EOS Utility 3 hangs on MACOS 11.0

jwestveer — Thu, 25 Jun 2020 00:21:42 GMT

The EOS utility 3 program hangs on macos 11.0 and does not find attached EOS camera.

Is there a beta EOS utility?

Re: EOS Utility 3 hangs on MACOS 11.0

Waddizzle — Thu, 25 Jun 2020 14:24:33 GMT

@jwestveer wrote:
The EOS utility 3 program hangs on macos 11.0 and does not find attached EOS camera.

Is there a beta EOS utility?

Which camera are we talking about? What OS are you using? MAC OS 11 has not been officially released, yet.

Re: EOS Utility 3 hangs on MACOS 11.0

jwestveer — Thu, 25 Jun 2020 15:23:23 GMT

Thanks for your quick response.

Companys often have to choose between mediocrity and excellence.

Date/Time: 2020-06-25 08:12:41.055 -0700

End time: 2020-06-25 08:13:55.765 -0700

OS Version: macOS 10.16 (Build 20A4299v)

Architecture: x86_64h

Report Version: 31

Data Source: Stackshots

Shared Cache: F0D63F1C-7E99-3B73-878C-0451D7DD560C slid base address 0x7fff2530d000, slide 0x530d000

Command: EOS Utility 3

Path: /Applications/Canon Utilities/*/EOS Utility 3.app/Contents/MacOS/EOS Utility 3

Identifier: com.canon.EOS-Utility-3

Version: 3.12.10 (3.12.10.8)

Parent: launchd [1]

PID: 7090

Time Since Fork: 75s

Event: hang

Duration: 74.71s

Duration Sampled: 1.10s (process was unresponsive for 74 seconds before sampling)

Steps: 11 (100ms sampling interval)

Hardware model: MacBookPro14,2

Active cpus: 4

Time Awake Since Boot: 163590s

Fan speed: 1248 rpm

--------------------------------------------------

Timeline format: stacks are sorted chronologically

Use -i and -heavy to re-report with count sorting

--------------------------------------------------

Heaviest stack for the main thread of the target process:

11 start + 1 (libdyld.dylib + 89201) [0x7fff6b50bc71]

11 main + 1048 (EOS Utility 3 + 52523) [0x108846d2b]

11 NSApplicationMain + 790 (AppKit + 14936) [0x7fff28760a58]

11 -[NSApplication run] + 586 (AppKit + 195403) [0x7fff2878cb4b]

11 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352 (AppKit + 251481) [0x7fff2879a659]

11 _DPSNextEvent + 1602 (AppKit + 258304) [0x7fff2879c100]

11 AEProcessAppleEvent + 54 (HIToolbox + 282047) [0x7fff2a257dbf]

11 aeProcessAppleEvent + 452 (AE + 18060) [0x7fff2cf5f68c]

11 ??? (AE + 46976) [0x7fff2cf66780]

11 ??? (AE + 49253) [0x7fff2cf67065]

11 _NSAppleEventManagerGenericHandler + 80 (Foundation + 215646) [0x7fff2e1b8a5e]

11 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 308 (Foundation + 216046) [0x7fff2e1b8bee]

11 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 665 (AppKit + 281264) [0x7fff287a1ab0]

11 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 541 (AppKit + 282204) [0x7fff287a1e5c]

11 -[NSApplication _sendFinishLaunchingNotification] + 208 (AppKit + 293987) [0x7fff287a4c63]

11 -[NSApplication _postDidFinishNotification] + 312 (AppKit + 294682) [0x7fff287a4f1a]

11 -[NSNotificationCenter postNotificationName:object:userInfo:] + 59 (Foundation + 38402) [0x7fff2e18d602]

11 _CFXNotificationPost + 723 (CoreFoundation + 290526) [0x7fff2b826ede]

11 _CFXRegistrationPost + 454 (CoreFoundation + 1119695) [0x7fff2b8f15cf]

11 ___CFXRegistrationPost_block_invoke + 49 (CoreFoundation + 1119835) [0x7fff2b8f165b]

11 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12 (CoreFoundation + 484044) [0x7fff2b8562cc]

11 -[AppDelegate applicationDidFinishLaunching:] + 921 (EOS Utility 3 + 49444) [0x108846124]

11 -[AppDelegate initCameraCache:] + 193 (EOS Utility 3 + 32979) [0x1088420d3]

