topic Re: DPP4 crashes every time I open it in Camera Software

DPP4 crashes every time I open it

lawchiq — Sun, 02 Jul 2017 02:11:37 GMT

Hi all.

I just loaded Digital Photo Professional 4 on my MacBook Air. Every time i open it, it crashes immediately. So frustrating. Any ideas why or how to fix?

Thanks.

Re: DPP4 crashes every time I open it

Jason — Sun, 02 Jul 2017 02:46:47 GMT

Hi, lawchiq!

To have a better understanding of your issue, please let everyone know the version of the Mac OS you are running, and which camera model you have.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF

Thanks!

Re: DPP4 crashes every time I open it

lawchiq — Sun, 02 Jul 2017 04:02:48 GMT

Thanks.

Slight change now. I found this tip online and followed it:

go to user => library folder of that account=>Preferences

In the preference folder you can find "com.canon.digital photo professional.plist";

You have to delete this file.

This does work to open DPP4. However, the moment I try to open a RAW file it crashes again and that deleted plist file returns. I CAN open a JPEG.

I'm running OSX EL Capitan

Version 10.11.6

The camera is a Rebel T6, brand new.

Re: DPP4 crashes every time I open it

jrhoffman75 — Sun, 02 Jul 2017 12:02:44 GMT

Have you downloaded the latest version of DPP from the Canon support site.

Re: DPP4 crashes every time I open it

lawchiq — Sun, 02 Jul 2017 15:35:44 GMT

Yes, I believe so. Is Version 4.6.10.0 the most recent? That's what I have.

Re: DPP4 crashes every time I open it

jrhoffman75 — Sun, 02 Jul 2017 21:11:56 GMT

Give Canon a call at 1-800-OK-CANON.