topic Re: DPP 4.6.3 Crashes when opening folder with JPEGS in Camera Software

DPP 4.6.3 Crashes when opening folder with JPEGS

HikingBob — Wed, 16 Aug 2017 22:47:01 GMT

I've been using DPP 3.X.X for years with no problems, updated when ever a new version came out. Previous attempts to use version 4.X.X has been troublesome with constant crashes.

I just bought a 6D Mk2 and DPP 3 does not support it's raw files (and many photo editing packages still don't...but I digress), so I have to use DPP 4. I had 4.6.1 and it didn't even support the 6DII raw files, so upgraded to 4.6.3.

When I open DPP 4.6.3 and open a folder that may contain a mix of RAW and JPEG's, DPP almost invariably crashes.These are typically JPEG files created while editing the RAW files.

There is nothing special about the JPEG, and considering it's universalality, it's incredibly annoying that this happens.

This has been an issue since the very first versions of DPP4, but I didn't worry about it because DPP 3 worked just fine. Others have complained about this, and it's fallen on deaf ears at Canon, which is shameful and inexcusable.

Canon, either fix DPP 4, or update DPP 3 to open the 6DII raw files!

FWIW, this is happening with Windows 10, with the most current updates.

Re: DPP 4.6.3 Crashes when opening folder with JPEGS

Waddizzle — Wed, 16 Aug 2017 22:52:59 GMT

@HikingBob wrote:
I've been using DPP 3.X.X for years with no problems, updated when ever a new version came out. Previous attempts to use version 4.X.X has been troublesome with constant crashes.

I just bought a 6D Mk2 and DPP 3 does not support it's raw files (and many photo editing packages still don't...but I digress), so I have to use DPP 4. I had 4.6.1 and it didn't even support the 6DII raw files, so upgraded to 4.6.3.

When I open DPP 4.6.3 and open a folder that may contain a mix of RAW and JPEG's, DPP almost invariably crashes.These are typically JPEG files created while editing the RAW files.

There is nothing special about the JPEG, and considering it's universalality, it's incredibly annoying that this happens.

This has been an issue since the very first versions of DPP4, but I didn't worry about it because DPP 3 worked just fine. Others have complained about this, and it's fallen on deaf ears at Canon, which is shameful and inexcusable.

Canon, either fix DPP 4, or update DPP 3 to open the 6DII raw files!

FWIW, this is happening with Windows 10, with the most current updates.

Buy a better system. Your hardware is the problem, not the Operating System. I recommend 8-16GB of RAM. A separate video card is a MUST HAVE component, otherwise DPP4 will crawl, no matter how much System RAM you have.

Re: DPP 4.6.3 Crashes when opening folder with JPEGS

HikingBob — Thu, 17 Aug 2017 02:54:42 GMT

Yeah, I don't think my "system" is the problem. My system has all that and more, and runs more robust programs than DPP with no problem. Quick google search will show that this is a common problem, and Canon always says they can't duplicate it. Baloney. DPP 4 doesn't "crawl" when it encounters a JPEG, it just plain crashes "DPP 4 has stopped working..."

Thanks anyway...

Re: DPP 4.6.3 Crashes when opening folder with JPEGS

Waddizzle — Thu, 17 Aug 2017 07:57:13 GMT

@HikingBob wrote:
Yeah, I don't think my "system" is the problem. My system has all that and more, and runs more robust programs than DPP with no problem. Quick google search will show that this is a common problem, and Canon always says they can't duplicate it. Baloney. DPP 4 doesn't "crawl" when it encounters a JPEG, it just plain crashes "DPP 4 has stopped working..."

Thanks anyway...

It is your system. What are you running?

Have tried to uninstall and install it again? Where is the folder located that you are trying to open? In the camera?

Re: DPP 4.6.3 Crashes when opening folder with JPEGS

inactive010823 — Thu, 17 Aug 2017 13:21:12 GMT

Hi there, HikingBob!

I am curious if this happens with a folder that has a large quantity of JPEGs and RAWs in it. Does this happen with folders that have far fewer of them?

It is also possible specific image files in those folders are causing it. Try relocating images from the folder in small groups, opening the folder again to see if DPP crashes. If it does not, one of the images you moved could be corrupted.

Hope this helps!

Re: DPP 4.6.3 Crashes when opening folder with JPEGS

HikingBob — Thu, 17 Aug 2017 14:29:44 GMT

Hi Mike,

There doesn't seem to be much rhyme or reason to it. It seems to occur most often to folders that have more JPEGs than others, regardless of how many RAW files there are, or in folders that may contain only JPEGs

All photos in the files can be viewed in Windows Explorer or other editing/sorting software, so I don't think anything is "corrupted". I guess if they were corrupted, they wouldn't be viewable or able to be opened in other programs.

Also, this occurs with both folders containing images taken with 6DMk2 and with earlier cameras. In the case of the earlier folders, DPP 3 opens them just fine, which again seems to indicate that the files are not corrupted.

This was also an issue with previous versions of DPP4, never a problem with DPP 3

I'm trying to get more specific circumstances for when this happens, but right now folders containing JPEG's is the common denominator.

