topic Re: Problems with Camera Connect App in Camera Software

Problems with Camera Connect App

garybeck — Fri, 02 Jun 2017 02:27:15 GMT

My son has a nice Canon Camera and one of the reaons he picked this one is that he can control it from his phone.

He has the latest version of the Camer Connect on his phone and everything seems to be working but it is slow to respond, freezes often and sometimes just crashes. He has an iPhone 6 and it works fine otherwise.

Any advice?

Re: Problems with Camera Connect App

Tiffany — Fri, 02 Jun 2017 03:51:46 GMT

Hi Garybeck!

Welcome to the Canon Forum! So that the Community can help you better, we will need to know what model camera your son is using. Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Re: Problems with Camera Connect App

garybeck — Tue, 13 Jun 2017 04:37:04 GMT

hello, thanks for the reply

it is a SX530 camera and the Canon Camera Connect iOS app on his iPhone

thank you

Re: Problems with Camera Connect App

Richard — Tue, 13 Jun 2017 19:48:38 GMT

Hi Garybeck,

You're welcome.

When you encounter difficulty after making changes to your phone, such such as a change of the phone itself, an update of its operating system or the Camera Connect App, we recommend that you clear your the Wi-Fi settings on your camera, then reenter them.

To reset your camera's wireless function to its default settings, press the MENU Button, then navigate to the "Settings" tab (This has the wrench and hammer icon.), then scroll down to "Wi-Fi Settings" and press the FUNC SET button. On the next screen, choose "Reset Settings", then press the FUNC SET button. On the next screen, choose "OK" and press the FUNC SET button once again.

Re: Problems with Camera Connect App

melrichoux — Thu, 17 Aug 2017 16:16:06 GMT

I have an EOS rebel T6i camera. I have downloaded the app and used it a few times. I am now having trouble connecting the camera and the app. It either won't show that i have pictures or only displays 3 of them.

I have deleted the app and started over. It is doing the same thing. I am not sure where to go from here. Then the app will just turn itself off and say "not connected" when my setting says I'm still connected to the wi-fi that I have named.

Any help would be SO appreciated!

Re: Problems with Camera Connect App

psholm — Mon, 12 Feb 2018 13:27:56 GMT

I have 5d mark IV and I try to use Canon easy connect app. I can find the ssd and I can choose it but when I go into the app the ssd disappears after 5 sec. What to do?

Re: Problems with Camera Connect App

Tim — Fri, 01 Jun 2018 22:59:27 GMT

Hello psholm,

It is our recommendation to clear out the program from your mobile and un-install the application. Then, hard reset the phone and reinstall the app from the app store. Reconnect the camera upon re-installation and see if this issue persists.

Re: Problems with Camera Connect App

ironulo — Fri, 15 Jun 2018 11:51:15 GMT

I have the same problem. I have a Canon 5D Mark IV. I was using Iphone6s before and switch to Iphone X. I have reinstalled it, cleared my Camera communication settings but to no avail the problem is still there.

Re: Problems with Camera Connect App

VindBianca — Mon, 18 Jun 2018 10:05:58 GMT

I have the same problem, I have EOS M50 and was using Iphone7 beofre and switch to Iphone X. I have done everything possible, reinstall the app, cleared my camera communication settings, but still no connection between my Iphone X and Camera connect App.. Please help!

Re: Problems with Camera Connect App

William_N — Mon, 18 Jun 2018 15:39:32 GMT

Hi ironulo,

Welcome to the Canon Forum! When switching to a new phone we recommend installing the latest version of Canon Camera Connect on your phone, resetting the Wi-fi settings of your camera, and going through the setup process fresh. Since this did not help in your situation I recommend contacting our Technical Support team for assistance with troubleshooting.

Please CLICK HERE to reach our friendly Technical Support Team by phone or email. They will be able to work with you to establish a connection between your phone and camera.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Problems with Camera Connect App

acc — Mon, 03 Dec 2018 23:24:37 GMT

Camera Connect is the worst app on the face of the earth, or anywhere else for that matter. I use it with an iPhone and an iPad, but every once in a while it zaps out and I have to reconfigure and that can be a nightmare.

If you just want to view and save/email photos on your iPad or iPhone, just get one of these. about $30 at an Apple store or Best Buy, or less than half that on eBay (but thosae would be non OEM so I don't know how they work). It's flawless. Of course, it is just for saving to your phone or iPad so it is in a different league than Camera Connect. But at least it WORKS all the time as opposed to some of the time.

