https://community.usa.canon.com/t5/Camera-Software/My-dppm4-6-30-installer-doesnt-want-to-install/m-p/213665#M2725 <P>Hi Everyone,&nbsp;<BR /><BR />My name is Zita. I m new to Canon and new to photography but not new to installing things, hence I m just beyond frustrated at this point.&nbsp;</P><P>I have registered my newly purchased "used" camera 5D Mark III, and went through the installation process for the dppm software, but my computer doesnt want to proceed after a cetain point. Did anyone have this problem? If yes, how did you resolve it? Not sure if I am missing a step or not.&nbsp;</P><P>This is the point where if I keep clicking on the cd/ arrow image, it says its extracting files, but once thats done, I have this "cd/arrow" image flash once on my deck and then goes away, and nothing proceeds.&nbsp;</P><P>Please help. Including image of where things get stuck.</P><P>&nbsp;</P><P><IMG src="https://community.usa.canon.com/t5/image/serverpage/image-id/13769i1FFAE7E1373FF888/image-size/medium?v=1.0&amp;px=-1" border="0" alt="installer stuck" title="installer stuck" /></P><P>&nbsp;</P><P>&nbsp;</P><P>Mac OS 10.12.5</P><P>Available memory 54.74 GB</P><P>Rebooted several times.&nbsp;</P><P>&nbsp;</P><P>All the best,&nbsp;</P><P>z</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 11 Jul 2017 06:34:06 GMT zitamolnar 2017-07-11T06:34:06Z https://community.usa.canon.com/t5/Camera-Software/My-dppm4-6-30-installer-doesnt-want-to-install/m-p/213665#M2725 <P>Hi Everyone,&nbsp;<BR /><BR />My name is Zita. I m new to Canon and new to photography but not new to installing things, hence I m just beyond frustrated at this point.&nbsp;</P><P>I have registered my newly purchased "used" camera 5D Mark III, and went through the installation process for the dppm software, but my computer doesnt want to proceed after a cetain point. Did anyone have this problem? If yes, how did you resolve it? Not sure if I am missing a step or not.&nbsp;</P><P>This is the point where if I keep clicking on the cd/ arrow image, it says its extracting files, but once thats done, I have this "cd/arrow" image flash once on my deck and then goes away, and nothing proceeds.&nbsp;</P><P>Please help. Including image of where things get stuck.</P><P>&nbsp;</P><P><IMG src="https://community.usa.canon.com/t5/image/serverpage/image-id/13769i1FFAE7E1373FF888/image-size/medium?v=1.0&amp;px=-1" border="0" alt="installer stuck" title="installer stuck" /></P><P>&nbsp;</P><P>&nbsp;</P><P>Mac OS 10.12.5</P><P>Available memory 54.74 GB</P><P>Rebooted several times.&nbsp;</P><P>&nbsp;</P><P>All the best,&nbsp;</P><P>z</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 11 Jul 2017 06:34:06 GMT https://community.usa.canon.com/t5/Camera-Software/My-dppm4-6-30-installer-doesnt-want-to-install/m-p/213665#M2725 zitamolnar 2017-07-11T06:34:06Z https://community.usa.canon.com/t5/Camera-Software/My-dppm4-6-30-installer-doesnt-want-to-install/m-p/226667#M2726 <P>Hello zitamolnar,&nbsp;<BR /><BR />Once you see this icon appear on the desktop you need to drag it to the Applications folder to finish the install. &nbsp;</P> Thu, 07 Dec 2017 22:58:33 GMT https://community.usa.canon.com/t5/Camera-Software/My-dppm4-6-30-installer-doesnt-want-to-install/m-p/226667#M2726 Tim 2017-12-07T22:58:33Z