Thanks.

Re: DPP 4.6.3 Crashes when opening folder with JPEGS

HikingBob — Thu, 17 Aug 2017 15:04:29 GMT

Hi Mike,

I'm adding some screenshots to demonstrate what is happening. This is a folder containing a large number of RAW images and 2 JPEG's, created outside of DPP4. When I scroll over the "?" it says unable to import these images. These JPEG's can be viewed in everything else I have.

This is what happens to a folder of nothing but JPEG's. Again, this folder opens just fine with DPP3, Win Explorer, or anything else.

This folder contains RAW images from the 6DII, along with a TIF and JPEG created by converting RAW images with DPP 4. It also contained JPEGs created outside of DPP4 and wouldn't open until I moved them to a separate folder (the "Edited" folder on the left). The JPEG's in the "edited" folder are viewable and can be opened with anything else. I'm not sure how a "corrupted" image is defined, but it would seem to me that if I can view it/edit it/print it with anything else other than DPP4, it's not corrupted.

Hope this helps.

Thanks,

Bob

Re: DPP 4.6.3 Crashes when opening folder with JPEGS

inactive010823 — Thu, 17 Aug 2017 16:56:21 GMT

Thank you so much for this information. I'll pass it along to attempt to get to shed some light on why this is happening. It may take a while, but if there's anything else you need help with in the meantime, please let us know.

Re: DPP 4.6.3 Crashes when opening folder with JPEGS

HikingBob — Thu, 17 Aug 2017 17:13:56 GMT

Thanks Mike.

Re: DPP 4.6.3 Crashes when opening folder with JPEGS

Mr_Fusion — Thu, 17 Aug 2017 18:16:27 GMT

4.6.30 (June 09, '17) requires 2 GHz RAM, with 4 GHz recommended; and works on Win 7 through 10.

Without knowing the computer specs, I don't know the last computer that shipped with less than 4 GHz RAM. If the RAM and / or CPU is weak then the system should slow to a crawl. It shouldn't crash. Any time a program crashes is a sign that there is a program coding or compatability issue.

My advise would be to remove DPP and all other Canon software completely from the computer. Then relead a fresh version from Canon.

Re: DPP 4.6.3 Crashes when opening folder with JPEGS

HikingBob — Thu, 17 Aug 2017 18:50:40 GMT

Thanks, I agree that this is not a "system" issue.

FWIW, these are the pertinent specs on this system, as reported by Belarc Advisor: 3.20 gigahertz Intel Core i5-4460, 24508 Megabytes Usable Installed Memory. This is well above the minimum specs required by DPP 4.

This problem has occured with previous versions of DPP4 and on other systems. I have done uninstall/reinstall on previous versions, but not with this one. I'll do it as soon as I can and I report back.

Re: DPP 4.6.3 Crashes when opening folder with JPEGS

jrhoffman75 — Fri, 18 Aug 2017 00:33:19 GMT

Am I undestanding your post correctly that it only happens with JPEGs not created in-camera or by DPP?

Re: DPP 4.6.3 Crashes when opening folder with JPEGS

HikingBob — Fri, 18 Aug 2017 05:05:11 GMT

That appears to be the case.

Re: DPP 4.6.3 Crashes when opening folder with JPEGS

jrhoffman75 — Fri, 18 Aug 2017 10:46:57 GMT

Maybe its just not a universal editor since it does append recipe date to the JPEG and TIFF iles it edits.

Re: DPP 4.6.3 Crashes when opening folder with JPEGS

AlexO — Fri, 25 Aug 2017 17:52:41 GMT

I have the same problem. DPP 4 (various versions) crash as soon as I start it up. This is not a system problem, it's not that DPP is slow, it crashes. DPP 3 doesn't have a problem at all.

Re: DPP 4.6.3 Crashes when opening folder with JPEGS

RobertTheFat — Fri, 25 Aug 2017 18:35:53 GMT

Have you tried 4.6.30.0? A similar problem that i had with earlier versions seems to have been corrected.

Re: DPP 4.6.3 Crashes when opening folder with JPEGS

HikingBob — Fri, 25 Aug 2017 18:48:31 GMT

That is the version I'm using that is having the problem.

Re: DPP 4.6.3 Crashes when opening folder with JPEGS

ToddF — Mon, 18 Sep 2017 16:01:12 GMT

HikingBob,

I have the same problem with jpgs created by GIMP. Every other graphics program, including DPP 3, will open them, but DPP 4 will not. It gives the "?" icon. This posed a huge problem for me when I upgraded to DPP 4, as I use DPP to print my images on my Canon printer. But, once I realized I could print them using DPP 3, I have used this as a workaround.

I just did some more investigating, and found the root cause of the problem. Check the EXIF metadat for the compression type. DPP 4 seems to be able to recognise JPG baseline DCT, but not JPG progressive DCT. You can set this in the export options in GIMP by unchecking the "progressive" checkbox in the advanced JPG export settings. With the checkbox not checked, DPP 4 recognizes my GIMP jpgs now.

Todd F.