topic Re: Canon DPP only works with WIFI OFF on Asus ProArt PX13, Windows 11 in Camera Software

Canon DPP only works with WIFI OFF on Asus ProArt PX13, Windows 11

SignifDigits — Mon, 06 Oct 2025 15:36:02 GMT

AMD Ryzen AI 9 XY 370 with Radeon 890M and NVidea RTX 4050. Would like suggestions on how to get Canon support. Please do not bother with the following suggestions as I've tried them all multiple times:

1) Updates - OS, WIFI or graphics Drivers, DPP, Uninstall and removed all of the potentially corrupted config files for a clean install of DPP - done all of that several times

2) Change memory usage for DPP, GPUs, etc. Everything is set for highest performance and background updates of the SW are allowed max bandwidth, etc. Done several memory tweaks to ensure ample memory is available.

3) DID change prefs on DPP to ensure that "last folder" was no longer selected (it was a NAS) and default folders are on the SSD (c: drive).

DPP works fine with WIFI off, spins endlessly as soon as WIFI is turned on on and maxes out the bandwidth looking for....??? DPP won't start (endless spinning) with WIFI on. Stats normally with it off. Seems like a "smoking gun" that some DPP developer or guru might have run upon before. I will try a full removal of files an clean install once again and see if the file locations are still on the NAS - if that's the case I might have missed a preferences file somewhere.

Getting to my wits end and thought someone here might have a clue - just a hobbyist, so not any REAL urgency. Just wish I hadn't updated my DPP to the latest version, and/or performed the system update, and it was working fine before and not now. Updating is not always the right answer it seems!

Re: Canon DPP only works with WIFI OFF on Asus ProArt PX13, Windows 11

Jkarl — Mon, 06 Oct 2025 15:56:18 GMT

Not sure what you are trying to do using WiFi, but I will say that if you are trying to load files into DPP using the WIFI connection. DPP tries to scan the entire drive to load all the photo files it can find. Try this you can set the default open directory to a folder on your hard drive and this will stop the in-depth scanning that DPP tries to do. WIFI is not good at this type of connection.

Directions

open the Preferences window by going to Tools > Preferences (Windows) or Digital Photo Professional 4 > Preferences (macOS). In the Preferences window, select the General Settings tab and choose your preferred option for the "Startup folder" setting. You can select "last folder displayed" to open the last used folder, or choose "specified folder" to always open a specific folder you select

Re: Canon DPP only works with WIFI OFF on Asus ProArt PX13, Windows 11

Waddizzle — Mon, 06 Oct 2025 16:34:21 GMT

I don’t understand what it is that you are trying to do. What camera are you trying to use?

DPP is typically used as a stand alone app. The only time DPP and a camera interact is when the user is using DPP for Remote Shooting camera control.

Most remote shooters use the USB port to connect the camera to a computer. This means the camera must be set to USB communications mode.

If the camera is set to a wireless communication mode, then USB communication is disabled.

Re: Canon DPP only works with WIFI OFF on Asus ProArt PX13, Windows 11

SignifDigits — Mon, 06 Oct 2025 18:10:58 GMT

As I said above - "3) DID change prefs on DPP to ensure that "last folder" was no longer selected (it was a NAS) and default folders are on the SSD (c: drive)." , so that item was already addressed, and agree that COULD have been an issue. Uninstalled the SW and the prefs files and reinstalled, so there are no files associated with DPP on the NAS.

To be clear, I'm not trying to do anything with the WIFI other than use my computer. DPP is spinning endlessly if the WIFI is turned on. So I have a fix - turn off the WIFI, start DPP, use DPP, close DPP, turn the WIFI back on. It's just that fix seems a bit honerous.

Re: Canon DPP only works with WIFI OFF on Asus ProArt PX13, Windows 11

SignifDigits — Mon, 06 Oct 2025 18:12:16 GMT

Don't know what I said that involved a camera, but I'm talking about just using DPP standalone, nothing associated with the camera. I just would prefer to be able to have the WIFI on when using DPP instead of having to have it off.

Re: Canon DPP only works with WIFI OFF on Asus ProArt PX13, Windows 11

Jkarl — Mon, 06 Oct 2025 18:37:50 GMT

Just curious have you tried opening DPP with a Ethernet connection instead of WIFI to see what happens. It might give us an idea as to what is going on. Does the window turn white and says not responding if so this is a good sign that the program is looking for something it can not find or is a very large download.

Re: Canon DPP only works with WIFI OFF on Asus ProArt PX13, Windows 11

Stephen — Mon, 06 Oct 2025 18:46:18 GMT

Hello,

The following page lists the system requirements for Digital Photo Professional. You can also download the current version and access the user guide at that link.

If your computer doesn't meet the system requirements, the software may not work as intended. We do not know when any future updates might be made to DPP.

Digital Photo Professional: https://canon.us/dpp
End User License Agreement: https://canon.us/dppeula

Re: Canon DPP only works with WIFI OFF on Asus ProArt PX13, Windows 11

Jkarl — Mon, 06 Oct 2025 19:37:42 GMT

Stephen

I do not mean to be contrary but SignifDigits stated that DPP will run when the WIFI is off. This to me looks like a Windows file loading problem using WIFI. Do not have an idea except DPP may be looking for a cloud drive.

