3 run in 64 bit format? On the task manager it is showing up as 32 bit. Might this have something to do with it ?

Re: EOS Utility issue - Live view freeze

RobertTheFat — Mon, 11 Sep 2017 14:58:10 GMT

@Corkell wrote:
Hi John

Never used a grip with it. Its on a tripod plugged into the wall.

Update 3:

-> I have used different software and there seems to be no drop in the live view. This other software doesnt give me the recording quality I need however. Meaning that EOS 2 and 3 are making the live view drop between 15 - 20 mins.

-> Changed cables, no difference

-> Changed USB ports on PC, no difference

I am 100% sure now that it is the software that is making live view drop after the said time. Nothing else has changed and other live view software seems to work.

"Plugged into the wall"? Then you're using an AC adapter instead of a battery? Depending on the quality of the adapter, that could be even more problematic than a grip. If the line voltage is inconsistent, the adapter may provide an inconsistent voltage or spikes or other noise that could cause a problem. If the adapter is providing too high a voltage, it's conceivable it could cause the sensor to overheat, forcing it to shut down while it cools off. Have you tried it with a battery instead?

Re: EOS Utility issue - Live view freeze

Corkell — Mon, 11 Sep 2017 15:44:13 GMT

Hi Robert

I did try a battery and it is still coming up with the same thing. Just tried it again there.

When the EOS software shows 'lost connection' I go around to the back on the camera and its still recording just fine. The only thing that drops seems to be the live view. Records are fine, I can play with the camera just fine and also use the menus. Would a battery issue not shut down the camera as a whole?

Also if it was a battery or cable issue wouldnt this give the same issue on the different live view software? Its working fine everywhere else apart from this software.

Thanks for your input!

Re: EOS Utility issue - Live view freeze

RobertTheFat — Tue, 12 Sep 2017 00:34:30 GMT

@Corkell wrote:
Hi Robert

I did try a battery and it is still coming up with the same thing. Just tried it again there.

When the EOS software shows 'lost connection' I go around to the back on the camera and its still recording just fine. The only thing that drops seems to be the live view. Records are fine, I can play with the camera just fine and also use the menus. Would a battery issue not shut down the camera as a whole?

Also if it was a battery or cable issue wouldnt this give the same issue on the different live view software? Its working fine everywhere else apart from this software.

Thanks for your input!

I guess it depends on what the battery problem is. It all it's doing wrong is causing the sensor to overheat, that wouldn't necessarily affect the whole camera.

But I hadn't noticed that you're shooting video, That's more likely to overheat the sensor than ordinary live view. Also, it opens the possibility of card write speed issues, which can also shut down recording.

If none of our answers point somewhere useful, you may have to seek help from Canon.

Re: EOS Utility issue - Live view freeze

tcom — Fri, 20 Oct 2017 05:56:07 GMT

the same issue here 5D mark IV it freeze after transfer 5-15 pictures
dose not matter destination
dose not matter what memory SD odr fast CF
dose not matter battery, cable or grip
install-reinstall update all the same freeze after 5-15 images transfer

Re: EOS Utility issue - Live view freeze

RobertTheFat — Fri, 20 Oct 2017 13:13:24 GMT

@tcom wrote:
the same issue here 5D mark IV it freeze after transfer 5-15 pictures
dose not matter destination
dose not matter what memory SD odr fast CF
dose not matter battery, cable or grip
install-reinstall update all the same freeze after 5-15 images transfer

What kind of computer (including memory size, etc.)? What operating system? What version of EOSU?

Re: EOS Utility issue - Live view freeze

tcom — Fri, 20 Oct 2017 19:10:06 GMT

Intel Core i7-3960X Extreme Edition, 3900 MHz
Motherboard Chipset Intel Patsburg X79, Intel Sandy Bridge-E BIOS Version 4901
System Memory 32546Mb Corsair Dominator GT CMT16GX3M4X2133C9 4 GB x 8

SLI 2 x Video Adapter NVIDIA GeForce GTX 480 (1536 MB)

Drive C: Drive #1 - Intel Raid 0 Volume (212 GB) 2 x OCZ AGT3-25SAT3-120G Agility 3

OS Name Microsoft Windows 10 Professional OS Version 10.0.15063.0

5D mark IV

CF 64 Gb Lexar udm7 1066x 160mb/s
SD 128Gb ADATA SDXC UHS -I class10

Bios 1.0.3 update to1.0.4 no change

EOS 3.6 update to 3.7

the only change it will transfer more images 15 -25 with SD and 30-45 with CF and before was 5 -15 only

This is what happens transfer 23 and freeze, after that, I need task this in task manager

Sometimes show "the connection was lost" and program close itself

when restart canon utility show busy

the only to way to start this transfer again is task utility program turn OFF and ON camera 2out of 10 will show err 70 on the camera screen

Err 70

Description: A malfunction with the images has been detected.

Resolution: Turn the power off, then remove and re-install the battery. Then turn the power on again.