11 +[CameraCache initializeCache:selectDevice:selectFunction:] + 185 (EOS Utility 3 + 1341743) [0x10898192f]

11 -[CameraCache(CacheController) getConnectedCamera] + 1955 (EOS Utility 3 + 1352438) [0x1089842f6]

11 -[CameraCache(CacheController) setupComponent] + 325 (EOS Utility 3 + 1357663) [0x10898575f]

11 -[CameraCache(CacheController) openSession] + 228 (EOS Utility 3 + 1348228) [0x108983284]

11 +[UEDSDK openSession:error:] + 25 (EOS Utility 3 + 1537275) [0x1089b14fb]

11 EdsOpenSession + 56 (EDSDK + 46716) [0x108d0e67c]

11 CEdsCamera::OpenSession(int) + 66 (EDSDK + 118628) [0x108d1ff64]

11 CPtpCamera::OpenSessionSelf() + 207 (EDSDK + 185437) [0x108d3045d]

9 CIccMan::OpenRequest(void*) + 324 (EDSDK + 345296) [0x108d574d0]

9 -[NSAutoreleasePool release] + 129 (Foundation + 125357) [0x7fff2e1a29ad]

9 _CFAutoreleasePoolPop + 22 (CoreFoundation + 267608) [0x7fff2b821558]

9 objc_autoreleasePoolPop + 161 (libobjc.A.dylib + 35410) [0x7fff6a2cea52]

3 objc_release + 82 (libobjc.A.dylib + 33602) [0x7fff6a2ce342]

Process: EOS Utility 3 [7090]

UUID: A6349447-0047-319D-9A79-336D941BE0E9

App Version: 3.12.10

Build Version: 3.12.10.8

Path: /Applications/Canon Utilities/*/EOS Utility 3.app/Contents/MacOS/EOS Utility 3

Architecture: x86_64

Parent: launchd [1]

UID: 501

Footprint: 10.56 MB

Time Since Fork: 75s

Num samples: 11 (1-11)

CPU Time: 0.985s (3.7G cycles, 3.7G instructions, 1.00c/i)

Note: Unresponsive for 74 seconds before sampling

Note: 2 idle work queue threads omitted

Thread 0xa4ff1 DispatchQueue "com.apple.main-thread"(1) 11 samples (1-11) priority 46 (base 46) cpu time 0.984s (3.7G cycles, 3.7G instructions, 1.00c/i)

11 start + 1 (libdyld.dylib + 89201) [0x7fff6b50bc71] 1-11

11 main + 1048 (EOS Utility 3 + 52523) [0x108846d2b] 1-11

11 NSApplicationMain + 790 (AppKit + 14936) [0x7fff28760a58] 1-11

11 -[NSApplication run] + 586 (AppKit + 195403) [0x7fff2878cb4b] 1-11

11 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352 (AppKit + 251481) [0x7fff2879a659] 1-11

11 _DPSNextEvent + 1602 (AppKit + 258304) [0x7fff2879c100] 1-11

11 AEProcessAppleEvent + 54 (HIToolbox + 282047) [0x7fff2a257dbf] 1-11

11 aeProcessAppleEvent + 452 (AE + 18060) [0x7fff2cf5f68c] 1-11

11 ??? (AE + 46976) [0x7fff2cf66780] 1-11

11 ??? (AE + 49253) [0x7fff2cf67065] 1-11

11 _NSAppleEventManagerGenericHandler + 80 (Foundation + 215646) [0x7fff2e1b8a5e] 1-11

11 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 308 (Foundation + 216046) [0x7fff2e1b8bee] 1-11

11 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 665 (AppKit + 281264) [0x7fff287a1ab0] 1-11

11 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 541 (AppKit + 282204) [0x7fff287a1e5c] 1-11

11 -[NSApplication _sendFinishLaunchingNotification] + 208 (AppKit + 293987) [0x7fff287a4c63] 1-11

11 -[NSApplication _postDidFinishNotification] + 312 (AppKit + 294682) [0x7fff287a4f1a] 1-11

11 -[NSNotificationCenter postNotificationName:object:userInfo:] + 59 (Foundation + 38402) [0x7fff2e18d602] 1-11

