https://community.usa.canon.com/t5/Camera-Software/Camera-Connect-won-t-connect-to-PowerShot-SX720-HS-after-app/m-p/605459#M25329 <P>I have an SX720HS (yes I know it's 10 years old) that I hadn't upload to my icloud storage for a couple of weeks, so I fired up camera connect on my iPhone. After the app updated, it no longer would connect to my camera.&nbsp; After several frustrating hours I started the app on my iPad, again it updated, but this time connection was established and everything worked as it always had..</P> <P>As far as I can tell it's the same CanonID log in information for both, however the iPad lists my camera as registered but the iPhone wants me to register a new phone. I've tried, but it doesn't do anything. I've also deleted and reloaded the app several times.</P> <P>I've used both camera access and my home wifi to connect. Both work on my iPad, neither on my iPhone.</P> <P>Any help would be appreciated.</P> Sat, 22 Aug 2026 18:12:16 GMT niggly 2026-08-22T18:12:16Z https://community.usa.canon.com/t5/Camera-Software/Camera-Connect-won-t-connect-to-PowerShot-SX720-HS-after-app/m-p/605459#M25329 <P>I have an SX720HS (yes I know it's 10 years old) that I hadn't upload to my icloud storage for a couple of weeks, so I fired up camera connect on my iPhone. After the app updated, it no longer would connect to my camera.&nbsp; After several frustrating hours I started the app on my iPad, again it updated, but this time connection was established and everything worked as it always had..</P> <P>As far as I can tell it's the same CanonID log in information for both, however the iPad lists my camera as registered but the iPhone wants me to register a new phone. I've tried, but it doesn't do anything. I've also deleted and reloaded the app several times.</P> <P>I've used both camera access and my home wifi to connect. Both work on my iPad, neither on my iPhone.</P> <P>Any help would be appreciated.</P> Sat, 22 Aug 2026 18:12:16 GMT https://community.usa.canon.com/t5/Camera-Software/Camera-Connect-won-t-connect-to-PowerShot-SX720-HS-after-app/m-p/605459#M25329 niggly 2026-08-22T18:12:16Z https://community.usa.canon.com/t5/Camera-Software/Camera-Connect-won-t-connect-to-PowerShot-SX720-HS-after-app/m-p/605460#M25330 <P>Welcome to the forums!</P> <P>Sorry to hear about your phone issues. Have tried deleting the current camera connection definition on your phone, and creating a new one? You might even have to delete and reinstall from the Apple App Store. The independent software update may have disabled the app from accessing hardware resources.&nbsp;</P> Sat, 22 Aug 2026 17:32:55 GMT https://community.usa.canon.com/t5/Camera-Software/Camera-Connect-won-t-connect-to-PowerShot-SX720-HS-after-app/m-p/605460#M25330 Waddizzle 2026-08-22T17:32:55Z