Re: EOS Utility issue - Live view freeze

RobertTheFat — Fri, 20 Oct 2017 21:09:55 GMT

Does the error still occur if you use a card reader instead of a direct transfer from the camera? If not, that suggests that the problem isn't the computer running out of virtual memory or something similar. It also gives you a workaround while you track down the problem.

I wonder if the problem itself has something to do with the uplink speed - in effect, the image files not being able to get out of the way in time if you're trying to keep shooting. Are you doing the upload via USB or WiFi?

Re: EOS Utility issue - Live view freeze

tcom — Sat, 21 Oct 2017 02:23:42 GMT

I'm trying to transfer the images from camera to computer using canon utility with USB cable

So I was playing all day and this what I found

Decide to check how it will work on my old laptop and it works perfectly USB 2.0 and WiFi
Then back to computer USB 3.0 and WiFi not work freezes all the time

Then I change to USB 2.0 and it works perfectly

First, I disable AI-charger for USB 3.0 then USB 3 boost NO effect back to the previous setting
I update all drivers for motherboard and USB 3.0 and still USB and WiFi not work

Remote Shooter from PC, file save on hard drive will freeze after few pictures in USB 3.0 and WiFi,

the fastest you click the faster the program freeze

Connect to USB 2.0 works perfectly I can click as fast I can and it will not freeze.

Remote Shooter WiFi connection with iPhone works perfectly I can click as fast I can and it will no freeze

Re: EOS Utility issue - Live view freeze

tcom — Sat, 21 Oct 2017 02:32:38 GMT

I'm confused I was thinking that the computer program is freezing but it actually looks like that it is the camera freezing every time. I have to turn it Off and On when this happens to make the camera work again

Re: EOS Utility issue - Live view freeze

RobertTheFat — Sat, 21 Oct 2017 03:08:52 GMT

@tcom wrote:
I'm trying to transfer the images from camera to computer using canon utility with USB cable

So I was playing all day and this what I found

Decide to check how it will work on my old laptop and it works perfectly USB 2.0 and WiFi
Then back to computer USB 3.0 and WiFi not work freezes all the time

Then I change to USB 2.0 and it works perfectly

First, I disable AI-charger for USB 3.0 then USB 3 boost NO effect back to the previous setting
I update all drivers for motherboard and USB 3.0 and still USB and WiFi not work

Remote Shooter from PC, file save on hard drive will freeze after few pictures in USB 3.0 and WiFi,
the fastest you click the faster the program freeze

Connect to USB 2.0 works perfectly I can click as fast I can and it will not freeze.

Remote Shooter WiFi connection with iPhone works perfectly I can click as fast I can and it will no freeze

OK, here's the deal. Even some of the high-end cameras can't use EOSU 3. (I don't recall whether the 7D is one of them; I have a couple of 7D's but I don't use them unless I'm doing a 2-camera event. But it's quite possible.) But you don't actually have to worry about that if you do the installation correctly. When you do a full installation of EOSU 3, the installer installs EOSU 2 as well. Then when you call EOSU 3, you enter a control module that looks at your camera and decides whether EOSU 2 or EOSU 3 is appropriate and calls the correct version seamlessly. So what I'd suggest is that you uninstall EOSU completely and then do a complete installation of EOSU 3. That's what I did, and it works perfectly with all my cameras under Windows 10 Pro.

Re: EOS Utility issue - Live view freeze

tcom — Sat, 21 Oct 2017 05:48:19 GMT

Try everything EOSU3 Ver 3.5, 3.6, 3.7 remove EOSU2 still not work.

Then I found something else; the pictures will not copy from camera to hard drive in windows explorer when connected to USB 3.0 port It will freeze the same way after few picture transfer.
USB 2.0 no problem
This is very strange I don't recall any problem with USB 3.0 on my computer with any device I connected before.
I will buy tomorrow PCI-e card with USB 3.0 or 3.1 and tested this again

Re: EOS Utility issue - Live view freeze

RobertTheFat — Sat, 21 Oct 2017 13:40:24 GMT

Yeah, looking back at your previous post, it does seem that either your USB 3 cable or the camera's USB 3 port could be the culprit.

Re: EOS Utility issue - Live view freeze

Waddizzle — Sat, 21 Oct 2017 15:31:05 GMT

@RobertTheFat wrote:
Yeah, looking back at your previous post, it does seem that either your USB 3 cable or the camera's USB 3 port could be the culprit.

Yup.

Re: EOS Utility issue - Live view freeze

tcom — Sun, 22 Oct 2017 08:07:14 GMT

Problem solved
Purchase $25 Pandex PCI-E Controller Card (USB3.1 External Type A+C, with Internal USB3.0 header connector ) which was nice to connect USB cable from the front of the case.

USB 3.0 works great images are flying to my Hard drive no freezing connects instantly.
Also, test my WiFi and it freezes once at the first time, but the same time there was an update for my Asus RT-AC66U Router so did the update and now it transfers images with no problem.
I will do the test tomorrow with the remote shooter and USB3.1 connection.