topic Re: dpp stops working on windows 10 in Camera Software

dpp stops working on windows 10

come_raczy — Sun, 03 Sep 2017 04:31:48 GMT

I used to have dpp 4.6.3 installed and working. Today when I tried to use it, the program did start but after a few seconds I would get a message telling me that dpp has stopped working.

I uninstalled, rebooted and reinstalled dpp 4.7.1 but the problem persists.

What should I do? Is there any reasonable way to access a log file or something?

Thanks

Re: dpp stops working on windows 10

RobertTheFat — Sun, 03 Sep 2017 05:00:07 GMT

Does it do that while it's trying to set up the initial thumbnail display? And does that display include JPEGs. or is it just RAW files?

Re: dpp stops working on windows 10

come_raczy — Sun, 03 Sep 2017 05:24:32 GMT

Yes, that was right at the beginning, but after it created the thumbnails for the starting directory. I don't think that it had anything to do with JPEG because even after removing all images from the directory the problem was still there.

I did manage to resolve the issue:

* uninstalled all canon software (dpp, EOS utilities, etc.)

* used regedit to delete all registry entries related to Canon, dpp and cr2

* rebooted

* reinstalled dpp 4.7.1

I guess that one of the Canon software created a rogue register entry that caused chaos.