11 _CFXNotificationPost + 723 (CoreFoundation + 290526) [0x7fff2b826ede] 1-11

11 _CFXRegistrationPost + 454 (CoreFoundation + 1119695) [0x7fff2b8f15cf] 1-11

11 ___CFXRegistrationPost_block_invoke + 49 (CoreFoundation + 1119835) [0x7fff2b8f165b] 1-11

11 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12 (CoreFoundation + 484044) [0x7fff2b8562cc] 1-11

11 -[AppDelegate applicationDidFinishLaunching:] + 921 (EOS Utility 3 + 49444) [0x108846124] 1-11

11 -[AppDelegate initCameraCache:] + 193 (EOS Utility 3 + 32979) [0x1088420d3] 1-11

11 +[CameraCache initializeCache:selectDevice:selectFunction:] + 185 (EOS Utility 3 + 1341743) [0x10898192f] 1-11

11 -[CameraCache(CacheController) getConnectedCamera] + 1955 (EOS Utility 3 + 1352438) [0x1089842f6] 1-11

11 -[CameraCache(CacheController) setupComponent] + 325 (EOS Utility 3 + 1357663) [0x10898575f] 1-11

11 -[CameraCache(CacheController) openSession] + 228 (EOS Utility 3 + 1348228) [0x108983284] 1-11

11 +[UEDSDK openSession:error:] + 25 (EOS Utility 3 + 1537275) [0x1089b14fb] 1-11

11 EdsOpenSession + 56 (EDSDK + 46716) [0x108d0e67c] 1-11

11 CEdsCamera::OpenSession(int) + 66 (EDSDK + 118628) [0x108d1ff64] 1-11

11 CPtpCamera::OpenSessionSelf() + 207 (EDSDK + 185437) [0x108d3045d] 1-11

2 CIccMan::OpenRequest(void*) + 284 (EDSDK + 345256) [0x108d574a8] 1-2

2 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 128 (Foundation + 390125) [0x7fff2e1e33ed] 1-2

2 _CFRunLoopFinished + 73 (CoreFoundation + 663564) [0x7fff2b88200c] 1-2

2 __CFRunLoopCopyMode + 174 (CoreFoundation + 1343980) [0x7fff2b9281ec] 1-2

2 CFSetGetValue + 88 (CoreFoundation + 286901) [0x7fff2b8260b5] 1-2

2 CFBasicHashFindBucket + 1266 (CoreFoundation + 31806) [0x7fff2b7e7c3e] 1-2

1 CFEqual + 64 (CoreFoundation + 38872) [0x7fff2b7e97d8] (running) 1

1 __CFStringEqual + 130 (CoreFoundation + 1166673) [0x7fff2b8fcd51] (running) 2

9 CIccMan::OpenRequest(void*) + 324 (EDSDK + 345296) [0x108d574d0] 3-11

9 -[NSAutoreleasePool release] + 129 (Foundation + 125357) [0x7fff2e1a29ad] 3-11

9 _CFAutoreleasePoolPop + 22 (CoreFoundation + 267608) [0x7fff2b821558] 3-11

9 objc_autoreleasePoolPop + 161 (libobjc.A.dylib + 35410) [0x7fff6a2cea52] 3-11

2 objc_release + 82 (libobjc.A.dylib + 33602) [0x7fff6a2ce342] (running) 3-4

1 AutoreleasePoolPage::releaseUntil(objc_object**) + 159 (libobjc.A.dylib + 152969) [0x7fff6a2eb589] 5

*1 call_continuation + 35 (kernel + 356915) [0xffffff8000263233] 5

*1 ml_set_interrupts_enabled + 25 (kernel + 1943481) [0xffffff80003e67b9] (running) 5

2 objc_release + 18 (libobjc.A.dylib + 33538) [0x7fff6a2ce302] (running) 6-7

1 objc_release + 35 (libobjc.A.dylib + 33555) [0x7fff6a2ce313] (running) 8

1 objc_release + 82 (libobjc.A.dylib + 33602) [0x7fff6a2ce342] (running) 9

1 objc_release + 118 (libobjc.A.dylib + 33638) [0x7fff6a2ce366] (running) 10

1 objc_release + 35 (libobjc.A.dylib + 33555) [0x7fff6a2ce313] (running) 11

Binary Images:

0x10883a000 - 0x108b5cfff com.canon.EOS-Utility-3 3.12.10 (3.12.10.8) <A6349447-0047-319D-9A79-336D941BE0E9> /Applications/Canon Utilities/*/EOS Utility 3.app/Contents/MacOS/EOS Utility 3

0x108d03000 - 0x108da4fff com.canon.edsdk 3.12.10.1 (3.12.10.1) <DA066080-DF2C-3009-AEF5-734F810C45A2> /Applications/Canon Utilities/*/EOS Utility 3.app/Contents/Frameworks/EDSDK.framework/Versions/A/EDSDK

0x7fff2875d000 - 0x7fff295d7fff com.apple.AppKit 6.9 (1997) <63730B25-E94C-3774-B05B-BEAF1851643D> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x7fff2a213000 - 0x7fff2a512fff com.apple.HIToolbox 2.1.1 (1037) <A4BE414A-CFFC-3A51-8F48-3AF0491D4FBB> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox

0x7fff2b7e0000 - 0x7fff2bcc3fff com.apple.CoreFoundation 6.9 (1740) <ED9A6692-3C6E-3C34-84C8-E7BC1CF6D950> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x7fff2cf5b000 - 0x7fff2cfcefff com.apple.AE 913 (913) <CD59E262-0DF7-3298-A415-B38812745162> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE

0x7fff2e184000 - 0x7fff2e526fff com.apple.Foundation 6.9 (1740) <B1F110FE-81EE-380C-A03A-13F8DBB861E0> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

0x7fff6a2c6000 - 0x7fff6a2fefff libobjc.A.dylib (810) <BCCA39CD-97CE-326B-B17A-26B4EA35A1B6> /usr/lib/libobjc.A.dylib

0x7fff6b4f6000 - 0x7fff6b530fff libdyld.dylib (823.2) <08672519-D6BD-372E-8362-9B6863C24AAB> /usr/lib/system/libdyld.dylib

*0xffffff800020c000 - 0xffffff8000c0bfff kernel (7090.0.0.111.5) <8A20D5DC-6ED7-31BE-8E81-A5ADCBC358D7> /System/Library/Kernels/kernel

Re: EOS Utility 3 hangs on MACOS 11.0

Waddizzle — Thu, 25 Jun 2020 16:02:22 GMT

Thanks for your quick response.

Companys often have to choose between mediocrity and excellence.

Date/Time: 2020-06-25 08:12:41.055 -0700

End time: 2020-06-25 08:13:55.765 -0700

OS Version: macOS 10.16 (Build 20A4299v)

Architecture: x86_64h

Report Version: 31

--------------------------------------------------------

Okay, now that we have established that you are not running MAC OS 11, aka Big Sur, I suggest you contact Canon Support with your issue. They should be able to help you troubleshoot the issue.

Re: EOS Utility 3 hangs on MACOS 11.0

jrhoffman75 — Fri, 26 Jun 2020 00:00:42 GMT

Actually it is macOS 11 Big Sur beta.

"Today Apple released macOS Big Sur 11.0 -10.16 (20A4299v) Beta 1" - found via Google.

I have never seen a beta of Canon software posted. Maybe if you contact Canon directly they may have a beta test program you could join.

Re: EOS Utility 3 hangs on MACOS 11.0

jwestveer — Wed, 08 Jul 2020 01:30:41 GMT

EOS Utility 3 hangs on MACOS 11 Beta 1 and 2.

Re: EOS Utility 3 hangs on MACOS 11.0

jwestveer — Thu, 23 Jul 2020 03:23:21 GMT

MacOS Version 11.0 Beta (20A5323l) (beta 3) The EOS Utility 3 is working again !

Re: EOS Utility 3 hangs on MACOS 11.0

jrhoffman75 — Thu, 23 Jul 2020 11:01:20 GMT

Good. That bodes well for the actual release.

topic Re: EOS Utility 3 hangs on MACOS 11.0 in Camera Software

EOS Utility 3 hangs on MACOS 11.0

Re: EOS Utility 3 hangs on MACOS 11.0

Re: EOS Utility 3 hangs on MACOS 11.0

Re: EOS Utility 3 hangs on MACOS 11.0

Re: EOS Utility 3 hangs on MACOS 11.0

Re: EOS Utility 3 hangs on MACOS 11.0

Re: EOS Utility 3 hangs on MACOS 11.0

Re: EOS Utility 3 hangs on MACOS 11.0