topic Re: Can’t see photos on app in Camera Software

Can’t see photos on Canon Camera Connect app

sofiascf — Tue, 07 Jul 2026 15:40:16 GMT

I’m unable to see my photos on the app. When I select import images, it says “no images on the camera”. I’ve completely reset my network settings on my camera and deleted my camera from the app and reconnected it and nothing has worked. It’s been over a year since i’ve been able to use the app but it’s still having the same problem. I’ve just been using a sd card reader to see my photos.

Re: Can’t see photos on app

SignifDigits — Mon, 06 Jul 2026 10:58:42 GMT

Welcome to the forum and thank you for the question. We will need a bit more information to assist you.

What app are you talking about? EOS Utility on your computer? Cannon Connect on the phone? What version are you using? What OS (computer or phone) are you running and what version? What camera are you connecting to?

Is your OS (computer or phone) up to date? Have you downloaded and installed the latest version of the software?

You can get software and search the support knowledge base at https://www.usa.canon.com/support

Re: Can’t see photos on app

ebiggs1 — Mon, 06 Jul 2026 14:56:12 GMT

^^^^^^ yes way more info needed^^^^^^^

Re: Can’t see photos on app

sofiascf — Mon, 06 Jul 2026 15:22:56 GMT

sorry I didn’t realize I left out so many details. I have the canon elph 360 hs and i’m talking about the cannon connect app version 3.5.30 on the iphone. I have the iphone 17 pro max and am running ios 26. Everything is up to date to my knowledge.

Re: Can’t see photos on Canon Camera Connect app

stevet1 — Thu, 09 Jul 2026 16:48:37 GMT

sofiascf,

Are you talking about one or two photos, or are you talking about a whole bunch?

The reason I ask is that you said you were using a card reader to view your pictures. That means you are using a computer with the card reader attached to it?

In the short term, before you can get Canon's CC to work, You might save the photo to your hard drive and then email yourself a copy of the photo, assuming you have email on both your computer and your phone.

I do that all the time.

Unless you have a special reason for wanting to use CCC to handle your file transfers, I'd use a different method like EOS Utility, or a USB cable transfer, or a card reader like you're using now.

Steve Thomas

Re: Can’t see photos on Canon Camera Connect app

SignifDigits — Thu, 09 Jul 2026 20:47:55 GMT

"...and reconnected it and nothing has worked." What makes you believed the camera and the phone are connected?

What steps from the manual at https://cam.start.canon/en/C001/manual/html/UG-06_Network_0040.html are working successfully? Are you successfully connecting via bluetooth first then via the camera wifi or just the bluetooth? In my experience (Android, not IOS) the camera wifi drops connection very frequently - I presume to save the camera battery.