Re: Canon DPP only works with WIFI OFF on Asus ProArt PX13, Windows 11

shadowsports — Mon, 06 Oct 2025 19:47:13 GMT

This is certainly an interesting thread.

@signifdigits

By chance are you using OneDrive, Google drive, DropBox or another file synchronization software?

Re: Canon DPP only works with WIFI OFF on Asus ProArt PX13, Windows 11

Stephen — Mon, 06 Oct 2025 20:05:27 GMT

It doesn't matter. His computer doesn't meet the software requirements. We cannot and will not troubleshoot it.

Re: Canon DPP only works with WIFI OFF on Asus ProArt PX13, Windows 11

Jkarl — Mon, 06 Oct 2025 21:28:41 GMT

I fully understand the software and hardware requirements for running DPP. I am just trying to help SignifDigits with the problem he is having. I am running DPP on 2 laptops that are almost the same setup he has and am not having problems. I do think that the problem is in his WIFI connection. That is why I asked him to try an ethernet connection.

Re: Canon DPP only works with WIFI OFF on Asus ProArt PX13, Windows 11

SignifDigits — Mon, 06 Oct 2025 22:26:03 GMT

Thanks a good idea. I don't have wired Ethernet and neither does the laptop, but I have a usb-c docking station with a wired port and can connect that up to a mesh node. LOTS of moving parts in that scenario, but I will give it a try in the next day or two.

Re: Canon DPP only works with WIFI OFF on Asus ProArt PX13, Windows 11

SignifDigits — Mon, 06 Oct 2025 22:28:24 GMT

Yes, meets all of the requirements - AMD processors are not excluded.

Re: Canon DPP only works with WIFI OFF on Asus ProArt PX13, Windows 11

SignifDigits — Mon, 06 Oct 2025 22:32:23 GMT

No cloud storage. I have a NAS for storage of data files and have "Photos", "Documents", etc mapped to the NAS, but this has never been a problem until now. Even when DDP WAS pointed to "Photos" via the "last folder displayed" on the NAS it used to come up and work. I undid that option, did a clean reinstall with no positive effect.

Re: Canon DPP only works with WIFI OFF on Asus ProArt PX13, Windows 11

SignifDigits — Mon, 06 Oct 2025 22:38:27 GMT

Can you please be more explicit with that response? I don't see what is missing from the requirements. I'll be sure to pass to the forums and to Asus that their high-end ProArt is NOT platform for Canon DPP users if that's the case, though!

Re: Canon DPP only works with WIFI OFF on Asus ProArt PX13, Windows 11

Waddizzle — Mon, 06 Oct 2025 23:42:55 GMT

“ Yes, meets all of the requirements - AMD processors are not excluded. “

The prerequisites call for Intel Chipsets with an OEM installed OS. Upgraded Operating Systems are not supported.

Re: Canon DPP only works with WIFI OFF on Asus ProArt PX13, Windows 11

shadowsports — Tue, 07 Oct 2025 00:22:23 GMT

He is referring to the system requirements needed to run the software.

They are found here: (scroll down a bit)

Digital Photo Professional

Technically an AMD based system is not supported. Its not stated but Intel is recommended. (For windows)

Since it worked previously, what about trying system restore?

Also, run SFC /scannow from an elevated command prompt.

I have several older installers if you need one. 4.18.x, 4.19.x, 4.20.x.

I just upgraded to 4.20.11, but all of my windows systems are Intel based, no issues.

Have you looked at the System Event Viewer for possible error information?

Re: Canon DPP only works with WIFI OFF on Asus ProArt PX13, Windows 11

SignifDigits — Tue, 07 Oct 2025 01:07:06 GMT

Ahh. I should have said UPDATED (latest patches) - that's what I meant by "upgraded". It's the OEM Windows 11, just fully updated, as are all of the drivers, etc.

Re: Canon DPP only works with WIFI OFF on Asus ProArt PX13, Windows 11

SignifDigits — Tue, 07 Oct 2025 01:29:33 GMT

I was poking around looking for 4.18 to see if the pay-for feature AI feature had to be "touched" somehow. Saying Intel is recommended isn't the same as saying it's required, so I would say "technically, an AMD system IS supported" (as it's not NOT supported) 🙂 I mean, really there are a LOT of AMD systems out there and if it's NOT supported shouldn't that be explicit?

Good idea on the event viewer. System errors for ServiceControlManager and DistributedCOM (supposed to be a permission issue?). Lots of warnings in System for DNS Client Events, DistributedCOM and Win32K, and a few Win32k and WinSrvExt. (is DPP 64-bit?) App errors for CerfitifcateServicesClient-CertEnroll (cert authority errors - not sure what is reaching out to a CA) and SideBySide (seems to be a C++ redistributable missing). Hmm. seems I need to research some of this - (which is to say I'm WAY in over my head on the Windows stuff) and see if there aren't some other issues on this system. Thinking I'll just ensure all of the data is off and do a clean restore at this point and see what happens. That won't be soon, most likely as I don't NEED DPP to work, but I DO need th computer to not be running malware or running amok either.

Re: Canon DPP only works with WIFI OFF on Asus ProArt PX13, Windows 11

SignifDigits — Tue, 07 Oct 2025 01:30:57 GMT

And thanks to all of you folks for responding - great support group here full of smart folks!