Re: Problems with Camera Connect App

acc — Mon, 03 Dec 2018 23:56:42 GMT

This app has been a pet peeve of mine for about 3 years. First, the connection guide Canon provides with it has no relationship to what I see on my 80d menu. Yes, I have been using the app for about 3 years, on both my phone and iPad, but that certainly did not happen by following any directions I ever got from tech support or on these forums. I did it IN SPITE of any Canon advice or "support" regarding the app. And every once in a while, out of nowhere, the thing just stops working and I have to set it up all over again. Many of your customers have no idea how to deal with the fiascos related to this software abmomination. It's such a shame that the best camera mfg in the world (well, 3rd best anyway - my Lieca is pretty good too, and then there are my old Hassleblads - but I digress.)

To be kind, the app would have to get about 100x better to be classified as junk. Just Google "Canon Camera Connect problems" for proof. And please, no boiler plate apologies. It's just a shame that Canon allows such issues to persist for such a long time with a "product" they put out.

SCRAP CAMERA CONNECT, START ALL OVER AGAIN, AND DO IT RIGHT! MY NIKON FRIENDS LOVE THEIR APP.

Re: Problems with Camera Connect App

Zoe12231997 — Thu, 27 Dec 2018 23:00:36 GMT

I am having a camera connect app problem too. I have the latest version of the app downloaded. I have my Samsung connected to my Canon SX530, and everything seems to be working great. However, when I try to download photos from my camera to my phone by using the app it fails to download everytime. I even try to reduce the size or try original jpeg size but still no successful download.

Re: Problems with Camera Connect App

kzimmerm — Sun, 20 Jan 2019 17:52:20 GMT

Greetings all;

SO I have been having a problem connecting my Canon SX-530 to my iPhone 6s IOS 12.1.2 via my LAN. I can connect to my camera directly from my phone using the camera built in WIFI. I was able to, at one time in the past connect via my network.

I have gone ahead and reset the WIFI connection within the camera. I have reinstalled the app on my phone. All works but not through my WIFI. SInce I have an upgraded router I am thinking the IP port the camera uses needs to be opened in the router. NO WHERE can I find this information on the Canon website. Specifications are very light when it comes to any network specifications.

If someone could shed some light on this problem I'd greatly appriciate it.

Kurt

Re: Problems with Camera Connect App

andydhebert — Wed, 23 Jan 2019 16:19:56 GMT

Did you find a solution? I just purchased an SL2 and have the exact same problem.

Re: Problems with Camera Connect App

kzimmerm — Wed, 23 Jan 2019 16:47:48 GMT

Still waiting for a response.

Re: Problems with Camera Connect App

acc — Wed, 23 Jan 2019 17:22:48 GMT

The only "solution" is to disconnect the app from your camera, connect again, go to the "wifi" signals on your smartphone while tapping your shutter release over and over again, and hope the EOSXXX signal pops up. Tap on it, and pray that it does not ask you for a password. If it does ask for a password, SOMETIMES you will see it on your camera, but it is more likely that there will be no such thing. But if you persist long enough (could be days - only a SLIGHT exaggeration), eventually you will connect by way of a check mark next to the EOSXXX designation among your wifi list of signals. At that point, go to your Camera Connect app and sometimes, after a delay of up to 45-60 seconds, you will be able to see on your smartphone the photos that are your camera. If you get that far, it works great. I have connected with my phone AND my iPad, although many will tell you that it does not work with an iPad. Then after that, if any time lapses after using the app, you can only connect again by disconnecting on your camera, connecting again, and repeat the above process. But sooner or later, you will have to endure a lost connection than cannot be restored without many, many attempts.

I bought an 80d about 3 years ago and this procedure has never failed me, but you have to be patient and do a lot of communicating with Jesus & Co whilst persisting in a very painfil endeavor. If I was not retired, I would never waste my time using this piece of crap app. And don't waste your time using the "instructions" you are invited to follow on the app. At least for me, they bear no resemblance to what I see on my camera, and that was true the day I bought it - brand new.

Obviously, Canon has no interest in customer service on this one. This is verified by the numbers of complaints you can find on the Internet. I've actually talked with some of their experts, and believe me, while I am a modest person, I can say without fear of contradiction that know much more than the twits I spoke with about this vomitous app. I get the impression that they are in training, and that it's not going very well.

Good luck. You will need it.

Re: Problems with Camera Connect App

andydhebert — Wed, 23 Jan 2019 17:15:42 GMT

Thanks I will try it. Canon Connect is the reason I upgraded 😞

Re: Problems with Camera Connect App

acc — Wed, 23 Jan 2019 17:23:32 GMT

I just updated my reply to hopefully make it a little clearer.

Re: Problems with Camera Connect App

acc — Wed, 23 Jan 2019 17:28:53 GMT

Buy one of these, or equivalent. Cheap on eBay. It is not the same thing as the connect app, but it works flawlessly for downloading photos easily to your iPhone or iPad. I am sure you can the same thing for an Android if you don't have an iPhone.

Micro SD TF CF Memory Card Reader Adapter Camera Connecter For iPhone